{"id":4077218,"url":"https://alion.io/job/globe-life-customer-retention-trainer-remote","title":"Customer Retention Trainer (Remote)","company":{"id":185042,"name":"Globe Life","domain":"globelifeinsurance.com","url":"https://alion.io/company/globelifeinsurance-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Education","role_family":"Education","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-11T15:50:55Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T15:50:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.\nRole Overview:\nCould you be our next Customer Retention Trainer? American Income Life is looking for a Customer Retention Trainer to join the team!\nIn this role, you will be responsible for designing, delivering, and evaluating comprehensive training programs that develop and sustain a high-performing customer retention team. You will equip new and tenured representatives with the technical knowledge, product expertise, and interpersonal skills needed to deliver exceptional customer experiences. Through strategic coaching and ongoing performance support, you will directly impact service quality and the operational success of the call center.\nThis is a remote / work-from-home position.\nWhat You Will Do: \nDesign and develop training curricula and programs for new hires and existing staff, including classroom instruction and hands-on practice components. \nCreate instructional materials such as videos, documents, guides, and manuals for call center representatives. \nConduct needs assessments to identify training gaps and areas for improvement. \nFacilitate group and individual training sessions using a variety of instructional techniques, including role-playing and simulations, tailored to adult learning preferences. \nMonitor call quality and provide real-time feedback to new hire representatives. \nCollaborate with department supervisors to identify training needs and support representatives who require additional assistance to meet performance standards. \nMeet regularly with managers and supervisors to stay informed of changes in policies, procedures, regulations, business initiatives, and technologies. \nAssist with questions and coverage gaps based on supervisor availability and support volume. \nParticipate in user testing of new application systems prior to implementation in the Customer Retention Call Center. \nAssist with inbound and outbound calls as needed based on departmental call volumes. Help motivate employees and maintain a positive team environment. \nTroubleshoot basic computer and phone issues for new hires. \nExecute ad hoc projects, special assignments, and additional responsibilities as directed by leadership to support evolving business needs and operational priorities. \nWhat You Can Bring: \nPrior training experience in a previous or current role. \nComprehensive understanding of customer retention programs and tools, such as ESC, Security Manager, OnBase, Mainframe, Citrix, and Conservation Screen. \nFamiliarity with Globe Life Companies' product portfolios. \nProficiency in Microsoft Office and general PC skills. \nProven presentation and facilitation skills with the ability to speak effectively before groups of employees. \nStrong verbal and written communication skills, including the ability to create clear, concise documentation and deliver honest, constructive feedback. \nAdaptable communication style that can be tailored to diverse employee learning preferences. \nStrong planning and organizational skills with a consistent track record of meeting deadlines. \nAbility to work independently in a multi-task environment as well as collaboratively as part of a team. \nAdaptable to changing business needs and comfortable working in a fast-paced environment. \nReliable and predictable attendance and punctuality. \nAbility to work full-time based on the position specifications.\nHow American Income Life Will Support You:\nLooking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life:\nCompetitive compensation designed to reflect your expertise and contribution.\n\nComprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.\n\nRobust life insurance benefits and retirement plans, including a pension plan.\n\nPaid holidays and time off to support a healthy work-life balance.\n\nParental leave to help our employees welcome their new additions.\n\nSubsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.\n\nCompany-paid counseling for assistance with mental health, stress management, and work-life balance.\n\nContinued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.\n\nDiscounted Texas Rangers tickets for a proud visit to Globe Life Field.\n\nOpportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.","description_format":"text","description_chars":5054,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-11-11T15:50:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":12,"reasons":["conf:0","win:early"],"computed_at":"2026-11-11T16:28:18Z"},"pay":null,"html_url":"https://alion.io/job/globe-life-customer-retention-trainer-remote","json_url":"https://alion.io/job/globe-life-customer-retention-trainer-remote.json","meta":{"generated_at":"2026-11-11T16:28:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31104,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":185042},"rest":"https://alion.io/mcp/rest/get_company?id=185042"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fglobe-life-customer-retention-trainer-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fglobe-life-customer-retention-trainer-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fglobe-life-customer-retention-trainer-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/globe-life-customer-retention-trainer-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fglobe-life-customer-retention-trainer-remote"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4077218}},{"tool":"search_jobs","arguments":{"company":"globelifeinsurance.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4077218},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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