{"id":3408187,"url":"https://alion.io/job/gmc-utilities-group-ltd-customer-service-coordinator","title":"Customer Service Coordinator","company":{"id":3787032,"name":"GMC Utilities Group Ltd","domain":"gmcirl.com","url":"https://alion.io/company/gmcirl","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":60000,"period":"year","method":"role_country_seniority_unknown","sample_n":59},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-28T16:52:14Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-05T07:35:08Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Are you looking to become part of a collaborative team whilst maximising your potential to grow and develop within your career? Apply today.\nThe Role.\nGMC are currently looking for a Customer Experience Coordinator to join our team. \nThe Customer Experience & Stakeholder Engagement Coordinator will play a key role in supporting and strengthening the relationship between GMC Utilities Group and Gas Networks Ireland (GNI). Working closely with the Head of Contract and key stakeholders across both organisations, the successful candidate will develop a thorough understanding of GMC's operations while identifying opportunities to enhance engagement, improve communications, promote achievements, and support a positive working relationship with the client.\nThe role will be responsible for managing stakeholder engagement initiatives, coordinating contract-related events, promoting GMC's achievements internally and externally, and supporting customer experience activities across the Gas Networks Ireland contract.\nKey Duties and Responsibilities will include but are not limited to:\nClient & Stakeholder Engagement\nWork closely with the Head of Contract and GMC stakeholders to develop and strengthen GMC's relationship with Gas Networks Ireland.\n\nDevelop a comprehensive understanding of GMC's operations, people, and service delivery across the GNI contract.\n\nBuild and maintain positive relationships with key GNI personnel and stakeholders.\n\nDevelop and maintain a stakeholder engagement plan to ensure regular interaction with relevant GNI representatives.\n\nCommunications & Brand Promotion\nIdentify opportunities to promote GMC Utilities Group and the achievements of its employees through internal and external communications channels.\n\nCoordinate social media content relating to the GNI contract, ensuring compliance with both GMC and client requirements.\n\nWork with operational teams to develop positive project and site-based promotional stories that showcase GMC's performance and achievements.\n\nPromote a positive image of GMC Utilities Group through all communications and engagement activities.\n\nAwards & Recognition\nWork collaboratively with Gas Networks Ireland on their quarterly \"Above and Beyond\" awards programme.\n\nCoordinate nominations and submissions recognising the achievements of GMC employees.\n\nPromote award successes and key achievements across both organisations.\n\nSupport the development of internal recognition initiatives that reinforce GMC's values and culture.\n\nEvents Management\nPlan, coordinate, and manage all corporate and stakeholder events associated with the Gas Networks Ireland contract.\n\nOrganise event logistics including invitations, attendee management, venues, layouts, presentations, schedules, and communications.\n\nEnsure events are delivered professionally and support the strengthening of GMC's client relationships.\n\nEmployee Engagement\nSupport initiatives that contribute positively to employees' working experience and work-life balance.\n\nPromote staff achievements and encourage participation in engagement activities.\n\nCustomer Experience & Complaints Management\nEngage with GMC's Customer Department to identify significant or high-profile customer complaints relating to the contract.\n\nCoordinate with relevant stakeholders to ensure issues are investigated and resolved effectively.\n\nFacilitate communication between operational teams, customer service teams, and client representatives where required.\n\nMonitor trends and provide recommendations to support continuous improvement in customer experience.\n\nMeetings & Reporting\nAttend GMC and Gas Networks Ireland meetings as required.\n\nRepresent GMC professionally, ensuring consistent messaging and factual communication at all times.\n\nPrepare reports, presentations, and updates relating to stakeholder engagement, customer experience, communications activities, and events.\n\nIdentify opportunities for continuous improvement and present recommendations to contract leadership.\n\nThe Candidate: Required Experience and Competencies:\nPrevious experience in a customer service, customer experience, complaints handling, administration, or coordination role.\n\nExcellent verbal and written communication skills.\n\nStrong interpersonal and relationship-building abilities.\n\nExperience managing customer complaints and difficult conversations professionally.\n\nExcellent organisational skills with the ability to manage multiple priorities.\n\nStrong attention to detail and record-keeping abilities.\n\nProficiency in Microsoft Office Suite, including Outlook, Word, Excel, and Teams.\n\nAbility to work collaboratively with operational and field-based teams.\n\nExperience within utilities, infrastructure, construction, telecommunications, or civil engineering sectors.\n\nUnderstanding of customer service standards within regulated utility environments.\n\nExperience using CRM or customer management systems.\n\nThird-level qualification in Business, Customer Service, Communications, or a related discipline.\n\nBecome a part of something bigger.\nAt the heart of GMC is our people, from engineers through to customer service and we aim to work collaboratively towards our common goals.\nGMC is an equal opportunity employer, and we aim to recruit and retain like-minded people from diverse backgrounds with a wide range of expertise. If you require any specific accommodations, we will make every reasonable effort to support you throughout the recruitment and selection process. Please contact us at .\nIn GMC we foster a work culture that promotes collaboration and learning, building an environment where our people have the capacity to maximise their potential whilst gaining the opportunity to continuously develop.\nOur Future.\nSince the founding of GMC in 1981 by Gerry McCloskey, GMC has grown to be Ireland’s leading Civils and Utilities company and the future for GMC is bright. We have engaged with our staff and other stakeholders to agree and publish our core values.\nOne of our core values is to “Focus on the Future”.\nOur growth to date reflects the confidence that our customers have in our service delivery, in the innovative approach that we bring to how we do our work, and to our culture of safety and quality.\nWe have ambitious plans to develop our footprint in Ireland and overseas but understand that every decision we make contributes to people’s quality of life throughout generations, and we don't take that responsibility lightly as we build Ireland’s infrastructure of tomorrow, today. .","description_format":"text","description_chars":6532,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Civil & Structural Engineering","Construction"],"lifecycle":[{"event":"open","at":"2026-10-28T16:52:14Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.857,"p_room":1,"age_days":7,"expected_fill_days":46,"reasons":["conf:13","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/gmc-utilities-group-ltd-customer-service-coordinator","json_url":"https://alion.io/job/gmc-utilities-group-ltd-customer-service-coordinator.json","meta":{"generated_at":"2026-11-05T08:17:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10574,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3787032},"rest":"https://alion.io/mcp/rest/get_company?id=3787032"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgmc-utilities-group-ltd-customer-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgmc-utilities-group-ltd-customer-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgmc-utilities-group-ltd-customer-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gmc-utilities-group-ltd-customer-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgmc-utilities-group-ltd-customer-service-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3408187}},{"tool":"search_jobs","arguments":{"company":"gmcirl.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3408187},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}