{"id":3418806,"url":"https://alion.io/job/gmg-senior-support-engineer","title":"Senior Support Engineer","company":{"id":95711,"name":"GMG","domain":"gmg.com","url":"https://alion.io/company/gmg-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":74,"open_postings":46,"ghost_share":0.522,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":2,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":32000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"DLP","optional":false},{"name":"GDPR","optional":false},{"name":"Incident Management","optional":false},{"name":"ISO 27001","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Sentinel","optional":false},{"name":"SIEM","optional":false},{"name":"Splunk","optional":false}],"status":"live","first_seen_at":"2026-10-28T17:17:55Z","employer_posted_date":null,"last_verified_at":"2026-10-28T17:17:55Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Role Summary: \nThe scope of this position focuses on the Cybersecurity Oversight, Delivery, Analysis and Incident Management. Additional activities include supporting Strategic and Technical Initiatives, performing Operational Risk Assessments, Managing Risk Acceptance Activities, developing Annual Risk Posture and Remediation Recommendation Report, and Completion Verification Reviews of Security Projects and Initiatives. Candidates should have ability to infuse Innovation and Creativity into Tactical Activity with a focus on exceptional customer service.\n\nResponsibilities :\n• Coordinate daily with various IT teams to ensure security best practices are implemented across all systems.\n• Communicate effectively with business units on security matters, supporting awareness and compliance.\n• Collaborate with audit teams and provide regular security reports and insights to management.\n• Ensure strict adherence to internal security policies, standards, and procedures.\n• Perform real-time security monitoring, log analysis, and investigation of alerts using SIEM tools.\n• Review and assess work completed by security service providers; ensure closure of reported findings.\n• Respond to and support security incidents, including identification, containment, eradication, and recovery.\n• Participate in Agile workflows to enhance security controls and drive operational improvements.\n• Maintain and fine-tune tools and technologies used for antimalware, drive encryption, and web security.\n• Develop security metrics and reports for ongoing risk assessments and operational visibility.\n• Document processes, incident playbooks, and SOPs for various security controls and procedures.\n• Manage security-related service requests and incidents through ITSM tools.\n• Provide mentorship and oversight to junior team members; assist in team coordination and planning.\n• Apply Secured by Design principles in the evaluation and implementation of new IT solutions.\n• Support data protection strategies and compliance initiatives (e.g., GDPR, ISO 27001).\n\nPeople Management :\nThe incumbent holds no direct supervisory responsibilities but is expected to engage effectively within their function and collaboratively across cross-functional teams. This role contributes meaningfully, whether through operational contributions and/or by offering specialized expertise, guidance, and support, to ensure alignment with either functional and/or strategic organizational goals and objectives.\n\nFunctional / Technical Competencies :\n• Strong understanding of core IT security domains: endpoint protection, threat detection, DLP, encryption, and access control.\n• Experience with security technologies including:\n• SIEM (e.g., Splunk, Microsoft Sentinel)\n• Anti-malware tools\n• Drive encryption solutions (e.g., BitLocker)\n• Web filtering and proxy solutions\n• Familiarity with frameworks such as NIST, ISO 27001, or CIS Controls.\n• Ability to assess vendor deliverables and ensure third-party compliance with security requirements.\n• Proficiency in incident management and root cause analysis.\n• Strong knowledge of IT infrastructure (servers, networks, endpoints).\n• Excellent documentation, reporting, and presentation skills.\n• Strong problem-solving and decision-making skills under pressure.\n\nExperience : \n7 years of experience in IT security or infrastructure support, with at least 2 years in a senior or lead capacity. Proven track record of handling security operations and incident response. Experience in people management or mentoring junior engineers is a plus.","description_format":"text","description_chars":3563,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Sporting Goods","Pharmacies","FMCG & Consumer Brand Groups"],"lifecycle":[{"event":"open","at":"2026-10-28T20:09:00Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.52,"p_room":0.578,"age_days":2,"expected_fill_days":2,"reasons":["seen:2","stale_co","velocity","win:tail"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/gmg-senior-support-engineer","json_url":"https://alion.io/job/gmg-senior-support-engineer.json","meta":{"generated_at":"2026-11-01T01:55:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2868,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":95711},"rest":"https://alion.io/mcp/rest/get_company?id=95711"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgmg-senior-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgmg-senior-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgmg-senior-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gmg-senior-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgmg-senior-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3418806}},{"tool":"search_jobs","arguments":{"company":"gmg.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3418806},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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