{"id":1884631,"url":"https://alion.io/job/glowtouch-network-engineer-t3","title":"Network Engineer T3","company":{"id":2311829,"name":"GlowTouch","domain":"glowtouch.com","url":"https://alion.io/company/glowtouch","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Networking","role_family":"Networking","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mangaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":220},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-05T01:38:18Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-06T22:36:28Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Role : Network Engineer Tier-3\n Work Location: Mangalore (WFO)\nShift: Rotational Shifts\nRole Overview:\nWe are seeking a highly skilled and driven Senior Networking Engineer to join our team. This role demands a deep understanding of network infrastructure, along with hands-on expertise in Wi-Fi technologies, including Ruckus, Cambium Networks, and MikroTik equipment. The ideal candidate should possess a proficiency level equivalent to or exceeding CCNA, with proven experience in network troubleshooting, maintenance, and configuration.\nRequired Qualifications:\nEducation: BE, BTech, MCA, MTech, BCA, BSc Computers, MSc computers and BCOM with computers\nExperience: 3 to 5 years of experience in network engineering or a related field.\nTechnical Skills:\nStrong knowledge of networking principles (OSI model, TCP/IP, DNS, DHCP, VLANs, etc.).\nProficiency in WiFi networking concepts and best practices.\nExpertise in network troubleshooting tools and techniques.\nPreferred Skills:\nHands-on experience in network configuration and management.\nFamiliarity with network monitoring tools.\nBasic knowledge of scripting or automation to optimize network tasks.\nSoft Skills:\nExcellent verbal and written communication skills.\nStrong analytical and problem-solving abilities.\nAbility to prioritize tasks and work efficiently in a fast-paced environment.\nMust Requirements:\nMust be willing to work in a fixed USA Day shift, including weekends.\nMust be skilled in outbound customer calls and handling inbound calls from field techs and CS agents.\nKey Responsibilities:\nAssist in configuring, deploying, and managing WiFi networks using Ruckus, Cambium Networks, and MikroTik equipment.\nMonitor network performance and troubleshoot issues to ensure reliable and secure connectivity.\nSupport senior network engineers in maintaining network infrastructure, including routers, switches, and access points.\nNetwork Configuration:\nParticipate in the setup and configuration of network devices.\nImplement network security measures and ensure compliance with organizational policies.\nConduct routine network maintenance and updates.\nNetwork Protocols:\nMaintain accurate network documentation, including diagrams, configurations, and procedural documentation.\nAssist in preparing network performance reports and analysis.\nUser Support:\nProvide technical support to end-users experiencing network issues.\nCollaborate with the support team to resolve network-related problems promptly.\nContinuous Learning:\nStay updated with the latest developments in networking technologies and best practices.\nPursue relevant certifications and training opportunities.\nThis role offers a clear path for career advancement:\nEngineer - Networking >> Senior Engineer - Networking >> Subject Matter Expert >> Team Lead/Manager\nAlternative paths include Quality Analyst.\nThis job profile offers a comprehensive learning experience, blending technical knowledge with customer service, preparing you for a successful career in technical support and beyond.\nWork Environment:\n Shifts: 9-hour shifts with rotational changes every month.\nThe various shifts timings are: 6.00PM IST to 3.00AM IST and 7.30pm IST to 4.30am IST. (Change in shift timings are subject to as per client demand.)\nTeam: Work as part of a dynamic team in a supportive, growth-oriented environment.\nSupportive Culture: Join a team that values collaboration, innovation, and continuous improvement.\nContinuous Learning: Stay updated with the latest technology trends and product updates to provide the best support possible.\nWhy Join Us?\nImpactful Work: Make a real difference by helping customers solve their technical problems.\nInnovative Environment: Work with cutting-edge technology and be part of a forward-thinking company.\n Supportive Team: Join a team that values your contributions and supports your\nIf you are passionate about technology and enjoy helping others, we would love to have you on our team as a Network Engineer!","description_format":"text","description_chars":3962,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-05T01:38:18Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":25,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/glowtouch-network-engineer-t3","json_url":"https://alion.io/job/glowtouch-network-engineer-t3.json","meta":{"generated_at":"2026-10-07T01:04:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1788,"day_limit":5000,"remaining_today":3212,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2311829},"rest":"https://alion.io/mcp/rest/get_company?id=2311829"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fglowtouch-network-engineer-t3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fglowtouch-network-engineer-t3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fglowtouch-network-engineer-t3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/glowtouch-network-engineer-t3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fglowtouch-network-engineer-t3"}]}