{"id":1218066,"url":"https://alion.io/job/globe-telecom-customer-experience-ambassador","title":"Customer Experience Ambassador","company":{"id":50025,"name":"Globe Telecom","domain":"globe.com.ph","url":"https://alion.io/company/globe-telecom","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":122,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baguio, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-04-08T00:00:00Z","employer_posted_date":"2026-04-08","last_verified_at":"2026-09-28T02:45:57Z","board_verified":true,"closed_at":null,"days_open":173,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":173},"description":"At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.\nJob Description\nThe Retail Specialist for Stores is responsible for optimizing the performance of retail stores by ensuring exceptional customer service, efficient operations, and maximizing sales. They play a pivotal role in overseeing daily operations, implementing strategies to enhance customer experience, and achieving sales targets.DUTIES AND RESPONSIBILITIES:\nAssist walk-in subscribers with their concerns and queries.\n\nSells all products and services to walk in customers.\n\nPerforms product demonstrations.\n\nAccept, screen, evaluate and approve of documents received from subscribers,\n\nPractice timely and efficient customer delivery thereby achieving targets for the\n\nentire team\n\nComplies to agreed shift schedules.\n\nComplies to attendance policy including pre approval of OT availment. Keep his/her own workplace always clean, compliant to established 5S standards\n\ncompliant to the established policies set by the company.\nExecute functions as required by Iris system policies and procedures (i.e. perform cashiering functions including payments, accept and sell postpaid/prepaid stocks allocated by the Inventory\n\nCustodian).\n\nEnsure proper monitoring and resolution of after-sales transactions.\n\nEncode in all transactions that are passed on to other support groups, whether at the Head or Regional Office.\n\nEnsure proper monitoring and timely transmittal of all subscriber documents to the Credit Library.\n\nAble to function as custodian or cashier as the need arises.\n\nKPIs:\nAchieve Store’s sales & revenue targets\n\nAchieve favorable results for Line Wait and CSAT/MSP ensuring customer service delivery targets are made\n\nAchieve all standards in SLA- all transactions\n\nAchieve minimal or ZERO exceptions\n\nFull training compliance i.e. attendance and passing of all examinations.\n\nTOP 3-5 DELIVERABLES:\nAchieving and exceeding sales targets.\n\nMaintaining high levels of customer satisfaction.\n\nImplementing effective visual merchandising strategies.\n\nOptimizing store operations for efficiency and profitability.\n\nDeveloping and leading a high-performing store team.\n\nCertifications:\nOptional: Certifications in retail management, customer service, or sales techniques may be advantageous, but not mandatory for all positions.\nEqual Opportunity Employer\nGlobe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.\nGlobe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here\nMake Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.","description_format":"text","description_chars":3014,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Broadband"],"lifecycle":[{"event":"open","at":"2026-09-25T11:20:37Z"}],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.066,"p_room":0.28,"age_days":173,"expected_fill_days":21,"reasons":["conf:2","stale_co","evergreen","velocity","win:tail","crowd:brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/globe-telecom-customer-experience-ambassador","json_url":"https://alion.io/job/globe-telecom-customer-experience-ambassador.json","meta":{"generated_at":"2026-09-28T06:05:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4215,"day_limit":5000,"remaining_today":785,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}