Dental Front Desk

Front Desk / Business Associate

• Company: Aland Family Dentistry
• Location: Reno, NV
• Job Type: Full-Time
• Schedule:Monday - Thursday, 7:30 AM - 5:00 PM (with Fridays on occasion)
• Pay Rate:$18.00 - $22.00 per hour (DOE)

Are you an experienced, dependable front office professional looking for a warm, supportive, and well-organized clinical home? We are looking for a punctual, professional, and team-oriented Business Associate to manage our schedule and deliver exceptional care to our Reno patients!

Why Choose the Aland Family Dentistry Team?

At Aland Family Dentistry, we provide compassionate, gentle, and broad-scope care to patients throughout Northern Nevada. We don't just treat patients-we build genuine, lasting friendships. Our close-knit clinical team gets along incredibly well, loves to laugh, and functions like a supportive family.

By joining our clinical home, you will collaborate side-by-side with two dedicated, passionate providers who have built a reputation of trust and excellence in the Reno community:

• Dr. Troy Aland: For Dr. Aland, dentistry is a lifelong passion. He focuses heavily on helping patients overcome dental anxieties, conquer pain, and discover that a visit to the dentist can be a comfortable experience. He believes in fostering a fun, low-stress workplace where the team respects and admires one another's dedication.
• Dr. Mathew Stewart: A born-and-raised Reno native whose family has been shaping the local dental community for decades-his father practiced dentistry in Reno for 32 years, and his mother trained local assistants. Graduating in 2015, Dr. Stewart brings a modern, highly communicative approach to our practice.

What You’ll Do Every Day (Responsibilities)

• Productive Schedule Management: Expertly manage and optimize provider and clinical schedules to maintain an efficient, productive daily workflow.
• Appointment Confirmations & Fill-Ins: Proactively confirm patient appointments, manage short-call lists, and quickly fill cancellations or openings to minimize schedule downtime.
• Patient Hospitality & Check-In: Welcome every patient warmly, gather accurate intake information, and set positive expectations for their visit.
• Front Desk Operations: Handle multi-line phone calls with ease, securely update patient records, assist with basic account inquiries, process payments, and support daily practice operations.
• Team Synergy: Partner closely with clinical staff and participate in morning huddles to keep daily patient care seamless.

What We're Looking For (Qualifications)

• Experience Required:1 to 3 years of previous front office experience in a medical or dental practice (required).
• Schedule Mastery: Proven hands-on experience managing patient scheduling, including optimizing provider books and actively filling schedule gaps.
• Core Professional Qualities:Dependable, punctual, professional, and team-oriented with a strong work ethic.
• Technical & Communication Skills: Comfortable navigating multi-line phone systemsand practice management software with excellent verbal and written communication.
• Mindset: A self-motivated professional with high attention to detail who naturally aligns with our core values (Caring, Creative, Credible, Committed).
• Safety & Compliance: This position is safety-sensitive; successful completion of a pre-employment drug screen is required. We strictly adhere to CDC, OSHA, and ADA safety standards.

Perks & Benefits That Support Your Whole Life

• Competitive Pay: $18.00 - $22.00 per hour (Depending on Experience).
• Consistent Work Schedule: Monday - Thursday, 7:30 AM - 5:00 PM (with occasional Friday shifts).
• Time Off: Accrual-based Paid Time Off (PTO) + 6 Paid Holidays each year.
• Healthcare Package: Comprehensive Medical (choose from 5 tailored plans), Dental, and Vision coverage.
• Financial Security: 401(k) plan featuring a generous Company Match, plus Life Insurance, Short-Term, and Long-Term Disability coverage.
• Family Support: Free Team Member Assistance Program (EAP) for you and your household.
• Exclusive Discounts: Team Member Services Discounts, Service & Achievement Recognition Programs, and corporate cell phone plan savings.
• Career Growth: Endless opportunities for ongoing professional development and career advancement!

Ready to Take the Next Step in Your Career?

If you are a dependable, experienced medical or dental front office coordinator looking for a stable, high-support practice where you truly matter, we want to meet you!

Apply today to join the front office team at Aland Family Dentistry!

This is a safety-sensitive role and requires passing a drug screen. We follow CDC, OSHA, and ADA guidelines to ensure a safe environment.

Aland Family Dentistry is a proud affiliate of Bluetree Dental, an organization dedicated to changing lives and dentistry. With partners across multiple states, Bluetree focuses on pediatric dentistry, orthodontics, and general dentistry.

Bluetree's Mission and Vision:

• Mission: To give people something to smile about, today, and tomorrow.
• Vision: Changing lives, changing dentistry.

Core Values That Guide Us:

• Caring: Prioritize the needs of patients, team members, and practices.
• Creative: Foster innovation and explore better ways to enhance dental care.
• Credible: Build trust through experience, education, authenticity, and unwavering commitment.
• Commitment: Stay dedicated to our values, mission, and vision.

Equal Opportunity Employer: We are an Equal Opportunity Employer, fostering a diverse and inclusive workplace. All applicants will be considered for employment without regard to race, religion, color, gender, sexual orientation, national origin, marital or veteran status, medical condition, disability, or any other status protected by law.