{"id":992381,"url":"https://alion.io/job/gocomet-it-analyst","title":"IT Analyst","company":{"id":1735,"name":"GoComet","domain":"gocomet.com","url":"https://alion.io/company/gocomet","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":20000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Crowdstrike","optional":false},{"name":"GCP","optional":false},{"name":"Google Workspace","optional":false},{"name":"IAM","optional":false},{"name":"ITSM","optional":false},{"name":"Master Data Management","optional":false},{"name":"Python","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-17T04:24:19Z","employer_posted_date":null,"last_verified_at":"2026-09-17T04:24:19Z","board_verified":false,"closed_at":null,"days_open":45,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":45},"description":"The candidate will have responsibilities across the following functions:\nIT Support L1 and L2\nServe as the primary point of contact for all IT incidents, service requests, and queries via Freshservice.\nTriage, categorize, and resolve tickets within defined SLA/OLA timelines; escalate to L3 or external vendors as appropriate.\nProvide hands-on and remote support across macOS, Windows, and mobile devices.\nMaintain high first-contact resolution rates and uphold a strong end-user experience standard.\nIdentify recurring issues and proactively drive automation or permanent resolution to eliminate repeat tickets.\nIdentity and Access Management (IAM)\nAdminister JumpCloud for end-to-end user lifecycle management, onboarding, offboarding, MFA enforcement, SSO configuration, and device binding.\nManage Google Workspace users, organizational units, groups, and policies via SAML SSO and SCIM provisioning.\nConduct monthly access reviews across 70+ SaaS applications; identify anomalies and coordinate remediation.\nBuild and maintain automated provisioning and deprovisioning workflows in Freshservice aligned with HR processes.\nDrive reduction in manual access management tasks through scripting and workflow automation.\nEndpoint Security and Device Management\nManage CrowdStrike Falcon for endpoint protection; configure detection policies, monitor sensor health, and review alerts.\nInvestigate security alerts and escalate confirmed or suspected threats to the security team.\nEnsure complete endpoint coverage across macOS and Windows device fleets.\nEnforce device compliance and configuration policies via JumpCloud MDM.\nAutomate software deployment, configuration enforcement, and patch distribution using scripts and packaged deployments (. pkg, etc. ).\nITSM Administration Fresh Service:\nOwn the end-to-end configuration and continuous improvement of the Freshservice service catalog, SLA policies, workflow automations, approval chains, and agent setup.\nDesign and maintain automated workflows for employee onboarding, offboarding, access requests, and asset allocation.\nMaintain accurate asset and configuration records within the CMDB.\nProduce regular reports on ticket volume trends, SLA adherence, backlog health, and resolution metrics.\nChampion a culture of process documentation and workflow standardization across the IT function.\nIT Asset Management:\nMaintain a real-time, accurate inventory of all IT assets: laptops, peripherals, accessories, and mobile devices.\nManage the complete asset lifecycle: procurement, assignment, refresh, and decommissioning.\nConduct periodic physical audits and reconcile against system records.\nCoordinate with the Finance team for procurement planning, purchase orders, and vendor management.\nRequirements:\n2-4 years of experience in IT support or IT operations roles.\nDemonstrated hands-on experience with: JumpCloud IAM and MDM administration, Google Workspace user and policy administration, CrowdStrike Falcon EDR and endpoint protection, Freshservice or equivalent enterprise ITSM platforms\nWorking knowledge of SSO protocols (SAML, SCIM) and SaaS access control.\nProficiency in scripting (Shell, Python, or equivalent) for IT automation tasks\nUnderstanding of endpoint security principles and device compliance 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