{"id":2968429,"url":"https://alion.io/job/go-alis-client-experience-coordinator","title":"Client Experience Coordinator","company":{"id":721910,"name":"Go Alis","domain":"go-alis.com","url":"https://alion.io/company/go-alis","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":41600,"max":52000,"currency":"USD","period":"year","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T20:53:31Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-26T01:20:20Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Everyone needs a place to start in technology. As AI changes how work gets done, we believe people starting out in tech and healthtech still need the same things: an opportunity, supportive mentors, and meaningful work to learn from. That's why we've created a new role at ALIS: a full-time, entry-level position at the intersection of account management and client support, designed to help you get your foot in the door and grow from there.\nHere's what that looks like day to day. When a client calls with a question that goes beyond technical support, our support team will route that call to you, and you'll own the conversation through to resolution. Behind every call is an assisted living community caring for real people, so your work truly matters. You won't be figuring it out alone. You'll work alongside experienced account managers who want to see you succeed, and you'll learn client communication, project coordination, software configuration, and account management from the ground up.\nYou don't need a college degree to apply. What you do need is real comfort with technology, curiosity about how things work, and a genuine passion for helping people. If you're the one friends and family call when their tech acts up, if you pick up new apps and tools without needing a manual, and if you're excited to build a long-term career in technology, we'd love to hear from you.\nThe Basics\nLocation and schedule: Chicago-based, with in-office attendance required for the first 90 days. After 90 days, additional flexibility may be available upon meeting performance milestones. A regular in-office schedule of three days per week is required after meeting performance expectations.\nCompensation: $41,600.00-$52,000.00\nSponsorship: We are not able to provide employment sponsorship, including OPT or STEM OPT.\nHow to apply: Please include a short paragraph about why you are interested in this role.\nWhat You'll Be Doing\nTake calls transferred from our support team when a client's question is better suited to account management, and see them through to resolution.\n\nWork alongside experienced account managers and learn how we support and grow client relationships.\n\nDevelop a strong understanding of the ALIS platform and the assisted living communities we serve.\n\nShadow customer meetings and learn how account managers help clients solve problems and achieve their goals.\n\nOwn follow-up tasks and action items from customer meetings.\n\nConfigure ALIS application settings and support product-related account work.\n\nAssist with client requests and help keep projects moving forward.\n\nBuild relationships with internal teams to ensure customers receive a great experience.\n\nMaintain accurate customer information in HubSpot.\n\nSupport account management projects and operational initiatives.\n\nHelp identify opportunities to improve processes and create a better experience for both customers and teammates.\n\nTake on increasing responsibility as your skills and confidence grow.\n\nBuild the product knowledge, client-facing experience, and business skills needed to advance within the organization.\n\n You'll Thrive in This Role If You\nYou’re early in your career and looking to break into technology and/or healthtech.\n\nHave internships, campus leadership, customer service, sales, or other experiences that demonstrate initiative and responsibility.\n\nAre organized, detail-oriented, and reliable with follow-through.\n\nLearn new software and tools quickly. HubSpot experience is a plus, but not required.\n\nCommunicate clearly, stay calm on the phone, and genuinely enjoy helping people.\n\nBring a positive, coachable attitude and welcome feedback.\n\nTake ownership of your work and follow through on commitments.\n\nAre interested in building a long-term career in account management, customer success, or onboarding.\n\nWhat Success Looks Like\nClients get fast, accurate answers when their questions fall between support and account management.\n\nYou become a trusted partner and reliable second set of hands for the account management team.\n\nCustomer requests and follow-up tasks move faster and more accurately because of your support.\n\nYou develop a strong understanding of the ALIS platform, our customers, and our business.\n\nYou consistently demonstrate initiative, accountability, and strong communication skills.\n\nYou take on increasing ownership and responsibility as your confidence grows.\n\nYou position yourself for future opportunities within Account Management, Customer Success, or Onboarding.\n\n Why You'll Love It Here\n8 Company Holidays (office will be closed)\n\n2 Floating Holidays\n\n2 Wellness Days\n\nStarting at 10 days of PTO\n\nSubsidized medical, dental, and vision insurance\n\n401(k) Plan with up to 5% matching\n\nPre-tax commuter benefits\n\nFlexible work arrangements available based on performance milestones\n\nCasual dress\n\nReferral bonuses\n\nEmployee Assistance Fund\n\nPaid parental leave\n\nPaid jury duty and bereavement leave\n\nLength of stay rewards\n\nCompany bonus pool\n\nHSA and FSA\n\nLife insurance policy subsidized by the Company\n\nALIS values and promotes diversity. We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. All candidates are subject to a background check.\n AI Disclaimer : AI may be used to assist in evaluating applicants against job-related qualifications. AI outputs are advisory only and do not replace human review. Recruiters are responsible for independently evaluating candidates and making recommendations based on the full application and interview process.","description_format":"text","description_chars":5730,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Senior Living & Assisted Living"],"lifecycle":[{"event":"open","at":"2026-10-21T01:08:51Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.849,"p_room":1,"age_days":5,"expected_fill_days":20,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/go-alis-client-experience-coordinator","json_url":"https://alion.io/job/go-alis-client-experience-coordinator.json","meta":{"generated_at":"2026-10-26T02:51:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3721,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":721910},"rest":"https://alion.io/mcp/rest/get_company?id=721910"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgo-alis-client-experience-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgo-alis-client-experience-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgo-alis-client-experience-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/go-alis-client-experience-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgo-alis-client-experience-coordinator"}]}