{"id":3274536,"url":"https://alion.io/job/glsnxt-customer-success-manager-mfx","title":"Customer Success Manager (m/f/x)","company":{"id":674433,"name":"GLS/NXT","domain":"glsnxt.com","url":"https://alion.io/company/glsnxt","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Join","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":83000,"period":"year","method":"role_country_seniority_unknown","sample_n":199},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google BigQuery","optional":false},{"name":"Looker","optional":false},{"name":"Mixpanel","optional":false},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-26T12:53:52Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T21:32:59Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About the Role\nWe are looking for a Customer Success Manager to own the relationship with the customers connected to our out-of-home (OOH) delivery platform.\nYou will be the first contact for our customers. You know their numbers, and when a customer is stuck, you are the one who gets things moving inside GLS/NXT. You work at the intersection of product, engineering, data and commercial, and you are measured on customer outcomes rather than on activity.\nThis role is perfect for someone who likes owning results across organisational boundaries, is comfortable with data, and can hold their own with a customer's operations director in the morning and our engineering leads in the afternoon.\nWhat you will do\nOwn customer relationships: Act as the main contact for connected customers across markets, from onboarding through to steady-state growth\n\nDrive customer performance: Own adoption and performance KPIs per customer, such as platform utilisation and integration health, and deliver measurable improvement Resolve blockers: Spot what is holding customers back and bring in the right GLS/NXT teams to solve it\n\nShape the roadmap: Turn customer requirements into prioritised roadmap input, and separate market-specific requests from true platform needs\n\nGenerate insights: Use platform and operational data (Looker, BigQuery, Mixpanel) to produce insights that customers act on, and share best practices across customers and markets\n\nRun a structured engagement rhythm: Lead monthly reviews and quarterly deep-dives per customer and track the actions that come out of them\n\nBuild growth cases: Identify growth opportunities per market and build the business case for them\n\nWhat you bring\nMultiple years of experience in customer success, account or partner management in a B2B platform, SaaS or logistics-tech environment\n\nA track record of moving KPIs, not just maintaining relationships\n\nHands-on with data: comfortable in Looker, Mixpanel or SQL/BigQuery, and able to turn numbers into a clear story\n\nExperience with technical products and integrations, and credibility with engineers and product managers\n\nStrong structuring and communication skills for business reviews, management reports and action follow-up\n\nThe ability to influence teams you do not manage, across functions and countries in Fluent English, both written and spoken\n\nNice to have\nGerman language skills\n\nExperience in logistics, parcel delivery or out-of-home delivery\n\nFamiliarity with APIs or platform integrations\n\nWhat we at GLS/NXT offer\nDynamic workplace: A digital environment with international projects and space to learn and grow.\n\nFlexible work environment: Hybrid working mode with a tailored remote policy. Professional growth: A personal budget of €1,000 for learning and development initiatives. Modern workspace: Great office space in Berlin Mitte with top-tier equipment.\n\nCompetitive compensation: A transparent salary package that reflects your expertise and experience.\n\nBonus system: A clear bonus model that lets you share in your own and the team's performance.\n\nEngaging team culture: Monthly team cooking, regular events and offsites. Vacation: 30 days of holiday per year.\n\nReferral rewards: Rewards for recommending new team members.\n\nEven if you do not meet every single requirement, we encourage you to apply if you believe you are well-suited for the role and can contribute meaningfully to our team.\nAbout GLS/NXT\nGLS/NXT was founded with the mission to build the next generation of logistics experiences driven by technology: core, adjacent and beyond. More specifically, our sphere of interest is the logistics and eCommerce sector. We are entrepreneurs and hence always start with the user's needs. We are located between corporate and startups and leverage the benefits of both:\nstartup speed and corporate muscle. GLS/NXT is home to different project teams, which act as startups with business responsibility and set their own vision and mission. GLS/NXT is part of GLS IT Services GmbH.\nCommitment to Diversity\nGLS/NXT is an equal opportunity employer, which means we do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.","description_format":"text","description_chars":4434,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics"],"lifecycle":[{"event":"open","at":"2026-10-26T13:35:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":60,"reasons":["conf:2","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/glsnxt-customer-success-manager-mfx","json_url":"https://alion.io/job/glsnxt-customer-success-manager-mfx.json","meta":{"generated_at":"2026-10-29T01:13:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1733,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":674433},"rest":"https://alion.io/mcp/rest/get_company?id=674433"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fglsnxt-customer-success-manager-mfx"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fglsnxt-customer-success-manager-mfx"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fglsnxt-customer-success-manager-mfx"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/glsnxt-customer-success-manager-mfx\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fglsnxt-customer-success-manager-mfx"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3274536}},{"tool":"search_jobs","arguments":{"company":"glsnxt.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3274536},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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