{"id":3334817,"url":"https://alion.io/job/globant-junior-service-desk-analyst-denmark","title":"Junior Service Desk Analyst - Denmark","company":{"id":61174,"name":"Globant","domain":"globant.com","url":"https://alion.io/company/globant","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"D","score":53,"open_postings":82,"ghost_share":0.695,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":69,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Copenhagen, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Machine Learning","optional":false},{"name":"Service Desk","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-26T15:23:24Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T04:13:00Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation.\nWe are looking for a motivated Junior Service Desk Analyst eager to launch and grow their career in IT technical support. In this role, you will work as part of a collaborative team with hands-on daily guidance from a mentor or team lead. This position is tailored for continuous skill building, helping you prioritize day-to-day tasks, master internal tools, and adopt key organizational processes and industry best practices.\nKey Responsibilities:\nUser Support: Serve as the initial point of contact for IT support requests, logging and handling tickets via phone, email, or chat.\n\nTroubleshooting & Incident Resolution: Diagnose and resolve entry-level hardware, software, and basic network connectivity issues on workstations and peripherals.\n\nMaintenance & Deployment: Perform routine maintenance tasks, as well as software installations, configurations, and updates following standard operating procedures.\n\nTeam Collaboration: Work alongside the wider team on project deliverables and escalate complex issues following defined guidelines.\n\nTraining & Continuous Learning: Allocate regular time toward training modules, learning activities, and studying company policies, workflows, and internal tooling.\n\nTask Management: Coordinate closely with your mentor to clarify daily objectives, manage task transitions, establish priorities, and make productive use of downtime through structured learning.\n\nQualifications & Requirements:\nEducation: Recent graduate or student pursuing a degree or diploma in Computer Science, Information Technology, Systems Engineering, or a related field (or equivalent practical interest/experience).\n\nTechnical Fundamentals:\nFoundational understanding of desktop operating systems (Windows and/or macOS) and common productivity software.\n\nBasic networking concepts (Wi-Fi, IP addressing, DNS, VPN).\n\nFamiliarity with computer hardware components and peripheral setup.\n\nKey Skills & Competencies:\nStrong willingness to learn, accept constructive feedback, and adapt quickly.\n\nGood verbal and written communication skills with a customer-focused attitude.\n\nAbility to follow step-by-step instructions, standard operating procedures (SOPs), and checklists.\n\nCuriosity and motivation to complete regular technical training.\nThis job is to be filled in Copenhagen, denmark .We require this person to be onsite 5 days a week.\nCreate with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation to impact the world positively.\nWe may use AI and machine learning technologies in our recruitment process. Globant is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Globant is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. 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