{"id":816711,"url":"https://alion.io/job/globaljet-maintenance-customer-support","title":"Maintenance Customer Support","company":{"id":693162,"name":"Global Jet","domain":"globaljet.aero","url":"https://alion.io/company/globaljet","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"C","score":68,"open_postings":19,"ghost_share":0.526,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Luxembourg City, Luxembourg"],"countries":["LU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":144000,"period":"year","method":null,"sample_n":16960},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-16T09:41:40Z","employer_posted_date":"2026-06-16","last_verified_at":"2026-10-12T11:19:00Z","board_verified":true,"closed_at":null,"days_open":118,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":117},"description":"For more than 20 years, Global Jet Luxembourg, leading European company in aircraft management, is focused on providing a high quality of service to an exceptional clientele.\nTo meet the needs of our constantly growing company, we are looking for an Maintenance Customer Support in order to join our Technical department.\n\nAOG and Unscheduled Maintenance\nProvide real-time technical support during AOG and unscheduled maintenance events\n\nCommunicate with clients, providing updates and obtaining cost approvals\n\nCollaborate with OEMs and MROs to find timely solutions\n\nOversee troubleshooting, part orders, and shipping with technicians\n\nScheduled Maintenance\nLead project planning with clients, including upgrades and modifications\n\nNegotiate quotes and compare maintenance proposals\n\nSupervise maintenance progress and track costs\n\nProvide regular client updates and ensure budget oversight\n\nConduct pre- and post-maintenance inspections\n\nOversee flight tests to ensure aircraft functionality\n\nCost Control\nControl and negotiate additional work during maintenance\n\nReview and validate invoices to justify costs\n\nEnsure financial transparency by working with the assigned controller\n\nRequirements\nProven experience in aircraft maintenance or hotline support\n\nStrong knowledge of aircraft systems, troubleshooting, and maintenance\n\nExcellent 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