{"id":2483097,"url":"https://alion.io/job/glooko-technical-services-engineer","title":"Technical Services Engineer","company":{"id":2186731,"name":"Glooko","domain":"glooko.com","url":"https://alion.io/company/glooko","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"MS SQL","optional":false},{"name":"SQL","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-13T21:19:11Z","employer_posted_date":null,"last_verified_at":"2026-10-13T21:19:11Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"About Glooko\n\nGlooko is a global digital health company on a mission to simplify diabetes and glycemic management across the care continuum. Our work connects people with diabetes, healthcare providers and diabetes devices through technology that makes diabetes care easier, more connected and more actionable.\n\nAt Glooko, we bring together people who are passionate about improving healthcare through innovation, collaboration and purpose-driven work. Our teams are building solutions that help clinicians streamline workflows, centralize diabetes data, support more informed decisions and improve care across outpatient and inpatient settings. At Glooko, employees have the opportunity to contribute to meaningful work that supports patients, providers and care teams around the world.\n\nGlooko provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, or disability. In addition to federal law requirements, Glooko complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\n\nAbout the Role\n\nAs a Technical Services Engineer, you will play a key role within our Business Operations team by powering the technology that connects healthcare providers and patients. This position combines technical support, deployment process improvements, and technical design expertise for both internal teams and external partners.\n\nThe Technical Services Engineer focuses on optimizing our healthcare technology solutions through strong technical knowledge and hands-on problem solving. To thrive in this role, you are a detail-oriented professional with a structured mindset and a passion for continuous improvement. Together with the team, these efforts ensure seamless deployments that directly support Glooko's mission to improve diabetes care globally. \n\nWhat you'll do\n\nLevel 1 Technical Support: Provide level 1 technical support for all applications, including on-call rotation.\n\nSoftware Installation & Configuration: Install and configure software (both new and upgraded) in test and production environments via remote connections, Windows Server configuration, SQL scripting, and core software loading.\n\nCustomer & Project Execution: Work directly with technical teams, project managers, and clinical stakeholders at customer organizations to plan and execute new installs, upgrades, and ongoing system configurations.\n\nTechnical Liaison: Serve as a technical liaison between customers and internal teams to resolve issues efficiently.\n\nProcess Enhancement: Review and enhance existing technical processes by evaluating objectives, assessing proposed changes, and recommending improvements.\n\nDocumentation: Assist in the creation and maintenance of technical documentation, including hardware/software changes and system schematics. Maintain historical records by documenting system revisions, software updates, and hardware changes.\n\nCRM Management: Manage customer interactions and support tickets in CRM tracking software.\n\nSystem Evaluation & Capacity Analysis: Evaluate system performance by testing compatibility and feasibility of new software (both internally developed and third-party solutions). Analyze system capacity and recommend expansions or enhancements based on workload demands.\n\nCustomer Service: Provide excellent customer service, ensuring trust, competency, and strong client relationships.\n\nValidation & Software Testing: Assist in validation and verification of pre-release software.\n\nCross-functional Collaboration: Work closely with cross-functional teams to support the company’s leadership position in glycemic control and drug dosing markets.\n\nRemote Work & Travel Expectations: Maintain high remote availability via email, phone, and instant messaging. Travel requirements: 1-2 times per year.\n\nQualifications\n\nEducation & Technical Skills\n\nEducation: Minimum Bachelor’s degree in a related field or equivalent experience.\n\nWindows Server: Configuration, remote connection, administration, and support.\n\nNetworking: Knowledge of network topologies and troubleshooting.\n\nSQL Server: Strong proficiency in Microsoft SQL Server and Transact-SQL syntax for querying and troubleshooting.\n\nHL7 Interfaces: Experience working with HL7 message specifications.\n\nDisaster Recovery & Business Continuance: Knowledge of system backups and recovery planning.\n\nProfessional Competencies & Soft Skills\n\nCommunication: Exceptional written and verbal communication skills.\n\nAnalysis & Problem Solving: Strong ability to analyze complex systems, recommend improvements, and utilize strong critical thinking and problem-solving abilities.\n\nHealthcare & Regulatory Awareness: Sensitivity to the healthcare environment and regulatory considerations.\n\nGrowth Mindset: Willingness to explore new technologies and markets.\n\nCandidate Privacy\nBy applying for this position, you acknowledge that Glooko will process the personal data you provide as part of your application for the purpose of managing and evaluating your candidacy.\n\nFor more information about how we collect, use, store, and protect your personal data, as well as your rights under applicable data protection laws, please see ourGlooko Privacy Notice.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":5591,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Smart Mobility","Diabetes Devices"],"lifecycle":[{"event":"open","at":"2026-10-13T23:28:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["seen:3","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/glooko-technical-services-engineer","json_url":"https://alion.io/job/glooko-technical-services-engineer.json","meta":{"generated_at":"2026-10-17T07:54:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10676,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2186731},"rest":"https://alion.io/mcp/rest/get_company?id=2186731"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fglooko-technical-services-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fglooko-technical-services-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fglooko-technical-services-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/glooko-technical-services-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fglooko-technical-services-engineer"}]}