{"id":1269016,"url":"https://alion.io/job/globalstep-director-information-technology","title":"Director – Information Technology","company":{"id":3801488,"name":"GlobalStep","domain":"globalstep.com","url":"https://alion.io/company/globalstep","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":155000,"max_usd":295000,"period":"year","method":"global_role_seniority_cell","sample_n":2106},"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Copilot","optional":false},{"name":"ITIL","optional":false},{"name":"SIEM","optional":false},{"name":"Zero Trust","optional":false}],"status":"live","first_seen_at":"2026-08-21T10:50:24Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-09-25T23:24:14Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"About Globalstep\n\nGlobalStep is a creative and technical services company to the video games industry. We work with leading game studios and publishers from delivery centers in India, Canada, the United States, the United Kingdom, Romania, and Portugal. Our teams support global clients across multiple time zones through services including Art Production, Engineering, Games QA, Localization, and Player Engagement.\nWe are privately held and founder-led. Our technology environment supports a globally distributed, delivery-intensive business with multiple offices, client connectivity requirements, remote and in-studio operations, specialized gaming hardware, cloud services, enterprise applications, and stringent information-security expectations. As GlobalStep scales, technology and security must remain resilient, cost-effective, responsive to business needs, and trusted by our clients.\n\nWhy This Role Is Different\n\nThis is not a conventional infrastructure administration role. The Director - Information Technology will be responsible for defining and implementing the technology and security architecture that enables GlobalStep to operate securely, efficiently, and consistently across countries, offices, service lines, and client environments.\nThe role combines enterprise architecture, cybersecurity, infrastructure operations, client engagement, Microsoft 365 excellence, AI enablement, and global support transformation. The successful candidate will be expected to make sound technology choices, lead disciplined implementation, build effective 24x7 monitoring and response capabilities, and ensure that IT remains closely aligned with business priorities.\nThe role will also help GlobalStep use technology as a productivity multiplier. This includes implementing AI capabilities embedded within Microsoft 365, supporting AI-enabled delivery and non-billable workflows, improving collaboration between offices, and centralizing remote infrastructure management and support in India wherever practical.\n\nWhat You Will Own\n\n1. Enterprise Security Architecture\nDesign and implement GlobalStep’s security architecture, including security-system design, tool evaluation and selection, implementation, operating procedures, and continuous improvement. Ensure that the architecture addresses, at a minimum, identity, access, devices, endpoints, networks, cloud environments, data movement, and egress controls.\n\n2. 24x7 Security and Network Monitoring\nEstablish and oversee effective 24x7 Security Operations Center (SOC) and Network Operations Center (NOC) monitoring. Define monitoring coverage, alerting, escalation, incident response, service levels, operating metrics, and integration between internal teams, managed-service providers, and business stakeholders.\n\n3. Network and IT Architecture\nDefine the network and broader IT architecture of GlobalStep so that it is secure, scalable, resilient, cost-conscious, and responsive to business needs. Own architecture standards and guide the administration of connectivity, infrastructure, cloud services, endpoints, office technology, remote access, and related platforms across all locations.\n\n4. Microsoft 365 Excellence\nLead a top-quality implementation and ongoing optimization of Microsoft 365. Strengthen identity and access management, collaboration, productivity, endpoint management, information protection, governance, administration, and user adoption across the organization.\n\n5. Client-Facing IT and Security Leadership\nServe as a senior interface for clients on IT, infrastructure, cybersecurity, compliance, connectivity, access, incident, audit, and assurance matters. Represent GlobalStep confidently in client discussions, respond to technical and security requirements, support due-diligence processes, and build client confidence in GlobalStep’s technology environment and controls.\n\n6. Cost-Effective Technology Solutions\nIdentify, evaluate, and implement low-cost, highly effective technology solutions, including antivirus and endpoint protection, conferencing, collaboration, connectivity, and office-to-office communication tools. Balance security, reliability, usability, scalability, and total cost of ownership when making technology decisions.\n\n7. AI Enablement within Microsoft 365\nBuild sufficient organizational and technical capability to implement AI tools embedded within Microsoft 365, including Microsoft Copilot and related capabilities. Develop adoption plans, security and governance guardrails, use cases, training, and measurement approaches that produce meaningful improvements in productivity and decision-making.\n\n8. AI Support for Delivery and Corporate Functions\nSupport the rollout of capabilities that leverage AI in the delivery of client services and in the automation or assistance of non-billable work. Partner with business, delivery, process, and functional leaders to enable secure experimentation, select practical tools, support implementation, and ensure appropriate controls around data, access, intellectual property, and client obligations.\n\n9. Remote Infrastructure Management and Global Support\nDevelop and deploy a remote infrastructure management and IT-support strategy that centralizes appropriate support capabilities in India, improves coverage and consistency, reduces global support costs, and minimizes the need for onshore resources without compromising service quality or business continuity.\n\n10. IT Operations, Governance and Service Management\nCreate clear standards, operating procedures, asset controls, service-management practices, vendor governance, budgets, performance metrics, risk registers, disaster-recovery arrangements, and business-continuity capabilities. Ensure technology services are measurable, accountable, well documented, and continuously improved.\n\n11. Team and Partner Leadership\nBuild, lead, and develop a capable IT and security organization. Clarify responsibilities across global and India-based teams, select and manage external vendors and managed-service partners, set performance expectations, and foster a culture of ownership, responsiveness, security awareness, and service excellence.\n\nWhat Success Looks Like\n\nGlobalStep operates with a clearly defined, documented, and scalable enterprise IT and security architecture.\n\nIdentity, access, device, network, endpoint, cloud, and egress risks are addressed through layered and consistently implemented controls.\n\n24x7 SOC and NOC monitoring provides timely detection, response, escalation, and operational visibility.\n\nMicrosoft 365 is implemented and administered to a high standard, with strong adoption, security, governance, and productivity outcomes.\n\nClients receive credible, timely, and technically sound responses on IT and security matters.\n\nGlobal offices and teams collaborate through reliable, cost-effective conferencing and connectivity solutions.\n\nMicrosoft 365 AI capabilities are deployed securely and deliver measurable efficiency improvements.\n\nAI-enabled delivery and corporate-function initiatives are supported by practical infrastructure, security, and governance.\n\nRemote infrastructure management and IT support are increasingly centralized in India, reducing cost while maintaining or improving service quality.\n\nIT performance, risks, vendors, assets, incidents, costs, and service levels are visible and actively managed.\n\nWhat We Are Looking For\n\n15+ years of progressive experience in enterprise IT, infrastructure, cybersecurity, technology operations, or related disciplines, including significant leadership responsibility.\n\nProven experience designing and implementing enterprise security architecture across identity, access, devices, endpoints, networks, cloud platforms, data movement, and egress.\n\nExperience establishing, leading, or governing 24x7 SOC and NOC operations, including managed-service-provider models.\n\nStrong capability in network and infrastructure architecture across multi-site and globally distributed environments.\n\nDeep practical knowledge of Microsoft 365, including administration, identity, security, collaboration, endpoint management, governance, and adoption.\n\nAbility to evaluate technology tools objectively and implement solutions that are effective, secure, scalable, and cost-conscious.\n\nCredibility and confidence in client-facing discussions involving IT architecture, cybersecurity, controls, incidents, audits, and compliance requirements.\n\nWorking knowledge of AI capabilities within the Microsoft ecosystem, particularly Microsoft Copilot, and the governance considerations required for enterprise adoption.\n\nExperience supporting AI, automation, or digital-productivity initiatives across delivery and corporate functions.\n\nExperience building global or offshore IT-support models, remote infrastructure management, service desks, and follow-the-sun operations.\n\nStrong vendor, budget, contract, service-level, and stakeholder-management capability.\n\nExcellent communication, documentation, decision-making, and executive-presentation skills.\n\nHigh ownership, sound judgment, urgency, and the ability to operate effectively in a fast-moving, globally distributed business.\n\nAlso Valuable\n\nExperience in video games, IT services, engineering services, BPO, digital services, or other client-driven delivery environments.\n\nExperience supporting offices and delivery centers across multiple countries and time zones.\n\nExposure to gaming-development environments, specialized hardware, secure client connectivity, remote work, and studio operations.\n\nKnowledge of Zero Trust, endpoint detection and response, SIEM, SASE, data-loss prevention, vulnerability management, cloud security, and security frameworks.\n\nExperience with disaster recovery, business continuity, cyber-incident response, audit readiness, and client security assessments.\n\nRelevant certifications such as CISSP, CISM, CCSP, Microsoft, Azure, ITIL, Cisco, or equivalent credentials.\n\nWho Will Thrive Here\n\n1. Enterprise Architect\nYou can translate business priorities into practical, secure, scalable, and cost-effective technology architecture.\n\n2. Security-First Operator\nYou understand that security must be embedded into architecture and operations rather than added after implementation.\n\n3. Hands-On Technology Leader\nYou are comfortable moving from strategy and design into implementation detail, operational review, incident escalation, and problem resolution.\n\n4. Client-Confident Communicator\nYou can explain complex IT and security matters clearly, build trust with clients, and represent the company credibly under scrutiny.\n\n5. Commercially Minded Decision-Maker\nYou evaluate technology through the combined lenses of business value, risk, usability, scalability, and total cost.\n\n6. Global Service Builder\nYou can build support structures that work across offices, time zones, internal teams, and external partners.\n\n7. AI-Enabling Leader\nYou are curious about AI, disciplined about governance, and focused on converting new capabilities into real productivity and delivery improvements.\n\n8. High-Ownership Executive\nYou take responsibility for outcomes, make decisions with appropriate urgency, and create accountability across teams and vendors.\n\nWhat We Offer\n\n1. Scope\nA company-wide leadership role spanning enterprise technology, cybersecurity, infrastructure, collaboration, AI enablement, and global support operations.\n\n2. Leadership Exposure\nDirect interaction with the CEO, senior leadership team, global service leaders, functional heads, clients, and strategic partners.\n\n3. Impact\nThe opportunity to shape the technology and security foundations of a global services organization and materially improve resilience, productivity, client confidence, and operating leverage.\n\n4. Transformation\nA mandate to modernize Microsoft 365, establish stronger 24x7 monitoring, enable AI adoption, and redesign the global IT-support model.\n\n5. Culture\nEntrepreneurial, collaborative, low bureaucracy, high ownersh...","description_format":"text","description_chars":12724,"description_truncated":true,"requirements":{"experience_years_min":15,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Design & Creative","Gaming","Information Security","Game Development"],"lifecycle":[{"event":"open","at":"2026-09-25T23:24:14Z"}],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.664,"p_room":0.55,"age_days":35,"expected_fill_days":31,"reasons":["conf:4","win:tail"],"computed_at":"2026-09-26T04:06:43Z"},"pay":null,"html_url":"https://alion.io/job/globalstep-director-information-technology","json_url":"https://alion.io/job/globalstep-director-information-technology.json","meta":{"generated_at":"2026-09-26T04:06:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4463,"day_limit":5000,"remaining_today":537,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}