{"id":2674814,"url":"https://alion.io/job/glory-customer-support-specialist","title":"Customer Support Specialist","company":{"id":50549,"name":"GLORY","domain":"glory-global.com","url":"https://alion.io/company/glory-global","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Carrollton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":19,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T04:42:13Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-17T18:53:40Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The Customer Support Specialist provides remote technical support for cash recycling machines, assisting both end users and field technicians. This role involves diagnosing and resolving equipment issues, guiding users through proper machine operation, and supporting technicians in the field to ensure timely and effective problem resolution.\nKey Responsibilities\n\nProvide technical support via phone and email to end users and field technicians regarding cash recycling machine functionality.\n\nDiagnose and troubleshoot hardware and software issues remotely.\n\nAssist users with operational guidance and best practices for machine use.\n\nSupport field technicians with technical information and troubleshooting steps.\n\nDocument and track issues using help desk software and problem management systems.\n\nFollow established protocols and scripts to resolve common issues.\n\nEscalate complex problems to appropriate internal teams when necessary.\n\nMaintain a courteous and professional demeanor in all interactions.\n\nWork under direct supervision and follow standard operating procedures.\nSkills, Knowledge and Expertise\nEducation Level:\n· High school diploma or GED\nREQUIRED SKILLS AND COMPETENCIES\n· 1-3 years of experience in a customer support or technical help desk role.\n· Strong understanding of technical support principles and troubleshooting methods.\n· Excellent verbal and written communication skills.\n· Strong customer service orientation and interpersonal skills.\n· Ability to explain technical concepts clearly to both users and technicians.\n· Analytical and problem-solving skills with a methodical approach.\n· Mechanically inclined with a basic understanding of hardware functionality.\n· Familiarity with help desk ticketing systems and documentation practices.\nBenefits\n\n401(k) Retirement Plan with Fidelity - 2.5% Base contribution paid toward your retirement by Glory even if you do not participate.\nPlus, Glory matches 3% up to 6% of your contribution\nHealth insurance - 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield\nMDLive - 24/7 Virtual Doctor plus a Nurse Line\nDental insurance\nVision insurance\nFSA / Dependent Care\nVoluntary Life Insurance\nBasic Life insurance and AD&D - Company paid\nShort Term Disability / Long Term Disability / Employee Assistance Program - Company paid\nPaid Vacation - start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service\nPaid Sick days based on City/State requirements\nPaid Holidays - 9 to 11 days based on start date\nProfessional development assistance\nEducation assistance\nAdoption Assistance\nLegal and ID Theft plans\nAnnual Bonus opportunity\nOpportunities for internal promotions/career advancement\n#INDSJ#","description_format":"text","description_chars":2829,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Education assistance","Health insurance","Life insurance","Professional development","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Vending & Automated Retail"],"lifecycle":[{"event":"open","at":"2026-10-16T04:42:13Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":57500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:3","velocity","win:early","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/glory-customer-support-specialist","json_url":"https://alion.io/job/glory-customer-support-specialist.json","meta":{"generated_at":"2026-10-17T19:13:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2475,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50549},"rest":"https://alion.io/mcp/rest/get_company?id=50549"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fglory-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fglory-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fglory-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/glory-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fglory-customer-support-specialist"}]}