{"id":2389570,"url":"https://alion.io/job/glossier-key-lead-dc","title":"Key Lead, DC","company":{"id":174512,"name":"Glossier","domain":"glossier.com","url":"https://alion.io/company/glossier","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-13T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":95000,"max_usd":204000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":481},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T19:44:16Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T18:15:16Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview\nWe are a people-powered beauty ecosystem, brought to life by engaging online and offline experiences. In 11 years, we have built an iconic brand that goes far beyond beauty. Our brand is built on trusted emotional connection, empathy, and consistency in how we show up for people every day. We are woven into everyday moments of people’s lives, becoming part of their routines, their self-expression, and their confidence. We are defined not just by what we make, but by how we make people feel and the relationships we build over time. We are Human, Curious, Playful, and Helpful, driven by a shared mission to become the Most Loved Lifestyle Brand in the World.\nOur store leaders will help drive our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As a Key Lead, it’s your responsibility to support the overall efforts of the store’s leadership team in creating inspiring and exceptional experiences, and fostering and maintaining a safe, equitable, and inclusive environment for both store teams and customers. Finally, acting as a constant presence on the floor, you will help create an environment in which employees can develop their full potential, fulfilling all core talent competencies and embodying our company values.\nAs an extension of the store’s leadership team, you will be fully immersed in the store’s FOH and BOH operations. Performance expectations include but are not limited to the following:\nTeam Leadership \n\nSupport an employee culture that is driven by our people-first employee experience philosophy.\nDeeply understand, embody, and model Glossier’s mission, vision and values: Devoted to the Customer, Inclusive, Curious, Courageous, and Discerning.\nSupport an inclusive and equitable work environment and uphold our Code of Conduct and commitment to a work environment that is free from discrimination, harassment, bullying, and intimidation.\nLiaise with the store’s leadership team to maintain clear, open, and ongoing communication as it relates to positive and/or developmental feedback on the store team or any other operational observations.\nParticipate in the store’s recognition initiatives, in partnership with the store’s leadership team, supporting a work environment of collaboration, camaraderie, and fun- joy is our language!\nServe as a deeply knowledgeable resource of our product philosophy and portfolio as well as our operational standards of excellence to the store team.\nManage coverage needs on a daily basis (meal breaks, rest periods) as well as completing the Editor Zone Charts.\nLead team communication through shift meetings (morning or afternoon “huddles”), sharing relevant information as needed (business goals, HQ updates, store news, etc.). \nCustomer Experience Leadership\nModel and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring customer and employee experiences. \nSpend 100% of your time on the sales floor and/or BOH areas as assigned, working directly with customers and the store team.\nActive participation in the Host of the Party (HOP - Manager on Duty/MOD) program.\nServe as an added resource to the store team when customer matters arise requiring leadership support.\nAssist the store team with any ad hoc customer accommodations (e.g., returns/exchanges, guest recovery accommodations, etc.).\nRecognize and reinforce excellent customer service interactions and facilitate a “best practice” resource library to be incorporated into training.\nEnsure all operational standards are upheld (e.g., visual merchandising, store cleanliness, safety processes, etc.).\nBusiness Leadership \n\nDeeply knowledgeable of business KPIs and responsible for reinforcing communication to the team in a fun and engaging manner.\nResponsible for opening and closing duties at the beginning and/or end of the business day, setting the store up for success.\nServe as an extension of the leadership team when managing ad hoc vendor requests, liaising with leadership as needed.\nDeliver on Glossier’s unique retail experience philosophy, optimizing first and foremost for excellence in customer experience, while demonstrating an understanding of ultimate financial impact.\nSupport the efforts of building connections within the community, in partnership with the Associate Store Director(s), to strengthen opportunities to network and create new local partnerships for potential events, etc.\nQualifications \n2+ years of supervisory experience in a fast-paced retail, customer service, or hospitality environment.\nExperience in promoting and supporting a people-first employee culture, fostering an engaging, welcoming, and inclusive environment.\nDemonstrated ability to employ outstanding communication practices that are ongoing, clear, and structured.\nProven ability to motivate and inspire teams, maintaining high levels of engagement and strong employee morale.\nDesire and willingness to roll up your sleeves and jump in when the situation requires it.\nPassion for building exceptional, detail-oriented, customer and employee experiences.\nAbility to work a flexible schedule, including evenings, weekends, and holidays required.\nSkilled in executing customer service and operational efficiencies a plus. \nIn accordance with the applicable law, the following represents a good faith estimate of the minimum and maximum compensation range for this position:\nThe estimated annual pay range for this role is $Minimum] - [$Midpoint].\nThere may be future opportunities for continued pay progression based on continued strong performance in the role.\nFull-time positions are also eligible for a competitive compensation and benefits package. Learn more at the Glossier Career page.\nPart-time positions are also eligible for competitive compensation and benefits. Learn more at the Glossier Career page.\nClick here to view the candidate privacy policy under FAQ's\nWe are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. 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