{"id":1218026,"url":"https://alion.io/job/globe-telecom-product-assurance-manager","title":"Product Assurance Manager","company":{"id":50025,"name":"Globe Telecom","domain":"globe.com.ph","url":"https://alion.io/company/globe-telecom","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":71,"open_postings":278,"ghost_share":0.482,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":46000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4091},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-20T21:57:28Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":28},"description":"At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.\nJob Description\nOwn product-level assurance for assigned product lines by defining assurance scope and acceptance criteria, validating product experience through continuous assurance testing and failure scenario reviews, analyzing assurance findings, and escalating risks and recommendations to support product quality and customer experience.DUTIES AND RESPONSIBILITIES\nDefine Product Assurance scope and acceptance criteria by specifying product constructs, customer journeys, experience expectations, and priority failure scenarios for assigned product lines..\n\nDefine and maintain comprehensive assurance coverage across product behavior, entitlement, provisioning, charging, and customer experience, covering happy paths, edge cases, and negative scenarios.\n\nConduct Failure Scenario Handling and Experience Reviews for critical programs and platforms to validate error handling, customer messaging, operational visibility, and handling of negative scenarios that may impact product experience.\n\nDefine and maintain continuous assurance coverage by working with the Test Squad to ensure automated testing reflects approved product constructs, customer journeys, and experience expectations, while progressively strengthening in-house capability to define, manage, and sustain assurance automation.\n\nAnalyze assurance findings and operational signals (test results, MORs, VoC, known issues), leveraging technical understanding, expert judgment, and AI-enabled analysis to identify potential defects, recurring issues, experience gaps, and emerging product risks.\n\nSupport development of internal assurance capability by contributing to automation definition, test scenario design, and adoption of analytics or AI-enabled approaches that strengthen assurance effectiveness and long-term sustainability.\n\nEscalate high-severity findings and urgent experience risks promptly to Product Owners and Operations, providing assurance inputs and recommendations to support prioritization and corrective action.\n\nMaintain visibility of assurance findings and agreed action status by validating results through assurance checks and reporting insights, risks, and recommendations through dashboards and governance forums.\n\nTOP DELIVERABLES\nProduct Assurance Scope & Acceptance Criteria\n\nFailure Scenario Review Findings & Recommendations\n\nContinuous Assurance Coverage & Validation Results\n\nAutomation Definition & Assurance Capability Development\n\nAssurance Insights, Risks & Improvement Recommendations\n\nKPIs\nCompletion and approval of Product Assurance scope and acceptance criteria for assigned product lines, covering priority journeys, experience expectations, and failure scenarios.\n\nEstablishment and maintenance of continuous assurance validation for prioritized products and customer journeys aligned with approved assurance scope.\n\nTimely completion of Failure Scenario Handling and Experience Reviews for critical programs and identified product risks.\n\nTimely reporting of assurance findings, risks, and improvement recommendations through agreed dashboards and governance forums.\n\nIdentification and escalation of product issues and experience risks ahead of customer complaint or ticket escalation trends.\n\nCOMPETENCIES\nCustomer & Product Experience Orientation\n\nProduct Quality & Assurance Management\n\nAnalytical Thinking & Insight Generation\n\nFailure Scenario & Risk Assessment\n\nStakeholder Communication & Influence\n\nCross-Functional Collaboration\n\nHIRING REQUIREMENTS\nExperience\n7+ years of experience in Product Assurance, Testing, Quality Assurance, Product Management, Technology, Delivery, Operations, or related functions\n\nExperience supporting or validating digital, telco, or customer-facing products and services\n\nExperience working across Product, Technology, and Operations teams\n\nExperience in automation testing, technical solution environments, or assurance tooling is preferred\n\nKnowledge / Skills\nUnderstanding of product lifecycle, customer journeys, and product experience quality concepts\n\nFamiliarity with testing, automation, or assurance practices including negative scenarios and edge cases\n\nTechnical appreciation of platform behavior, integrations, and failure scenarios\n\nAbility to analyze findings and communicate actionable recommendations\n\nStrong stakeholder management and communication skills\n\nExposure to analytics, AI-enabled tools, or data-driven assurance approaches is an advantage\n\nPreferred/Advantage\nExperience in automation testing, assurance tools, or analytics platform\n\nExperience in telecom, digital products, or customer-facing platforms\n\nEqual Opportunity Employer\nGlobe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.\nGlobe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here\nMake Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.","description_format":"text","description_chars":5364,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Broadband"],"lifecycle":[{"event":"open","at":"2026-09-25T11:20:37Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.874,"p_room":0.9,"age_days":28,"expected_fill_days":58,"reasons":["conf:7","velocity","win:mid","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/globe-telecom-product-assurance-manager","json_url":"https://alion.io/job/globe-telecom-product-assurance-manager.json","meta":{"generated_at":"2026-10-21T01:55:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2900,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50025},"rest":"https://alion.io/mcp/rest/get_company?id=50025"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fglobe-telecom-product-assurance-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fglobe-telecom-product-assurance-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fglobe-telecom-product-assurance-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/globe-telecom-product-assurance-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fglobe-telecom-product-assurance-manager"}]}