{"id":2669363,"url":"https://alion.io/job/glsauto-collections-call-center-representative","title":"Collections Call Center Representative","company":{"id":4416511,"name":"Diversity & Inc","domain":"glsauto.com","url":"https://alion.io/company/glsauto","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Carolina, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":17,"currency":"USD","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T12:55:29Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-17T18:09:26Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Quick Facts\nCompensation: $17.25/hr plus monthly performance bonuses\nOnsite: Greenville, SC\nSchedule: Fixed 40 hours/week - Regular, predictable attendance required\nNo Sundays \nOne night shift per week (12:00PM - 8:00PM) \nEvery 4th rotating Friday (9:00AM - 7:00PM)\nEvery 4th rotating Saturday (8:00AM -12:00PM) \nDuring Saturday rotation weeks, one scheduled weekday off with extended shifts (8:00AM - 6:00PM and 10:00AM - 8:00PM)\nWho We're Looking For\nWe're looking for candidates who are confident communicators, enjoy problem-solving, and can balance empathy with accountability. The ideal candidate is comfortable having difficult conversations, negotiating solutions, and working toward performance goals in a fast-paced environment. You may be a great fit if you:\nHave collections, auto finance, banking, lending, call center, or customer service experience\nAre comfortable discussing payment obligations and negotiating resolutions\nCan remain professional when handling challenging customer conversations\nAsk thoughtful questions and actively listen to understand customer situation\nAre organized, detail-oriented, and able to manage multiple priorities\nAre motivated by goals, performance metrics, and bonus opportunities\nWhat You'll Do\nManage a portfolio of delinquent auto loan accounts\nContact customers to discuss payment options and resolve delinquency\nNegotiate payment arrangements and other account solutions\nResearch customer information and assist with loss mitigation activities\nDocument customer interactions accurately in company systems\nMeet or exceed performance and quality expectations\nWhat You'll Bring\nHigh school diploma or equivalent\n\nStrong communication and customer service skills\n\nAbility to manage conflict and build rapport with customers\n\nStrong attention to detail and organizational skills\n\nProficiency with computers and the ability to learn new systems quickly\n\nPrevious collections or auto finance experience preferred\n\nWork Environment\nThis role is phone- and computer-based, requiring the employee to be seated for extended periods.\nFrequent speaking and close visual work, including reading data, screens, and documents.\nBenefits and Perks\nMedical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability\n401K with employer match and 100% immediate vesting\nPaid Time Off (PTO) and paid company holidays to help you balance work and personal life\nPaid Volunteer Time Off (VTO) Annually\nTuition Reimbursement\nParental Leave\nBusiness casual work environment\nAbout GLS\nJoin over 1,000 colleagues who \"Care Deeply and Think Boldly\" in a positive, adaptive culture that celebrates success and impact. 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