{"id":3789384,"url":"https://alion.io/job/gm-financial-vp-it-operations-workplace-experience","title":"VP IT Operations - Workplace Experience","company":{"id":1900050,"name":"GM Financial","domain":"gmfinancial.com","url":"https://alion.io/company/gmfinancial-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":81,"open_postings":13,"ghost_share":0,"stale_share":0.769,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arlington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false},{"name":"Self-Healing","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-11-04T22:56:21Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-10T00:49:50Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Why GM Financial Technology?\nInnovation isn’t just a talking point at GM Financial, it’s how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We’re committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.\nJoin us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact.\n About The Role:\nThe VP IT Operations - Workplace Experience is responsible for defining and executing the enterprise strategy for a seamless, productive, secure and engaging employee technology experience. This executive leads Workplace Experience capabilities that include end-user computing, Service Desk, Field Services, Digital Employee Experience (DEX), virtual desktop services, employee self-service, knowledge enablement and workplace technology adoption. The role establishes the vision, operating model, roadmap, governance and performance measures that connect technology services to employee productivity and business outcomes. The Vice President partners across Technology, Cybersecurity, Human Resources, Communications, Facilities, Procurement and business leadership to remove employee friction, improve technology reliability and adoption, and shift workplace services from reactive support toward proactive, insight-driven and automated experiences. The role leads a geographically distributed organization of leaders, engineers, analysts and support professionals serving office, branch, contact center, remote and hybrid employees.\nEnterprise Strategy & Experience Leadership\nCreate and execute a multi-year Workplace Experience strategy and roadmap aligned to enterprise priorities, workforce needs and measurable business outcomes\nEstablish employee experience standards, service principles, decision rights and governance across workplace technology services\nAct as the executive advocate for employee technology experience and build alignment across Technology, Cybersecurity, Human Resources, Communications, Facilities, Procurement and business stakeholders\nLead workplace modernization initiatives that support office, branch, contact center, remote and hybrid work environments\nDigital Employee Experience & Continuous Improvement\nOwn the DEX strategy, operating model, scorecards and improvement backlog using device, application, service and employee feedback insights\nImplement a structured employee listening model using telemetry, surveys, focus groups and business engagement to identify and prioritize friction points\nDrive proactive issue detection, root-cause elimination, automation and self-healing to prevent incidents and improve workforce productivity\nCreate a closed-loop process that communicates outcomes to employees and demonstrates how feedback informs decisions and investment\nEmployee Technology Services\nProvide executive leadership for end-user computing, Service Desk, Field Services, virtual desktop services and related employee support capabilities\nEnsure consistent, secure and high-performing device, operating system, application and peripheral experiences across supported employee populations\nOversee endpoint lifecycle, engineering standards, patching, software delivery, device health, asset accountability and service quality\nEstablish clear ownership and cross-team operating rhythms for major employee-impacting technology issues\nSelf-Service, Knowledge & Adoption\nDrive the strategy and adoption of a unified employee technology front door, intelligent self-service and employee-facing knowledge experiences\nEstablish accountability for accurate, relevant and user-friendly knowledge content across technology and application owners\nPartner with communications, training and product teams to improve adoption of collaboration, productivity, automation and AI-enabled capabilities\nMeasure value realization through self-service utilization, resolution effectiveness, adoption, employee satisfaction and ticket avoidance\nOperational Excellence & Risk Management\nDefine and report executive-level outcomes for employee experience, service performance, device health, operational risk, financial efficiency and roadmap progress\nEnsure compliance with enterprise policies, standards, licensing obligations, regulatory requirements and applicable security controls\nPartner with Cybersecurity to balance protection, performance and employee experience, including visibility into patching and vulnerability remediation\nLead financial planning, vendor strategy, sourcing decisions and outcome-based management of strategic partners\nPeople & Organizational Leadership\nBuild, develop and retain a high-performing, inclusive leadership and technical organization focused on employee outcomes and service excellence\nDefine organizational capabilities, workforce plans, succession strategies and protected capacity required for continuous improvement\nCreate a culture of accountability, transparency, innovation, collaboration and data-driven decision-making\nProvide clear executive communication on priorities, risks, performance, investment needs and results\n What makes you an ideal candidate?\nEnterprise leadership capability with demonstrated success translating workforce needs into technology strategy, operating models and measurable outcomes\nDeep understanding of workplace technology, end-user computing, employee support, DEX, virtual desktop services, endpoint management and employee self-service\nStrong knowledge of IT service management, product management, experience management, automation and continuous improvement practices\nAbility to use quantitative telemetry and qualitative employee feedback to establish priorities, make investment decisions and demonstrate value\nWorking knowledge of cybersecurity, identity, privacy, risk, regulatory compliance and the impact of controls on employee technology experience\nExecutive presence and the ability to communicate complex topics clearly to senior leaders, business partners and technical teams\nProven ability to lead through influence across organizational boundaries and balance employee experience, security, reliability, cost and speed\nStrategic financial, contract and vendor management skills, including outcome-based performance management\nAbility to build, develop and lead geographically distributed, multi-disciplinary organizations through change\nStrong analytical, decision-making, negotiation, written communication and presentation skills\nExperience & Education\n10 or more years of progressive technology or digital workplace leadership experience preferred\n8 or more years leading large, complex workplace technology, end-user services, infrastructure, service management or employee experience organizations preferred\nDemonstrated experience leading enterprise transformation, service improvement or technology modernization initiatives with measurable outcomes required\nExperience leading distributed teams, strategic partners, financial plans and executive stakeholder relationships required\nExperience in a regulated industry or financial services environment preferred\nHigh School Diploma or equivalent required\nBachelor's degree in Information Technology, Business, Engineering or a related field, or equivalent relevant experience, required\nMaster's degree or relevant executive, technology or service management certifications preferred\nSome travel required\nFast-paced office environment\nFlexible schedule with possibility of working long hours\nAbility to travel between company locations and support geographically distributed operations as business needs require\nWhat We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.\nOur Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.\nCompensation: Competitive pay and bonus eligibility.\nWork Life Balance: Flexible hybrid work environment, 3-days a week in office (Tuesday/Wednesday/Thursday).\n#GMFJobs #LI-Hybrid#LI-KC1","description_format":"text","description_chars":8495,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":8,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Consumer Loans & Pawnshops","Leasing, Auto & Equipment Finance"],"lifecycle":[{"event":"open","at":"2026-11-05T05:42:35Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":42,"reasons":["conf:9","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/gm-financial-vp-it-operations-workplace-experience","json_url":"https://alion.io/job/gm-financial-vp-it-operations-workplace-experience.json","meta":{"generated_at":"2026-11-10T04:05:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9601,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1900050},"rest":"https://alion.io/mcp/rest/get_company?id=1900050"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgm-financial-vp-it-operations-workplace-experience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgm-financial-vp-it-operations-workplace-experience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgm-financial-vp-it-operations-workplace-experience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gm-financial-vp-it-operations-workplace-experience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgm-financial-vp-it-operations-workplace-experience"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3789384}},{"tool":"search_jobs","arguments":{"company":"gmfinancial.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3789384},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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