{"id":1218194,"url":"https://alion.io/job/globe-telecom-omnichannel-insights-analytics-lead","title":"Omnichannel Insights & Analytics Lead","company":{"id":50025,"name":"Globe Telecom","domain":"globe.com.ph","url":"https://alion.io/company/globe-telecom","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":254,"ghost_share":0.008,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":371,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Analytics","role_family":"Analytics","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":38000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":702},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-28T15:50:46Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":41},"description":"At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.\nJob Description\nWe’re looking for a data-driven Omnichannel Insights & Analytics Lead to turn complex data into actionable insights that improve how customers engage with Globe-across digital and physical touchpoints.In this role, you’ll design and manage multi-channel dashboards, build unified customer journey views, and analyze daily usage behaviors to uncover experience gaps and growth opportunities. Your insights will directly shape high-impact initiatives by prioritizing projects that reduce cost-to-serve, lower churn, and drive measurable ROI.\nYou’ll work closely with business, digital, and operations teams to translate analytics into experience-generation strategies-helping Globe anticipate customer needs, strengthen trust, and elevate end-to-end customer experiences at scale.\nKey Responsibilities:\nDesign and manage multi-channel dashboards and reporting systems.\n\nDevelop unified journey maps to track customer behavior from digital to physical touchpoints.\n\nProvide data-driven insights to prioritize experience-enhancing projects based on ROI (Cost-to-Serve and Churn reduction).\n\nAnalyze \"The Daily Habit\" metrics to understand how customers engage with Globe's ecosystem beyond basic promos.\n\nMust-Have Skills:\n5-8 years of experience in insights and analytics, data storytelling and visualization.\n\nAdvanced Analytics & Visualization: Expertise in SQL, Python/R, and tools like Tableau or PowerBI to manage disparate tech stacks.\n\nKPI Framework Design: Proven experience measuring complex metrics like Customer Effort Score (CES) and First Contact Resolution (FCR).\n\nStrategic Business Acumen: Ability to translate raw data into \"Experience Generation\" strategies that drive revenue.\n\nNice-to-Have Skills:\nPredictive Modeling: Experience building the AI models needed for \"The Empathy and Trust Engine\" to predict customer needs.\n\nTelco Domain Expertise: Understanding of subscriber behavior and multi-product ownership lifecycles.\n\nEqual Opportunity Employer\nGlobe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.\nGlobe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here\nMake Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.","description_format":"text","description_chars":2728,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Broadband"],"lifecycle":[{"event":"open","at":"2026-09-25T11:20:37Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":0.8,"age_days":41,"expected_fill_days":371,"reasons":["conf:3","velocity","win:early","crowd:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/globe-telecom-omnichannel-insights-analytics-lead","json_url":"https://alion.io/job/globe-telecom-omnichannel-insights-analytics-lead.json","meta":{"generated_at":"2026-10-28T23:50:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32764,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50025},"rest":"https://alion.io/mcp/rest/get_company?id=50025"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fglobe-telecom-omnichannel-insights-analytics-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fglobe-telecom-omnichannel-insights-analytics-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fglobe-telecom-omnichannel-insights-analytics-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/globe-telecom-omnichannel-insights-analytics-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fglobe-telecom-omnichannel-insights-analytics-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1218194}},{"tool":"search_jobs","arguments":{"company":"globe.com.ph","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1218194},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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