{"id":1597517,"url":"https://alion.io/job/globant-app-support-engineer-mx-monterrey","title":"App Support Engineer - MX-Monterrey","company":{"id":61174,"name":"Globant","domain":"globant.com","url":"https://alion.io/company/globant","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":86,"open_postings":77,"ghost_share":0.156,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":499,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Monterrey, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":74000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":643},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Apache HTTP Server","optional":false},{"name":"AppDynamics","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"Datadog","optional":false},{"name":"Dynatrace","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"Perl","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"IAM","optional":true},{"name":"ITIL","optional":true},{"name":"Machine Learning","optional":true}],"status":"live","first_seen_at":"2022-02-01T00:33:13Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-12T14:10:25Z","board_verified":true,"closed_at":null,"days_open":1714,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":1714},"description":"About the Role\nAt Globant, we help leading organizations deliver reliable, scalable, and secure digital experiences through world-class engineering, cloud solutions, and operational excellence.\nWe are looking for a Senior Support Engineer to join a global support organization responsible for maintaining the availability, performance, and reliability of critical enterprise applications and services.\nThis position is hybrid in Monterrey, Nuevo León, and requires collaboration with global teams supporting enterprise-scale platforms and cloud-hosted services.\nWhat You’ll Do\nApplication & Platform Support\nProvide support for enterprise web applications, platforms, and cloud-hosted services\nMonitor, investigate, troubleshoot, and resolve production incidents\nPerform root cause analysis and collaborate with engineering teams to drive long-term solutions\nManage incidents through established ITSM and operational processes\nMonitoring & Operational Excellence\nAnalyze application logs, infrastructure metrics, and system performance data\nUtilize observability tools to identify trends and proactively prevent issues\nCollaborate with operations and engineering teams to improve reliability and availability\nContribute to continuous improvement initiatives and support process optimization\nIncident & Problem Management\nOwn incident lifecycle management, including communication, escalation, tracking, and resolution\nDocument findings, root causes, and corrective actions\nEscalate defects and collaborate with development teams when required\nCross-Functional Collaboration\nPartner with Development, Operations, Professional Services, and Business stakeholders\nSupport authentication and authorization workflows across enterprise platforms\nParticipate in knowledge transfer sessions and onboarding of new technologies and services\nWhat We're Looking For\nExperience supporting enterprise applications in production environments\nExperience working with cloud-hosted services and distributed systems\nStrong troubleshooting, analytical, and root cause analysis skills\nExperience using ITSM tools and incident management processes\nExcellent English communication skills (written and verbal)\nTechnical Skills\nLinux administration and troubleshooting\nREST APIs and web services\nSQL querying and data analysis\nApache, JBoss, and J2EE environments\nBash or Perl scripting for log analysis and troubleshooting\nMonitoring & Observability\nExperience with one or more:\nDynatrace\nDatadog\nAppDynamics\nAWS CloudWatch\nAzure Application Insights\nTechnologies\nLinux\nApache\nJBoss\nJ2EE\nREST APIs\nMicrosoft SQL Server\n⭐ Nice to Have\nAWS, Azure, or ITIL certifications\nIdentity & Access Management (IAM) experience\nDevOps knowledge supporting web-based applications\nExperience with authentication and authorization platform\nThis job can only be filled in Monterrey, NL #LI-Hybrid\nCreate with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation to positively impact the world.\nAt Globant, we believe in fostering a diverse and inclusive workplace where everyone feels valued and respected. We are an Equal Opportunity Employer committed to creating a thriving and inclusive environment for all employees and candidates, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. If you need any assistance or accommodations due to a disability, please let us know by applying through our Career Site or contacting your assigned recruiter.\nWe may use AI and machine learning technologies in our recruitment process. Compensation is determined based on skills, qualifications, experience, and location. In addition to competitive salaries, we offer a comprehensive benefits package. Learn more about our commitment to diversity and inclusion and Globant’s Benefits.","description_format":"text","description_chars":3958,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Higher Education"],"lifecycle":[{"event":"open","at":"2026-10-01T18:15:51Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.3,"p_room":0.28,"age_days":1714,"expected_fill_days":499,"reasons":["conf:0","velocity","ghost","win:tail","crowd:"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/globant-app-support-engineer-mx-monterrey","json_url":"https://alion.io/job/globant-app-support-engineer-mx-monterrey.json","meta":{"generated_at":"2026-10-12T14:38:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22999,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":61174},"rest":"https://alion.io/mcp/rest/get_company?id=61174"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fglobant-app-support-engineer-mx-monterrey"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fglobant-app-support-engineer-mx-monterrey"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fglobant-app-support-engineer-mx-monterrey"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/globant-app-support-engineer-mx-monterrey\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fglobant-app-support-engineer-mx-monterrey"}]}