{"id":2669392,"url":"https://alion.io/job/glsauto-system-support-specialist","title":"System Support Specialist","company":{"id":4416511,"name":"Diversity & Inc","domain":"glsauto.com","url":"https://alion.io/company/glsauto","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Carolina, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":475},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-27T14:53:38Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-16T21:45:18Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"***This posting is to enter our campus recruiting and entry-level process for position offers being made for May 2027***\nWhat does it mean to be a System Support Specialist at GLS?\nAs a System Support Specialist, you will be responsible for troubleshooting assigned proprietary GLS system components. This includes managing issues with the vendors of the various software-as-a-service platforms that comprise the operational processes.\nHow will you drive value within the organization as a System Support Specialist?\nTroubleshoot and resolve issues as quickly as possible\nCoordinate testing related to production issue resolution and afterward develop proactive training related to the issues\nLearn from and document solutions provided by vendors and upper-tier resources to constantly reduce the need for escalation\nIdentify and prioritize incidents requiring urgent attention\nDetermine impacts on workflows and the overall business\nDevelop detailed functional and technical descriptions of issues\nEngage with management and other subject matter experts to gather data on production issues\nDrive escalation decisions with vendors and management\nAssist with or provide root cause analysis of servicing incidents in a timely manner\nCommunicate resolutions using various media such as spreadsheets, charts, diagrams, or other documents to educate operations staff describing the problem, process, or the intended functionality\nEnhance monitoring tools to capture and diagnose incidents\nCreate knowledge base articles related to the servicing domain and train Tier 1 staff within that scope\nFollow feature implementation schedule for monitoring of issues and training purposes\nSupport ongoing system maintenance work\nBuild close working relationships with both business, IT staff, and vendor partners\nWhat should you already know to be successful as a System Support Specialist?\nExternal candidates require a Bachelor’s degree in Statistics, Mathematics, Economics, Finance, Engineering, Computer, Information Technology, or a related field\nProficient computer skills and ability to quickly learn new computer applications as required. Working knowledge of SQL and/or Python preferred\nStrong written, verbal and interpersonal communication skills while presenting ideas in business-friendly and user-friendly language\nIntrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness\nExceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business\nEmployment Requirements:\nWork at a desk/in a seated position up to 100% of the workday\nConstantly operate a computer and other standard office equipment \nTalk and hear to exchange accurate information\nHave close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading\nThe position does require domestic travel up to two weeks annually\nThis is an exempt level position whereby business need will dictate the exact work schedule which should be expected to vary at times. 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