{"id":1218052,"url":"https://alion.io/job/globe-telecom-customer-relationship-manager-2","title":"Customer Relationship Manager","company":{"id":50025,"name":"Globe Telecom","domain":"globe.com.ph","url":"https://alion.io/company/globe-telecom","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":68,"open_postings":272,"ghost_share":0.537,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Naga, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":35000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1304},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-05T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-15T07:14:05Z","board_verified":true,"closed_at":null,"days_open":71,"trust":{"level":"ok","repost_count":1,"flags":["company_stale"],"days_open":71},"description":"At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.\nJob Description\nA Customer Relationship Manager is responsible for building and maintaining strong relationships with clients to ensure satisfaction, retention, and loyalty.DUTIES AND RESPONSIBILITIES:\nRelationship management: Develop and nurture relationships with clients by understanding their needs, goals, and preferences. Actively engage and communicate with clients to build trust and ensure their satisfaction with the company's products or services\n\nClient retention: Focus on retaining existing clients by addressing any concerns, resolving issues, and providing a high level of customer service. Proactively identify and mitigate any risks or challenges that may impact client satisfaction or loyalty\n\nAccount management: Serve as the main point of contact for clients, ensuring effective communication and responsiveness to their inquiries or requests. Provide regular updates on product or service enhancements, new offerings, or relevant industry trends\n\nUpselling and cross-selling: Identify opportunities to expand the range of products or services provided to clients and work collaboratively with the sales team to generate new revenue streams. Present value propositions and benefits to clients to encourage upselling or cross-selling\n\nIssue resolution: Handle and resolve client complaints or issues in a timely and effective manner. Escalate complex or critical issues to the appropriate internal stakeholders and ensure prompt resolution to maintain client satisfaction\n\nPerformance analysis: Monitor and analyze client metrics, such as satisfaction scores, retention rates, or revenue growth, to identify trends and proactively address any challenges. Use data-driven insights to provide recommendations and strategies for improving client relationships\n\nContract and agreement management: Collaborate with legal and finance teams to ensure contracts and agreements with clients are in place, accurately maintained, and renewed as required. Understand contractual terms and conditions and ensure compliance with agreed-upon service level agreements\n\nClient feedback and surveys: Conduct regular client feedback surveys or interviews to gather insights, identify areas for improvement, and measure client satisfaction. Utilize feedback to make necessary adjustments and enhancements to processes or services\n\nContinuous improvement: Stay updated with industry trends, market competition, and best practices in client relationship management. Proactively suggest and implement process improvements and strategies to enhance client satisfaction and loyalty\n\nREQUIREMENTS:\n5+ years of sales in Technical, Enterprise, or B2B environment\n\nProven account management or other relevant experience\n\nExperience in delivering client-focused solutions based on customer needs\n\nIndustry Background: Telco, ICT, IT, FMCG, Retail, Manufacturing, Non-Food, Logistics\n\nExceptional communication skills and proven effectiveness in delivering the needed presentation\n\nAble to articulate well and keep up with the changing language of products and telecommunications industry\n\nKeen attention to detail and adherence to deadlines\n\nBachelor’s Degree in Any Field\n\nEqual Opportunity Employer\nGlobe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.\nGlobe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here\nMake Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.","description_format":"text","description_chars":3934,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Broadband"],"lifecycle":[{"event":"open","at":"2026-09-25T11:20:37Z"},{"event":"close","at":"2026-10-02T07:01:56Z"},{"event":"reopen","at":"2026-10-07T06:51:08Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.381,"p_room":0.28,"age_days":71,"expected_fill_days":28,"reasons":["conf:18","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/globe-telecom-customer-relationship-manager-2","json_url":"https://alion.io/job/globe-telecom-customer-relationship-manager-2.json","meta":{"generated_at":"2026-10-15T12:01:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18445,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50025},"rest":"https://alion.io/mcp/rest/get_company?id=50025"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fglobe-telecom-customer-relationship-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fglobe-telecom-customer-relationship-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fglobe-telecom-customer-relationship-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/globe-telecom-customer-relationship-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fglobe-telecom-customer-relationship-manager-2"}]}