{"id":1831498,"url":"https://alion.io/job/gmhba-application-support-analyst","title":"Application Support Analyst","company":{"id":1989637,"name":"GMHBA","domain":"gmhba.com.au","url":"https://alion.io/company/gmhba","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":96000,"period":"year","method":"role_country_seniority_unknown","sample_n":16},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-07T01:13:03Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Remarkable people; remarkable career.\nAt GMHBA, every day is a chance to make a real impact on people’s lives. Join our people-focused, not-for-profit health insurer and enjoy a flexible workplace, supportive culture, and a rewarding regional lifestyle. For 90 years, we’ve put our members, and our people, first. Make your career meaningful with GMHBA.\nWe're looking for an experienced Application Support Analyst to join our Technology team on a 12-month fixed-term contract. This role is ideal for someone who enjoys solving complex problems, building strong stakeholder relationships and ensuring critical business applications are reliable, stable and continuously improved.\nReporting to the Delivery Lead, you'll play a key role in the support and administration of GMHBA's business applications, with a particular focus on Microsoft Dynamics 365 and associated platforms. You'll work closely with business stakeholders, vendors and technology teams to manage incidents, investigate problems, coordinate releases and drive continual service improvements.\nKey Responsibilities\nProvide Level 2 application support across critical business applications.\nManage incidents, service requests and problems in line with IT Service Management practices.\nSupport and administer Microsoft Dynamics 365 and related business platforms.\nInvestigate application issues, perform root cause analysis and implement sustainable solutions.\nCoordinate application releases, testing and deployment activities.\nWork with business stakeholders to understand requirements and identify opportunities for system improvement.\nMaintain application documentation, knowledge articles and support procedures.\nEngage with vendors and delivery teams to ensure service quality and operational stability.\nWhat You'll Bring\nDemonstrated experience supporting business applications in an IT Service Management environment.\nExperience supporting Microsoft Dynamics 365 or related Microsoft business applications.\nStrong understanding of incident, problem and change management processes.\nExcellent troubleshooting, analytical and problem-solving skills.\nStrong stakeholder engagement and communication skills.\nDesirable\nExperience within the health, insurance or regulated industries.\nExperience with HAMBS, Microsoft Dynamics, ServiceNow or integration platforms.\nKnowledge of software development and testing lifecycles.\nITIL Foundation certification or equivalent Service Management experience.\nWhy Join GMHBA?\nAt GMHBA, you'll join a collaborative and supportive team where your expertise will contribute to the stability, enhancement and ongoing success of technology solutions that support our members, employees and business operations.\nApply now and help shape the future of our business applications and service delivery.\nIf you believe you'd be a great fit but don't quite meet every requirement, we'd still love to hear from you.\nLet’s get started\nSubmit your application online today. Applications close on Friday,16th October’ 2026.\nIf you have any questions about this position or the recruitment process, please reach out to the careers team at .\nAt GMHBA, we are committed to building a diverse and inclusive workplace where everyone feels respected, valued, and empowered to be their authentic selves. We believe that inclusion strengthens our organisation, enriches our culture, and allows us to better support our members, patients, and communities. We actively welcome and encourage applications from people of all backgrounds, identities, and experiences.\nIn submitting an application, you agree that you have read and accepted the terms and conditions of our recruitment privacy statement: gmhba.com.au/privacy.","description_format":"text","description_chars":3720,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Nonprofits & Foundations","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-04T12:19:48Z"}],"visa":[],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.819,"p_room":1,"age_days":4,"expected_fill_days":25,"reasons":["conf:0","win:early"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/gmhba-application-support-analyst","json_url":"https://alion.io/job/gmhba-application-support-analyst.json","meta":{"generated_at":"2026-10-07T01:22:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2193,"day_limit":5000,"remaining_today":2807,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1989637},"rest":"https://alion.io/mcp/rest/get_company?id=1989637"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgmhba-application-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgmhba-application-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgmhba-application-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gmhba-application-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgmhba-application-support-analyst"}]}