{"id":2401690,"url":"https://alion.io/job/goempyrean-client-service-manager","title":"Client Service Manager","company":{"id":3114283,"name":"Empyrean Benefit Solutions, Inc.","domain":"goempyrean.com","url":"https://alion.io/company/goempyrean","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":60000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7331},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-06-10T06:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-20T07:33:48Z","board_verified":true,"closed_at":null,"days_open":132,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":131},"description":"JOB SUMMARY\nThe Client Service Manager is accountable for the client satisfaction, relationship and resources for aligned clients. A typical client alignment consists of a group of clients with various degrees of size and complexity. The Client Service Manager is accountable for all aspects of benefits administration delivery for their clients both internally and externally to clients. The Client Service Manager is responsible for the financial success of aligned clients in support of the Client Service Group financial goals. From a people management perspective, the Client Service Manager directly manages aligned Business Analysts. The Client Service Manager role requires a strong Project Management background.\nESSENTIAL DUTIES AND RESPONSIBILITIES\nBuild and manage trusted client partnership; manage client satisfaction\nCreate and manage client Open Items List, Project Plan, Open Enrollment, and all other one-time projects\nEnsure the appropriate integration between the administrative and Shared Services teams (COBRA, BPSS, Service Center)\nEnsure the quality delivery of all services as per the client’s Statement of Work\nManage and is accountable for client Profit & Loss results\nWork with Director to ensure the accurate recognition and collection of Out-of-Scope revenue and upsell opportunities in support of meeting the Client Service Group’s revenue targets\nManage client resource needs and escalate staffing shortages to the Director\nDirectly manage aligned Business Analysts and is accountable for the performance, growth, and engagement of aligned resources; leverage aligned resources to generate results\nCollaborates with BSM to hold aligned resources accountable for behaviors that support Empyrean’s policies and procedures\nBuild and manage trusted client partnership; manage clients satisfaction in conjunction with the implementation manager\nManage and coordinate the Client Team Business Analyst resources aligned to an implementation project\nResponsible for ensuring that the testing of all new functionality, including creation of test plans, test population identification and execution of test plans are completed successfully by the aligned resource team\nReview and ensure that the client specific processing guides are available by the go live date\nCoordinate with the finance department on all financial set up and administration for the client\nNONESSENTIAL DUTIES AND RESPONSIBILITIES\nParticipate in Business Development Activities, including but not limited to client demos, site visits, and RFP information collection\nParticipate in prospective employee interviews and work closely with HR on recruiting efforts\n\nREQUIRED SKILLS AND ABILITIES \nExcellent customer focus/service orientation\nExcellent written and verbal communication skills\nStrong MS Office suite skills\nContinuous improvement and team work mindset\nAble to effectively estimate, negotiate, acquire, and manage resources, including people and budgets\nProven ability to establish the critical path in the most complex client situations and able to manage to it in order to meet deadlines\nProactive in working and resolving conflicts among team members\nAble to influence others, individually and in group settings, in order to obtain client commitment and grow business opportunities\nProficient in coaching others\nPeople-first mindset\nBe helpful/supportive/collaborative\nBe flexible and maintain a work-life balance – know how to prioritize your work for maximum impact\nBe dedicated to continuous learning and proactive skill acquisition\nProblem-solving mindset\n\nKNOWLEDGE, EXPERIENCE AND/OR EDUCATION REQUIREMENTS\nBachelor’s degree preferred but not required\nIn lieu of Bachelor’s degree, equivalent years of experience in business analytics, management information systems, human resources management, benefits administration or a related field\n2+ years of project management experience managing multifaceted projects and teams, including on-site and virtual management.\nPrevious benefits administration and client consulting experience \nAdvanced knowledge of benefits administration, including products and services, operations, and delivery.\nKnowledge of general system environment, process flow, requirements gathering and documentation, and translation of requirements to JIRA tickets for Business Systems Analysts\nRegulatory and legislative knowledge in aligned service area (Health & Welfare).\nBasic knowledge of overall financial management.\nUnderstanding of benefits outsourcing systems and application platform.\nExcellent knowledge of project management tools and techniques, following best practice to initiate, take responsibility for, and achieve defined project outcomes\nAble to effectively estimate, negotiate, acquire, and manage resources, including people and budgets\nProven ability to establish the critical path in the most complex client situations and able to manage to it in order to meet deadlines\nProactive in working and resolving conflicts among team members\nAble to influence others, individually and in group settings, in order to obtain client commitment and grow business opportunities\nJIRA or other project/ticket/resource management software experience\nOTHER REQUIREMENTS\nAbility to travel on as needed basis (up to 10%)\nMust be available outside of core business hours on as needed basis\n\nDisclaimer: Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any 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