{"id":3694983,"url":"https://alion.io/job/glory-field-service-engineer-luton","title":"Field Service Engineer - Luton","company":{"id":50549,"name":"GLORY","domain":"glory-global.com","url":"https://alion.io/company/glory-global","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":92,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0.556,"time_to_fill_p50_days":24,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-02T17:44:46Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-05T19:48:48Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"We’re looking for an experienced Field Service Engineer to support and maintain customer technology across a large territory.\nThis is a hands-on role combining electro-mechanical repair, Windows-based diagnostics, and basic networking to keep customer sites operating reliably.\nYou’ll be trusted to work independently from day one - managing your workload, communicating professionally on site, and delivering a high-quality service aligned to agreed service levels (SLAs).\nField-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required.\nWorking pattern\nThis is a field role, so start/finish times vary with travel, customer opening hours, and priority needs.\nCore hours apply, however, because of the nature of the job flexibility is required.\nWeekend rota & earning opportunity\nThis role includes participation in a weekend/bank holiday support rota with additional pay.\nPotential of additional earnings through Weekend and Bank Holiday Rota participation.\nOpportunities to earn more by taking on additional weekend cover when available.\nPlus potential bonus and salary progression, subject to performance and business results.\n\nLong-term career progression\n Progression opportunities exist for the right person, including:\nTechnical progression (advanced diagnostics, product expertise, specialist support).\nLeadership/management progression (coaching, planning, field leadership).\nKey Responsibilities\n What you’ll do (day to day)\n Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time-critical issue.\nDiagnosing faults efficiently using a structured approach (symptoms → logs/data → root cause → fix).\nUse a Windows laptop to access tools, review logs, complete updates/configuration, and document actions.\nPerform network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and confirm communications.\nRepair and maintain electro-mechanical systems (modules, sensors, motors, transport mechanisms, power components).\nCarry out preventative maintenance to reduce downtime and improve reliability.\n Provide clear customer updates and set expectations during service activity.\nComplete accurate job documentation (work completed, parts used, findings, next steps) to support first-time fix and audit quality. \nEscalate effectively when needed - providing clear evidence, logs, and fault context to technical support.\n Service levels & priority work (SLAs)\nYou’ll work to agreed service levels (SLAs) that help keep customer operations running smoothly.\nMost work is planned and scheduled. When a customer has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams - aiming for a first-time fix and minimal disruption.\nWhat we’re looking for\n Essential:\nProven field service experience in a customer environment (ideal backgrounds include ATMs, printers/MFDs, EPOS, kiosks, vending, security systems, cash-handling or similar technology).\nStrong fault-finding ability across electro-mechanical systems.\nConfident using a Windows laptop for diagnostics, reporting, and communication.\nNetworking competence: LAN/Ethernet, IP addressing, connectivity checks, and accessing device interfaces.\nExcellent customer service and communication skills (written and verbal).\nAbility to efficiently manage your day based on priorities and workload in conjunction with your Regional Service Controller\nFull UK driving licence.\nNetworking self-check (expected): If you can set a static IP, log into a router/switch, confidently troubleshoot a “no connection issues” and logically understand networking basics - you’ll be comfortable in this role.\n Desirable:\nExperience adhering to SLAs and managing high-priority callouts.\nUnderstanding of health & safety in the field (risk awareness, safe working, customer site standards).\nExperience with hardware/software upgrades, device configuration, or remote support tools.\nCoaching/mentoring ability (supporting less experienced engineers).\nJob Benefits\n25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days\nCompany Car\nCompetitive company pension scheme\nOngoing training and development\nPrivate medical insurance for all employees (enhanced membership can be purchased for other family members)\nDental insurance for all employees\nLife assurance \nIncome protection scheme\nEmployee assistance programme\nEmployee Wellbeing events and Mental Health First Aiders\nEmployee My Benefits portal offering extensive retail discounts","description_format":"text","description_chars":4578,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Vending & Automated Retail"],"lifecycle":[{"event":"open","at":"2026-11-03T17:44:46Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":57500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/glory-field-service-engineer-luton","json_url":"https://alion.io/job/glory-field-service-engineer-luton.json","meta":{"generated_at":"2026-11-05T22:03:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2580,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50549},"rest":"https://alion.io/mcp/rest/get_company?id=50549"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fglory-field-service-engineer-luton"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fglory-field-service-engineer-luton"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fglory-field-service-engineer-luton"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/glory-field-service-engineer-luton\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fglory-field-service-engineer-luton"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3694983}},{"tool":"search_jobs","arguments":{"company":"glory-global.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3694983},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}