{"id":473012,"url":"https://alion.io/job/globus-medical-regional-it-manager-emea-apac","title":"Regional IT Manager (EMEA & APAC)","company":{"id":176329,"name":"Globus Medical","domain":"globusmedical.com","url":"https://alion.io/company/globus-medical","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":79,"ghost_share":0,"stale_share":0.861,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Brunssum, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":108000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":27},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-06-09T00:00:00Z","employer_posted_date":"2026-06-09","last_verified_at":"2026-09-23T22:54:36Z","board_verified":true,"closed_at":null,"days_open":107,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":106},"description":"At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible.\nPosition Summary:\nThe Regional IT Manager serves as a player-coach, combining hands-on technical support with leadership responsibilities. This role provides on-site IT technical support for the Brunssum office while managing IT Support Specialists and vendor relationships across key EMEA and APAC locations.\nThe Regional IT Manager works closely with employees, internal IT teams, and external partners to resolve technical issues, implement system updates, and maintain reliable IT infrastructure. Success in this role requires strong problem-solving skills, exceptional customer service, and effective collaboration across global IT functions.\nEssential Functions:\nService Operations\nProvide tier II technical support, diagnosing and resolving issues for computers, mobile devices, printers, and hardware specific to the [location] environment\n\nServe as the primary on-site IT support for all high priority or “white glove” issues involving employee onboarding, hardware, software, and network issues\n\nHelp maintain an up-to-date inventory of all IT assets, including computers, peripherals, software licenses, and network equipment. Coordinate with the IT Asset management team regarding hardware purchases, warranty claims, and replacements.\n\nCyber Security\nSupport IT Cybersecurity policies including end user training, password management, MFA, and endpoint security\n\nEnsure compliance with corporate IT standards and assist with security audits and incidents\n\nTechnical Operations\nCollaborate with the technical operations team and assist with infrastructure related issues involving servers, network, and back office IT services\n\nBusiness Systems & Support\nUnderstand the business systems that the Brunssum location relies upon\n\nServe as Tier 1 support to ensure that business system issues are well documented and routed to the correct support group\n\nManagement Oversight\nLead, mentor, and develop a team (size: 5-7) of IT Support Specialists across EMEA and APAC\n\nOversee daily operations to ensure high-quality support and services to regional users\n\nManage vendor relationships to provide similar support for smaller locations\n\nWork closely with cohort managers [Manager - Regional IT [Americas], Sr. Manager Service Operations, and Manager of Desktop and Collaborative Applications] to ensure tight integration across your respective organizations.\n\nTake ownership of hiring, performance reviews, and capability planning\n\nBuild and maintain strong relationships with key stakeholders in the business to understand their needs and ensure IT services meet requirements\n\nResponsible for:\nMeeting SLA/OLA targets\n\nDriving service quality, NPS, or CSAT\n\nIdentifying and executing service improvements\n\nQualifications:\nEducation: High School Diploma or equivalent; Bachelor's Degree preferred\n\nExperience:\n8-12 years of progressive IT support experience, including hands-on desktop and workplace technology support\n\n3-5 years of people-management experience, leading geographically distributed teams and/or vendors\n\nPrior experience supporting multi-region or global environments (EMEA/APAC preferred)\n\nTechnical Skills:\nWindows Environment running Windows 11, Windows 10\n\nEndpoint management (Intune, SCCM, JAMF if applicable)\n\nIdentity & access (AD, Azure AD)\n\nCollaboration tools (M365, Teams, SharePoint)\n\nITSM tools (ServiceNow / SD+ / Jira)\n\nVendor-managed infrastructure oversight\n\nSoft Skills:\nStrong written and verbal communication skills\n\nStakeholder management\n\nCross-cultural leadership\n\nConflict resolution\n\nChange management\n\nReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.\nStarting salary: €81,000 per annum, plus bonus and benefits.\nOur Values:\nOur Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.\nPassionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions.\n\nCustomer Focused: We listen to our customers’ needs and respond with a sense of urgency.\n\nTeamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.\n\nDriven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.\n\nEqual Employment Opportunity:\nGlobus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.\nOther Duties:\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. 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