{"id":3694982,"url":"https://alion.io/job/glory-entry-level-field-service-engineer-luton","title":"Entry Level/ Field Service Engineer - Luton","company":{"id":50549,"name":"GLORY","domain":"glory-global.com","url":"https://alion.io/company/glory-global","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":95,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0.333,"time_to_fill_p50_days":22,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-02T17:44:46Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-05T04:05:30Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"An excellent entry point into engineering\nIf you’re early in your engineering career and motivated by problem-solving, technology, practical work, good attention to detail, and understanding the importance of job-related admin, this role offers a strong foundation and clear development opportunities.\nField service experience isn’t essential - however, we’re looking for some work experience in a customer-facing environment that can demonstrate reliability, punctuality, and adherence to scheduled working hours - we’re hiring for potential.\nNot a 100% match? Apply anyway. If you’ve got the right attitude, we can help you build the rest.\nField-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required.\nWorking pattern\nThis is a field role, so start/finish times vary with customer needs and travel.\nCore hours apply; however, because of the nature of the job, flexibility is required.\nWeekend rota & earning opportunity\nThis role includes participation in a weekend/bank holiday support rota with additional pay.\nPotential of additional earnings through Weekend and Bank Holiday Rota participation.\nOpportunities to earn more by taking on additional weekend cover when available.\nPlus potential bonus and salary progression, subject to performance and business results.\n\nLong-term career progression\n Progression opportunities exist for the right person, including:\nTechnical progression (advanced diagnostics, product expertise, specialist support).\nLeadership/management progression (coaching, planning, field leadership).\nKey Responsibilities\n What you’ll do\nStart your day from home, head to customer sites, and manage jobs through our field service system.\nMeet the customer, understand the issue, and keep them updated as you resolve the problem.\nUse a Windows laptop to review system logs, run checks, and record your work.\nCarry out basic connectivity and setup tasks (LAN connections, IP settings, accessing device interfaces). We teach this step-by-step.\nComplete preventative maintenance (cleaning, checks, basic adjustments) and replace modules/parts when needed.\nTest the equipment and clearly document what you’ve done before leaving.\nUse quieter time for structured learning and training modules.\n Service levels & priority work\nYou’ll work to agreed service levels (SLAs) that help keep customer sites running.\nMost work is planned maintenance and scheduled visits. \nWhen a site has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams.\nOur aim is always a first-time fix and minimal disruption for the customer.\nTraining & support\nStructured onboarding and shadowing.\nProduct training and access to learning modules/Academy development.\nOngoing support from schedulers, technical support, and field leadership\nWhat we’re looking for\n Essential:\nFull UK driving licence.\nInterest and understanding of engineering/technology (college course, projects, hobbies or practical experience).\nComfortable using a Windows laptop and learning new software.\nSome experience of a workplace environment (e.g., part-time job, placement, internship, volunteering or similar) that shows you can be reliable, punctual and customer focused.\nA professional, customer-friendly approach - you represent GLORY on site.\n Preferred:\nSome basic networking knowledge (e.g., using Ethernet/LAN, understanding IP addresses, simple connectivity checks).\nNetworking self-check (preferred): If you’ve ever set a static IP, logged into a router, or fixed a “no internet” problem at home, not just followed the steps but understand the logic behind them - you’ll fit right in.\nGreat fit backgrounds, (examples): college leavers from engineering/IT/technical courses; PC builders; retail/hospitality/customer service roles; practical hobbyists (vehicles/bikes, electronics, DIY repairs, Arduino/Raspberry Pi).\nJob Benefits\n25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days\nCompany Car\nCompetitive company pension scheme\nOngoing training and development\nPrivate medical insurance for all employees (enhanced membership can be purchased for other family members)\nDental insurance for all employees\nLife assurance \nIncome protection scheme\nEmployee assistance programme\nEmployee Wellbeing events and Mental Health First Aiders\nEmployee My Benefits portal offering extensive retail discounts","description_format":"text","description_chars":4393,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Vending & Automated Retail"],"lifecycle":[{"event":"open","at":"2026-11-03T17:44:46Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":57500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":22,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/glory-entry-level-field-service-engineer-luton","json_url":"https://alion.io/job/glory-entry-level-field-service-engineer-luton.json","meta":{"generated_at":"2026-11-05T05:44:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6782,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50549},"rest":"https://alion.io/mcp/rest/get_company?id=50549"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fglory-entry-level-field-service-engineer-luton"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fglory-entry-level-field-service-engineer-luton"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fglory-entry-level-field-service-engineer-luton"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/glory-entry-level-field-service-engineer-luton\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fglory-entry-level-field-service-engineer-luton"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3694982}},{"tool":"search_jobs","arguments":{"company":"glory-global.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3694982},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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