{"id":3292906,"url":"https://alion.io/job/globalterminals-terminal-support-specialist","title":"Terminal Support Specialist","company":{"id":2259345,"name":"globalterminals","domain":"globalterminals.com","url":"https://alion.io/company/globalterminals","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Delta, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":81120,"max":94896,"currency":"CAD","period":"year","gross":null,"usd_annual":67674},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false}],"status":"live","first_seen_at":"2026-10-26T20:46:37Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T13:52:23Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Posting Date: October 26, 2026\nApplications Accepted Until: November 16, 2026\nGCT is the operator of the largest container terminal in the country and one of the largest employers in the maritime sector. We are the major entry point for international trade in Canada, totaling over $2 billion in economic output each year. Operating on the West Coast for over a hundred years, with the support of our people, we played a major role in the development of the Asia Pacific Gateway.\nWe offer rewarding opportunities for team-oriented individuals who thrive in a fast-paced environment that are accountable, innovative, and driven to achieve challenging goals. We have an opportunity for a Terminal Support Specialist(s) within our IT Hardware Department.\nKey Responsibilities\nThe Terminal Support Specialist is part of the IT Operations Department and provides hands-on technical support for IT systems across GCT's terminal and office environments. The role supports desktops, laptops, mobile devices, peripherals, network-connected equipment, business applications and specialized computing systems installed on container-handling and other industrial equipment.\nThis is a hands-on operational support position. The successful candidate must be comfortable troubleshooting technology in both office and industrial environments, including working outdoors and around heavy equipment in all seasonal conditions. The role requires travel between GCT locations and may involve responding to operationally critical incidents in a 24/7 terminal environment.\nThe Terminal Support Specialist will diagnose and resolve incidents independently where possible and coordinate escalation to third-level technical teams and external vendors when required.\nYou will be responsible for the following:\nProvides hands-on support for desktop, mobile and operational technology equipment across GCT's Lower Mainland locations, including Deltaport, Vanterm and the Vancouver office.\nWork with unionized labour to troubleshoot, repair, and in some cases upgrade computer systems in industrial equipment.\nCommunicate clearly and effectively: electronically, by phone, or in person with users experiencing difficulties to determine, resolve, and document problems experienced.\nSecond level support for inquiries from central helpdesk. \nPrioritize and manage several tickets at once using our ticketing system, prioritizing issues that may affect terminal operations, safety or business continuity.\nIndependently diagnose and resolve hardware, operating system, peripheral, connectivity, authentication and application issues, escalating to third-level support or vendors when appropriate.\nDevelop and maintain working knowledge of GCT's supported hardware, software and operational systems, and identify recurring issues and opportunities to improve reliability and supportability.\nWork with project stakeholders in the deployment of new computer systems in both office and industrial settings.\nKeep records of equipment user problems to allow for trend analysis.\nParticipate in technology projects, equipment deployments and other IT initiatives.\nPerform other related duties as required.\nRequirements\nYou bring previous experience in second-level, hands-on IT support, with a strong focus on hardware and troubleshooting. You are comfortable working independently and supporting technology in both office and industrial environments. You have strong problem-solving and organizational skills, can manage competing priorities, and take ownership of issues through resolution. You communicate effectively with users, technical teams and vendors and have a strong desire to learn and grow within the IT industry.\nEducation & Experience:\nDiploma or degree in Information Technology, Computer Systems Technology, or related discipline, or equivalent practical experience.\nA+, Network+, Server+, Linux+ or equivalent technical certifications are considered assets.\nExperience in an industrial, operational, transportation or container terminal environment is an asset.\n2+ years of hands-on second-level IT support experience.\nPosition Requirements:\nValid driver's license and reliable access to a vehicle.\nAbility to work at any GCT terminal location and various shifts supporting a 24/7 operation.\nAbility to provide field support indoors and outdoors in all seasonal weather conditions.\nAbility to lift up to 70 lbs., work above and below waist level, and climb to heights exceeding 30 feet.\nCompensation\nSalary Range $81,120 - $94,896.\nCompetitive benefits include a defined benefit pension plan and annual incentive plan.\nLeadership Practices\nModel the Way - Leaders find their voice by clarifying their personal values and expressing them in a style that is authentically their own, and they set the example by aligning actions with shared values.\nInspire a Shared Vision - Leaders envision the future by imagining exciting and ennobling possibilities and enlisting others in a common vision by appealing to shared aspirations.\nChallenge the Process - Leaders search for opportunities by seeking innovative ways to change, grow, and improve. They also experiment and take risks by constantly generating small wins and learning from mistakes.\nEnable Others to Act - Leaders foster collaboration by promoting cooperative goals and building trust. They strengthen others by sharing power and discretion.\nEncourage the Heart - Leaders recognize contributions by showing appreciation for individual excellence. They also celebrate values and victories by creating spirit of community.\nGCT is an Equal Opportunity employer and is committed to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, religion, gender identity or expression, sexual orientation, national origin, genetics or medical history, disability, veteran status, and all other non-merit characteristics. Please feel welcome to advise us on your preferred pronouns in your application.\nTo Apply\nTo take your career where tomorrow arrives today, visit our website for a more detailed job description: https://globalterminals.com/careers/opportunities/. Click on Open Jobs and apply online.\nSafety. Pride. 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