{"id":4012601,"url":"https://alion.io/job/glory-dispatcheur-sav-hf","title":"Dispatcheur SAV H/F","company":{"id":50549,"name":"GLORY","domain":"glory-global.com","url":"https://alion.io/company/glory-global","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":95,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0.333,"time_to_fill_p50_days":25,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T10:54:08Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-13T11:06:36Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Le dispatcheur SAV assure le dispatch des appels pour le curatif, le préventif, les installations et les upgrades. Les appels doivent être dispatchés selon les engagements contractuels et les objectifs fixés concernant les autres natures d'appels.\nKey Responsibilities\nDispatcher les appels selon les engagements contractuels. \nSaisir les activités pour qualifier les Hors Délais.\nPrendre rendez-vous avec les sous-traitants et les clients.\nContacter les équipes front office pour transmission des ordres d'intervention.\nAssurer le suivi des ordres d'intervention.\nEffectuer les reportings ponctuels à la demande des Clients.\nEffectuer le suivi des demandes dans les outils.\nAccompagner l’intégration des nouvelles recrues.\nSaisir les demandes de visites préventives selon les spécificités Clients et régions.\nPlanifier les demandes de visites préventives selon les spécificités Clients et régions.\nTraiter les clôtures des ordres d’intervention.\nTraiter les ordres d’intervention suspendus.\nCommander les pièces détachées.\nRespecter la plage horaire d’ouverture du Centre des Opérations.\nRespecter les indicateurs du Centre des Opérations.\n\nSkills, Knowledge & Expertise\nEXPERIENCE\n1 à 2 années d'expérience professionnelle à un poste similaire\n COMPETENCES REQUISES\nSens du service : qualité du discours, réponse aux objections, suivi de dossier\nMaîtrise des outils bureautiques et idéalement du système d'information Oracle\nGestion des priorités et organisation \nRigueur et méthode \nCapacité à travailler en équipe\nAutonomie dans la gestion de la production","description_format":"text","description_chars":1560,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Vending & Automated Retail"],"lifecycle":[{"event":"open","at":"2026-11-10T10:54:08Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/glory-dispatcheur-sav-hf","json_url":"https://alion.io/job/glory-dispatcheur-sav-hf.json","meta":{"generated_at":"2026-11-13T15:33:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31233,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50549},"rest":"https://alion.io/mcp/rest/get_company?id=50549"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fglory-dispatcheur-sav-hf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fglory-dispatcheur-sav-hf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fglory-dispatcheur-sav-hf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/glory-dispatcheur-sav-hf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fglory-dispatcheur-sav-hf"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4012601}},{"tool":"search_jobs","arguments":{"company":"glory-global.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4012601},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}