{"id":678953,"url":"https://alion.io/job/goecfx-implementations-manager","title":"Implementations Manager","company":{"id":677132,"name":"ECFX","domain":"goecfx.com","url":"https://alion.io/company/goecfx","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":100000,"max":115000,"currency":"USD","period":"year","gross":null,"usd_annual":115000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Confluence","optional":false},{"name":"HubSpot","optional":false},{"name":"Jira","optional":false},{"name":"Smartsheet","optional":false}],"status":"live","first_seen_at":"2026-05-04T00:00:00Z","employer_posted_date":"2026-05-04","last_verified_at":"2026-10-01T07:29:40Z","board_verified":true,"closed_at":null,"days_open":150,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":150},"description":"Join our innovative team at ECFX, a company at the forefront of transforming the legal industry through technology. ECFX Notice automates the processing of Electronic Court Filing notices. The client success team has an impressive record of excellent client service, and we are looking for another star to join the team.\nThe Implementations Manager drives the successful deployment of ECFX Notice from kickoff through go-live and sustained adoption. This role combines project leadership, client partnership, and cross-functional coordination to deliver implementations on time, within scope, and at a consistently high standard.\nWhat You’ll Do\nOwn end-to-end implementation projects, delivering against timeline, scope, budget, and quality targets\nServe as the primary client point of contact, providing status updates, managing expectations, and proactively resolving risks and issues\nLead discovery to understand client workflows and success criteria; translate needs into a structured implementation plan\nPartner with internal technical teams to configure and validate ECFX Notice to meet client requirements\nPlan and deliver client onboarding and training to drive adoption and self-sufficiency\nMaintain accurate project documentation (requirements, decisions, plans, and status) to ensure alignment and continuity\nIdentify and recommend relevant add-on products in partnership with Sales and Customer Success\nDrive continuous improvement by identifying process gaps, standardizing best practices, and improving operational efficiency\nCommunicate implementation progress internally and escalate risks proactively to ensure a seamless client experience\nRequirements\nBachelor’s degree in Business, Information Technology, or a related field (advanced degree a plus)\n5+ years of project management experience, ideally delivering SaaS implementations\nWorking knowledge of the legal technology ecosystem; familiarity with docketing and document management systems (DMS)\nStrong client-facing communication skills with the ability to build trust across technical and non-technical stakeholders\nDemonstrated ability to lead cross-functional teams and manage multiple concurrent projects\nAbility to translate complex needs into clear plans, milestones, and actionable steps\nHighly organized and detail-oriented, with strong documentation habits\nComfortable operating in fast-paced, evolving environments; proactive problem-solver with sound judgment\nCustomer-first mindset and a track record of delivering high-quality client experience\nExperience with implementation/project tools (e.g., Jira, Smartsheet) and CRM platforms (e.g., HubSpot) required; experience with documentation tools (e.g., Confluence) preferred\nBenefits\nCompensation: Annual salary of 100000-115000 USD/year\nRemote Flexibility: A fully remote role accommodating every US time zone, Hawaii included.\nWork-Life Harmony: Embrace flexibility with our supportive approach to working hours.\nComprehensive Coverage: Enjoy a suite of insurance options covering health, dental, vision, and life.\nDiscretionary Time Off: We recognize the importance of maintaining a healthy work-life balance. Our innovative approach to time off includes a discretionary time off (DTO) policy. This means that, in addition to scheduled vacations and holidays, employees can take unplanned time off when needed, subject to supervisor approval. We understand that life happens and trust our team to manage their time effectively.\nEmployee Stock Options/401K: Opportunity to participate in the company stock option and 401K plan\nJoin the ECFX family to be at the forefront of legal industry innovation. Here, we're not just creating software but laying the tracks for a more streamlined, accessible legal framework.","description_format":"text","description_chars":3752,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Software"],"lifecycle":[{"event":"open","at":"2026-09-10T23:15:33Z"}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.222,"p_room":0.28,"age_days":150,"expected_fill_days":26,"reasons":["conf:12","win:tail","crowd:"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":115000,"is_top_pay":false},"html_url":"https://alion.io/job/goecfx-implementations-manager","json_url":"https://alion.io/job/goecfx-implementations-manager.json","meta":{"generated_at":"2026-10-01T20:56:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3370,"day_limit":5000,"remaining_today":1630,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}