{"id":1476985,"url":"https://alion.io/job/glow-technical-account-manager-2","title":"Technical Account Manager","company":{"id":3861,"name":"GLOW","domain":"weareglow.com","url":"https://alion.io/company/glow","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":117000,"max_usd":259000,"period":"year","method":"role_country_seniority_unknown","sample_n":2707},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"IAM","optional":true},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-09-29T12:50:44Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-09-30T23:01:31Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Glow\nGlow is on a mission to transform how enterprises proactively protect the modern endpoint with an agentic-first approach. Our platform gives security teams the visibility, context, and autonomous remediation they've never had before - across every endpoint, application, and AI tool in the environment. We move fast, we build things that matter, and we believe security should be a force multiplier for the business, not a bottleneck. Let's Glow.\nSUMMARY\nWe are looking for a Technical Account Manager to lead the post-sales technical relationship with Glow customers. You will guide customers through onboarding and implementation, help them adopt Glow effectively, and partner with them over time to drive ongoing value.\nThis is a highly technical, high-ownership role. You’ll work directly with customers, partner closely with Product, Engineering, and Data, and independently solve technical challenges and bring practical solutions to customers. You may also support select pre-sales activities as a technical and product SME for strategic opportunities.\nWHAT YOU’LL DO\nLead customer onboarding and implementation activities, including kickoff, planning, technical coordination, and follow-through.\n\nServe as the primary technical point of contact for customers throughout the post-sales lifecycle.\n\nHelp customers connect relevant integrations, configure workflows, and align Glow to their priorities and environment.\n\nRun regular customer meetings to review progress, findings, open items, technical questions, and next steps.\n\nDrive customer adoption by helping teams understand Glow capabilities, recommended workflows, and best practices.\n\nWork closely with Product, Engineering, and Data teams to investigate issues, shape solutions, and close gaps impacting customer success.\n\nDevelop deep product and technical expertise, with the ability to troubleshoot independently and drive practical solutions for customer needs.\n\nPartner with customers to define, track, and evolve success criteria based on their goals and use cases.\n\nIdentify opportunities to expand value by introducing additional use cases, integrations, workflows, and capabilities.\n\nSupport select pre-sales activities as a product and technical SME, partnering with account teams on strategic customer conversations when needed.\n\nWHAT YOU’LL BRING\nExperience in a customer-facing technical role such as Technical Account Manager, Solutions Architect, Customer Success Engineer, Sales Engineer, or similar.\n\nStrong preference for experience in cybersecurity companies or with highly technical products.\n\nNative-level English, as this role requires frequent, direct interaction with customers.\n\nAbility to build trusted relationships with customer stakeholders across security, IT, and technical teams.\n\nExperience leading technical onboarding, implementation, and adoption processes for enterprise customers.\n\nStrong troubleshooting and problem-solving skills across integrations, APIs, workflows, and product behavior.\n\nAbility to work cross-functionally with Engineering, Product, and Data teams and translate customer needs into practical technical outcomes.\n\nStrong ownership and self-sufficiency, with the ability to navigate ambiguity and drive solutions forward with limited oversight.\n\nStrong written and verbal communication skills, including customer updates, technical documentation, and cross-functional coordination.\n\nAbility to manage multiple customer engagements in parallel with strong prioritization and follow-through.\n\nBONUS POINTS:\nExperience working with cybersecurity, endpoint security, SaaS security, or enterprise IT products.\n\nFamiliarity with common enterprise systems such as EDR, MDM, IAM, ticketing/ITSM, and collaboration platforms.\n\nExperience supporting both post-sales customer success and technical pre-sales motions.\n\nPrior experience helping build post-sales processes, customer playbooks, and repeatable operating models.\n\n At Glow, we believe our greatest strength is our people. We're committed to building an inclusive workplace where every team member feels welcomed, respected, and empowered to do their best work. We know that diverse backgrounds, experiences, and perspectives make us stronger as a company and better partners to our customers.\nGlow is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an environment free from discrimination and harassment. We make all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.","description_format":"text","description_chars":4695,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Sales & Marketing","Creative Agencies"],"lifecycle":[{"event":"open","at":"2026-09-29T19:03:20Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:2","win:early"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/glow-technical-account-manager-2","json_url":"https://alion.io/job/glow-technical-account-manager-2.json","meta":{"generated_at":"2026-10-01T02:41:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2019,"day_limit":5000,"remaining_today":2981,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}