{"id":840678,"url":"https://alion.io/job/globalli-account-manager","title":"Account Manager","company":{"id":673515,"name":"Global Logics","domain":"globalli.com","url":"https://alion.io/company/globalli","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["São Paulo, Brazil","Brazil","Colombia","Mexico"],"countries":["BR","CO","MX"],"hiring_countries":["BR","CO","MX"],"hiring_countries_total":3,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":72000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2986},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-07-29T16:20:13Z","employer_posted_date":"2026-07-30","last_verified_at":"2026-10-29T18:05:26Z","board_verified":true,"closed_at":null,"days_open":92,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":91},"description":"The Account Manager will manage a portfolio of clients within Globalli’s global payroll and HCM platform. This role is responsible for driving customer retention, expansion, and satisfaction by serving as a trusted advisor to clients and ensuring successful adoption and ongoing value from the platform.\nThis is an individual contributor role with no direct reports, operating within a structured, playbook-driven account management framework.\nKey Responsibilities\n\nClient Relationship Management\nOwn a portfolio of client accounts as the primary point of contact\nBuild and maintain strong long-term client relationships to drive retention\nServe as a trusted advisor on global payroll and HR tech solutions\nAct as the voice of the customer internally across product and operations teams\nAccount Growth & Retention\nIdentify and execute upsell and cross-sell opportunities\nDrive account retention and manage churn risk proactively\nDevelop and execute structured account plans using standardized playbooks\nSupport renewal discussions and commercial continuity\nSolution Delivery & Client Success\nUnderstand client workforce and business needs\nRecommend tailored solutions across payroll and compliance services\nEnsure clients are maximizing value from the Globalli platform\nSupport onboarding continuity and product adoption where needed\nAccount Performance & Reporting\nTrack account health, usage, and satisfaction metrics\nMaintain accurate CRM records (HubSpot or equivalent)\nConduct regular business reviews with clients\nProvide insights on risks, trends, and expansion opportunities\nCross-Functional Collaboration\nPartner with Implementation, Product, Support, and Sales teams\nCoordinate resolution of client issues and escalations\nShare client feedback to support product and service improvements\nClient Enablement & Support\nSupport client training and platform adoption\nAssist with workflow optimization and best practices\nResolve issues in coordination with internal teams\nQualifications\n3-7+ years in Account Management, Customer Success, or Client Services\nExperience in SaaS, HCM, global payroll, HR technology strongly preferred\nProven track record managing and growing B2B client relationships\nStrong relationship management and client communication skills\nAbility to manage multiple accounts in a fast-paced environment\nCommercial acumen with a focus on retention and expansion\nStrong problem-solving and proactive ownership mindset\nExperience with CRM systems (HubSpot preferred)\nFamiliarity with payroll, global employment, or HR tech platforms is a plus\nComfortable working with account data and reporting metrics\nMultilingual - Portuguese, Spanish and English. Must be fluent in all 3 languages. \nPreferred Qualifications\nExperience in high-growth SaaS or startup environments\nExposure to global payroll or cross-border employment models\nMultilingual capabilities","description_format":"text","description_chars":2876,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"},{"name":"Colombia","iso":"CO","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Technology","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-09-12T21:41:50Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.335,"p_room":0.28,"age_days":91,"expected_fill_days":14,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/globalli-account-manager","json_url":"https://alion.io/job/globalli-account-manager.json","meta":{"generated_at":"2026-10-29T18:53:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28033,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673515},"rest":"https://alion.io/mcp/rest/get_company?id=673515"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgloballi-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgloballi-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgloballi-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/globalli-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgloballi-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":840678}},{"tool":"search_jobs","arguments":{"company":"globalli.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":840678},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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