{"id":1722206,"url":"https://alion.io/job/gocertify-senior-csm-account-manager","title":"Senior CSM / Account Manager","company":{"id":1788831,"name":"Gocertify","domain":"gocertify.me","url":"https://alion.io/company/gocertify","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"UK time","utc_offset_min":0,"utc_offset_max":0},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":{"min":55000,"max":60000,"currency":"GBP","period":"year","gross":null,"usd_annual":80269},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Airtable","optional":false},{"name":"Apollo","optional":false},{"name":"Metabase","optional":false}],"status":"live","first_seen_at":"2026-10-02T20:54:22Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-28T11:48:21Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Department: Client Success\nReports to: Head of Client Success\nJob title: Senior CSM / Account Manager\nSalary: £55,000-£60,000 base; OTE up to £80,000\nEmployment Type: Full-time\nLocation: Remote, UK-based, with monthly London meetups\nAbout Gocertify\nGocertify is a bootstrapped UK tech start-up helping brands run smarter, more targeted reward campaigns.\nWe verify eligible audiences such as students, key workers and seniors, so brands can move away from broad discounting, protect brand value and offer the right rewards to the right customers.\nWe are trusted by 500+ brands, including Samsung, Sainsbury's and FARFETCH. We work with 2m+ shoppers a year, drive £125m+ in retail sales, and have grown profitably and bootstrapped since 2020. In 2025 we were named in the Deloitte EMEA Technology Fast 500, the ranking of the fastest-growing technology companies across Europe, the Middle East and Africa.\nWe are a team of around 20 people, working remotely with monthly meetups in London. We care about staying close to our customers, understanding their goals, and helping brands run targeted discounts that deliver real value.\nWhy this role exists\nOur Client Success team works with a strong portfolio of major e-commerce brands, many of which already see real value in Gocertify. There's also a lot of growth in that book still to unlock - well-known brands doing a fraction of what they could, where the opportunity is there for someone to go and find it.\nWe are hiring a Senior CSM / Account Manager to help unlock that growth. You will inherit a focused book of high-value and high-potential brand accounts. Some are already commercially significant today, while others have much more value to unlock.\nThis is a commercial role first. You'll protect what's already working while finding the real growth in the book - spotting where an account could be doing more, then doing the work to get it there, whether that's a stronger campaign, a new market, or bringing the right people on board.\nWe do not currently separate Account Management from Client Success, so this role sits at the intersection of both. You will fully own the client relationship while driving the commercial strategy needed to turn this book of business into meaningful growth.\nRole and scope\nAs a Senior CSM / Account Manager, you will own a portfolio of brand accounts and be accountable for driving retention, adoption and revenue growth across them.\nYou will work closely with the Head of Client Success to identify the accounts with the most potential, build structured account plans, run commercial client conversations, and make sure that growth opportunities are identified and progressed.\nYou will need to combine strong relationship management with strategic thinking. That means understanding what marketing, ecommerce, CRM, loyalty and partnership teams are trying to achieve, then shaping practical campaign recommendations and commercial opportunities around those goals.\nYou will be expected to hit the ground running, quickly understand where the biggest opportunities are, and build momentum with clients who have the potential to grow with Gocertify.\nWhat you will focus on\nOwn and grow your portfolio\nYou will work on\nPrioritising your time across a broad portfolio based on value, risk and opportunity.\nBuilding account plans that connect client goals to practical revenue opportunities.\nRunning structured QBRs that are commercially focused.\nIdentifying and progressing expansion, upsell and cross-sell opportunities across both established and high-potential accounts.\nOwning a growth and retention target across your book, and reporting against it.\nKeeping CRM records, next steps and opportunities accurate and up to date.\nOwn renewals and reduce churn\nYou will work on\nManaging renewals across your portfolio and identifying risks early.\nUsing client feedback, usage data and commercial judgement to understand account health.\nHolding commercial conversations around value, performance, contract terms and next steps.\nWorking with internal teams to resolve blockers that may affect retention.\nBuilding practical plans to reduce churn and improve client outcomes. \nHelp clients get more from Gocertify\nYou will work on\nHelping clients connect their goals to practical campaign recommendations.\nSupporting clients to launch, improve or expand targeted discount campaigns.\nIdentifying where adoption is low and building practical plans to address it.\nRunning early check-ins after launch to make sure clients are set up for success.\nSpotting friction in the client experience and helping remove it.\nBring insight back into the business\nYou will work on\nSharing client feedback with Sales, Product and Partnerships.\nFlagging common challenges, requests and growth blockers.\nHelping the team understand which client segments, use cases or campaigns are creating the most value.\nContributing ideas that improve our product, positioning and account management approach.\nHelping build the processes and playbooks that make Client Success more consistent as we grow.\nRequirements\nEstablished experience in a commercially accountable Client Success, Account Management or equivalent role, ideally in SaaS or subscription\nExperience in, or a strong working understanding of, the retail, e-commerce or affiliate/partnerships landscape.\nA track record of carrying a commercial target and hitting it (tell us your targets in your CV and how you performed, year on year)\nExperience owning renewals and the commercial conversations around them - pricing, contract terms, holding value under pushback\nManaged a broad, mixed book of accounts with real commercial value - breadth across varying sizes matters more than depth on a few, but not high volumes of tiny deals\nA data-informed approach to spotting client risks and opportunities\nStrong prioritisation - you can triage a large account list and focus on where the value is\nConfidence with CRM data and disciplined pipeline tracking\nExcellent written and verbal communication, with clients and internally\nA bias towards action and ownership - you move things forward without being chased\nComfort working in a fast-moving, lightly structured environment - as happy building a process that doesn't exist yet as following one that does\nWho will thrive in this role\nThis role is a strong fit for someone who can combine deep client understanding, strong commercial execution and a modern way of working.\nStrong discovery and client understanding: You’re excellent at understanding what a retailer is trying to achieve, both at a business and individual stakeholder level. You ask good questions, get beneath surface-level requests and identify where Gocertify can create the most value.\nStrategic solution-selling: You can turn client objectives into a clear recommendation. That means connecting Gocertify’s features to the client’s goals, then telling a compelling story about why that solution makes sense. You’re comfortable using data, ROI forecasts and persuasive commercial thinking to convince clients why they should care.\nA modern, forward-thinking operator: You are excited by smarter ways of working. We use data, internal systems, automation and increasingly AI-enabled workflows to understand clients, spot opportunities and manage accounts more effectively. You don't need to be an AI expert, but you do need to be curious and keen to use it - it's core to how we work here.\nWork environment and tools\nFully remote, UK-based, with monthly in-person meetings in London.\nCore working hours: 10am-4pm UK time, with flexible remote work.\nSome travel to client meetings and industry events.\nTools include; Airtable, Apollo.io, Front, Metabase (Analysing client performance) as well as our Client Hub (our custom-built app to manage clients)\nBenefits\nSalary: £55,000 - £60,000; OTE up to £80,000\n25 days annual leave + UK bank holidays\nPrivate health insurance with AVIVA, including optical and dental cashback and the option to self-fund partners/dependents\nEMI share options\nWork-from-home budget\nFlexible remote work in many countries around our core hours, 10am-4pm UK\nUnlimited access to coworking spaces in 48+ countries through Hubble\nAccess to incredible Gocertify offers","description_format":"text","description_chars":8221,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Growth opportunities","Health insurance","Stock options"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Marketing Automation","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-02T20:54:22Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.74,"p_room":0.75,"age_days":25,"expected_fill_days":29,"reasons":["conf:3","win:late"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":80269,"is_top_pay":false},"html_url":"https://alion.io/job/gocertify-senior-csm-account-manager","json_url":"https://alion.io/job/gocertify-senior-csm-account-manager.json","meta":{"generated_at":"2026-10-28T19:05:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26127,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1788831},"rest":"https://alion.io/mcp/rest/get_company?id=1788831"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgocertify-senior-csm-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgocertify-senior-csm-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgocertify-senior-csm-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gocertify-senior-csm-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgocertify-senior-csm-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1722206}},{"tool":"search_jobs","arguments":{"company":"gocertify.me","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1722206},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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