{"id":2669372,"url":"https://alion.io/job/glsauto-collections-coordinator","title":"Collections Coordinator","company":{"id":4416511,"name":"Diversity & Inc","domain":"glsauto.com","url":"https://alion.io/company/glsauto","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tempe, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":18,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-09T20:47:10Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-16T17:42:12Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"Why GLS?\nGLS is dedicated to helping more individuals access affordable auto financing through advanced analytics and technology. For over 10 years, we have supported more than a million families, providing them with reliable transportation options in their daily lives.\nQuick Facts\nCompensation: $17.75/hr plus monthly performance bonuses\nOnsite: Tempe, AZ\nNo Sundays\nOne night per week (12PM-8PM)\nEvery 4th rotating Friday (9AM-7PM)\nEvery 4th rotating Saturday (8AM-12PM) with 9 hour shifts during the week (8AM-6PM and 10AM-8PM) - one scheduled day off in the week\nWhat you will do as a Collections Coordinator\nManage a portfolio of auto loan accounts and reduce delinquency.\nContact customers to understand intent and ability to pay.\nMaintain positive relationships while collecting on past-due balances.\nNegotiate solutions that work for customers and GLS (immediate payments and/or promises to pay with clear dates and amounts).\nFollow state and company guidelines in a fast-paced environment.\nAccurately document all contacts, outcomes, and follow-up in GLS systems.\nMeet or exceed assigned goals and business plan objectives.\nMaintain electronic records and support additional assignments or special projects as needed.\nWhat you will bring as a Collections Coordinator\nHigh school diploma or equivalent.\nExcellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict.\nStrong judgment and discretion with highly sensitive and confidential information.\nAbility to build cross-functional partnerships and maintain positive customer relationships.\nActive listening skills; comfortable probing and asking targeted questions to gather information.\nStrong verbal and written communication with internal and external customers.\nTeam player who can adapt in a fast-paced, changing environment.\nProficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new systems.\nExcellent organization and attention to detail; able to manage multiple priorities.\nCommitment to GLS core values and key competencies.\nWork Environment\nThis role is phone- and computer-based, requiring the employee to be seated for extended periods.\nFrequent speaking and close visual work, including reading data, screens, and documents.\nBenefits and Perks\nMedical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability\n401K with employer match and 100% immediate vesting\nPaid Time Off (PTO) and paid company holidays to help you balance work and personal life\nPaid Volunteer Time Off (VTO) Annually\nTuition Reimbursement\nParental Leave\nBusiness casual work environment\nAbout GLS\nJoin over 1,000 colleagues who \"Care Deeply and Think Boldly\" in a positive, adaptive culture that celebrates success and impact. 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