{"id":765063,"url":"https://alion.io/job/goconsensus-enterprise-customer-success-manager-live-division","title":"Enterprise Customer Success Manager (Live Division)","company":{"id":674103,"name":"Consensus","domain":"goconsensus.com","url":"https://alion.io/company/goconsensus","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alpharetta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":74000,"max_usd":158000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":768},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":true},{"name":"Marketo","optional":true}],"status":"live","first_seen_at":"2026-09-09T15:58:08Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-11-04T22:38:34Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"About Us:\nThe way people buy software is changing. We’re creating what comes next.\nConsensus is the world’s most trusted demo platform for B2B sales and marketing teams, rated #1 in Demo Automation on G2. We’re rethinking the demo experience from the first interaction to the live conversation.\nConsensus connects every demo experience, from interactive product tours and videos to AI demo agents and live demos with real-time data, into one continuous buying experience. Every interaction creates demo intelligence that helps teams understand what buyers explored, what they cared about, and what they need next. The result? More context, less friction, faster sales cycles, higher conversions, and more capacity for sales and presales teams.\nAt Consensus, we’re not just another SaaS company. We’re a dynamic team on a mission to change how buyers buy. Your unique perspective isn’t just welcomed; it’s essential. We want people who bring curiosity, challenge the status quo, and are excited to have a real hand in shaping what comes next.\nOur values aren’t just words on a wall. They show up in how we work, how we collaborate, and how we make decisions. We want you to show up ready to contribute and grow. Perfection isn’t the goal. It’s about putting your name on a version one, learning from it, and making it better.\nIf you’re ready to roll up your sleeves and help shape the future of B2B buying, we want you on our team.\nWant to see Consensus in action for yourself? Check out our demo (in the Consensus platform-meta, right?)\nAbout the Role:\nOur Customer Success Managers are the trusted advisors for customers, responsible for building relationships, driving product adoption, and connecting the value of our products to customers’ business objectives to maximize their success. The Enterprise CSM is primarily responsible for the success, retention, and growth of our customers.\nWhat You’ll Do:\nCustomer Relationships:\nBuild and grow meaningful relationships with key stakeholders, including executives, at Fortune 500 accounts, establishing multi-threaded relationships and creating executive sponsors and product champions across the business\nAbility to identify and effectively engage new stakeholders at the executive level\nBuild raving fans by delivering exceptional customer experiences, putting customers at the core\n\nStrategic Account Planning:\nDevelop and execute comprehensive account plans that drive product adoption, customer engagement and satisfaction, and growth\n\nLead strategic discussions with clients to mutually identify opportunities for expansion, upselling, and deepening of the engagement\nUncover, mitigate, and escalate risk within your book of business\n\nProject Management & Adoption:\nCoordinate with cross-functional teams including Product, Professional Services, Sales and Support to manage project timelines, resolve issues, and deliver on commitments.\nTrack and report on project progress, performance metrics, and key milestones to both internal teams and clients.\nDemonstrate ability to drive change and adoption at scale across a large organization in a way that exceeds customer expectations.\n\nCustomer Success:\nServe as a trusted strategic advisor, conducting discovery around challenges and priorities to continuously drive towards executive and board-level business outcomes \nRepresent voice of the customer and influence product development roadmap\nShare insights and trends with internal teams to inform product development, marketing strategies, and support initiatives.\nDrive quarterly metrics tied to gross revenue retention and net revenue retention by conducting proactive, strategic renewal conversations with your customers and identifying opportunities for growth\nCreate and deliver success plans and business reviews for your customers to align on goals and outcomes\n\nRequirements\n5+ years of experience in B2B SaaS Customer Success and managing a book of business with responsibility for renewal, forecasting, and customer expansion\nExperience working with C-Levels (such as CMO, CRO, or other executive leadership in Marketing and Sales)\nTechnical aptitude around SaaS technologies\nStrong executive-facing communication skills\nStrong customer-facing and presentation skills with the ability to establish credibility with executives\nBonus Points\nDirect experience using or providing services to marketing technology platforms; for example: Hubspot, Salesloft, Outreach, Highspot, Marketo, Pardot, or other similar solutions\nExperience with Customer Success tools such as Gainsight, Pendo, Gong, etc.\nHubspot experience\nExperience in SaaS sales or solutions consulting \nJoin Consensus and enjoy a robust benefits package designed with your well-being in mind:\nHealth & Wellness: Benefit from a generous employer contribution towards health insurance, with a variety of plans that include dental and vision coverage. Enjoy employer contributions to your HSA, and take advantage of HSA/FSA programs to maximize your tax savings.\nRetirement Ready: Secure your future with our 401(k) plan featuring company-matching contributions.\nFamily First: We offer paid parental leave, so you can prioritize what matters most-your family.\nWork-Life Balance: Enjoy unlimited PTO and 12 company holidays to recharge and refresh. Celebrate your birthday with a day off, and enjoy Flex Fridays, where every third Friday of the month is yours to unwind.\nFlexible Work Options: Work in a flexible, remote environment that suits your lifestyle, with a top-tier WFH setup provided when you join.\nGrow with Us: Participate in our professional development program to expand your skills and advance your career.\nGive Back: Make a difference in your community with two paid volunteer days each year at a charity of your choice.","description_format":"text","description_chars":5762,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Parental leave","Professional development","Unlimited PTO"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales Enablement"],"lifecycle":[{"event":"open","at":"2026-09-11T19:41:47Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.775,"p_room":0.55,"age_days":55,"expected_fill_days":48,"reasons":["conf:3","win:tail"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/goconsensus-enterprise-customer-success-manager-live-division","json_url":"https://alion.io/job/goconsensus-enterprise-customer-success-manager-live-division.json","meta":{"generated_at":"2026-11-05T02:05:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2712,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":674103},"rest":"https://alion.io/mcp/rest/get_company?id=674103"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgoconsensus-enterprise-customer-success-manager-live-division"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgoconsensus-enterprise-customer-success-manager-live-division"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgoconsensus-enterprise-customer-success-manager-live-division"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/goconsensus-enterprise-customer-success-manager-live-division\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgoconsensus-enterprise-customer-success-manager-live-division"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":765063}},{"tool":"search_jobs","arguments":{"company":"goconsensus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":765063},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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