{"id":1884630,"url":"https://alion.io/job/glowtouch-inbound-customer-service-agent","title":"Inbound - Customer Service Agent","company":{"id":2311829,"name":"GlowTouch","domain":"glowtouch.com","url":"https://alion.io/company/glowtouch","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mangaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T01:38:18Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-15T18:03:48Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Job Title: Inbound Customer Service Agent \nTitle: Inbound Customer Service Agent\nLocation: Mangalore \nShifts: Rotational Shift including night shifts \nEmployment Type: Full-Time \nAbout Us:\nunifyCX (www.unifycx.com) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centres, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. \nAt unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision. \nUnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity. \nJob Summary:\nWe are seeking dedicated and multilingual Inbound Customer Service Agents to join our customer experience team. This role is essential in providing world-class support by addressing customer inquiries, resolving issues, and enhancing the customer journey across various programs. The ideal candidate is fluent in English both written and spoken and has a passion for problem-solving and service excellence. \nKey Responsibilities:\nHandle inbound calls from card members, providing support on account balances, order status, and payment decline reasons. \nCapture and document customer complaints in a professional and empathetic manner, ensuring accuracy based on the issuer's protocols. \nDemonstrate active listening and adapt communication style based on the customer’s tone, cultural context, and emotional state. \nManage complex customer issues efficiently, ensuring timely and satisfactory resolution. \nMaintain effective call control, ensuring smooth transitions and proper call direction. \nUtilize multiple tools and systems while speaking with customers (multi-tasking), including navigation across multiple screens and accurate data entry. \nDisplay verbal clarity, proper grammar, and natural pacing during calls in all three supported languages. \nAccurately set up or act on cases as needed, following company guidelines and compliance rules. \nComplete assigned training, demonstrate self-directed learning, and adapt quickly to process or policy changes. \nSkills Needed:\nBachelor’s Degrees/Diploma in a relevant field or equivalent experience. \nProficient in English (verbal and written) - must meet proficiency scale requirements. \nStrong customer service skills, demonstrated through interviews and role play evaluations. \nAbility to learn and comprehend training material in English. \nExcellent active listening and communication skills. \nExperience in handling culturally diverse customers and understanding regional expressions, idioms, and expectations. \nGood PC and internet navigation skills, including browser and system operations. \nTyping-by-touch proficiency with high accuracy. \nPrior experience in self-directed training and PC-based learning (preferred). \nAbility to handle sensitive information and follow background check compliance standards. \nProblem-solving orientation, with the ability to handle and resolve customer concerns efficiently. \nPrior experience in a multilingual contact center or customer support environment. \nFamiliarity with financial services, payment systems, or card member services is a plus.","description_format":"text","description_chars":3650,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-05T01:38:18Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.793,"p_room":0.9,"age_days":10,"expected_fill_days":20,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/glowtouch-inbound-customer-service-agent","json_url":"https://alion.io/job/glowtouch-inbound-customer-service-agent.json","meta":{"generated_at":"2026-10-15T19:22:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29252,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2311829},"rest":"https://alion.io/mcp/rest/get_company?id=2311829"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fglowtouch-inbound-customer-service-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fglowtouch-inbound-customer-service-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fglowtouch-inbound-customer-service-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/glowtouch-inbound-customer-service-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fglowtouch-inbound-customer-service-agent"}]}