{"id":685413,"url":"https://alion.io/job/gofishdigital-director-operations","title":"Director, Operations","company":{"id":673274,"name":"Go Fish Digital","domain":"gofishdigital.com","url":"https://alion.io/company/gofishdigital","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Management","role_family":"Management","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":113000,"max_usd":212000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":97},"experience_years_min":8,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ClickUp","optional":false}],"status":"live","first_seen_at":"2026-08-06T19:53:19Z","employer_posted_date":"2026-08-06","last_verified_at":"2026-11-03T09:57:38Z","board_verified":true,"closed_at":null,"days_open":88,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":88},"description":"About Us\nWe are a modern marketing collective built for scale, efficiency, and impact. As the parent company, Agital supports three specialized agencies: Go Fish Digital, REQ, and WDG, with shared infrastructure, advanced technology, and deeply experienced people, allowing each brand to do its best work.\nGo Fish Digital is an engineering-forward performance marketing agency specializing in SEO, Generative Engine Optimization (GEO), its Barracuda AI platform, social commerce, and conversion-focused creative.\nWDG designs and builds complex enterprise web experiences for associations, nonprofits, foundations, universities, and other mission-driven organizations.\nREQ is a digital marketing and communications agency specializing in brand, reputation, and advocacy for global organizations across technology, healthcare, finance, hospitality, and real estate.\nTogether, we operate as one collaborative ecosystem, combining deep expertise, AI-powered capabilities, and a culture of curiosity to help ambitious brands grow while creating meaningful opportunities for our people.\nAbout the Role\nGo Fish Digital is where digital marketing meets clarity, creativity, and scale. As our agency grows and evolves, we are strengthening the systems, processes, and accountability structures that support our teams, clients, and long-term profitability.\nThe Director of Operations will translate operational ambiguity into consistent cross-team systems and processes. This person will serve as the primary operational partner to client-delivery teams, especially account management, while gradually expanding their ownership across the broader agency.\nThis person will partner closely with delivery leaders to identify operational gaps, design practical solutions, document expectations, and move initiatives through implementation and adoption. The role is especially important in areas where strong ideas exist, but ownership is fragmented, processes vary by team, or operational improvements have not yet made it across the finish line.\nWhat You'll Do\nYou will serve as the primary operational partner for client-delivery teams, helping turn broad expectations into clear, repeatable ways of working.\nYou will lead more granular operational initiatives that directly affect the client experience and the quality of delivery across teams. This may include improving how monthly and quarterly reporting is planned and executed, standardizing internal strategy meetings, clarifying how client calls and decisions are documented, strengthening cross-team collaboration, or creating more consistent expectations around account management and delivery.\nYou will work with functional leaders to understand what is needed, identify where responsibilities or workflows are unclear, and build solutions that are practical enough to be adopted. You will not replace delivery leadership or own service strategy; rather, you will provide the structure, project leadership, documentation, and accountability required to operationalize decisions successfully.\nYou will also manage the Operations Manager, oversee the execution of recurring operational processes, and gradually expand your ownership across broader agency operations.\nClient-Delivery Operations\nServe as the primary operational partner to Client Strategy and client-delivery leadership, identifying and addressing gaps that affect client-facing work, deliverables, communication, and cross-team coordination.\nDefine clear purpose, ownership, timing, inputs, standards, and expected outcomes for key client-delivery workflows, ensuring processes remain practical, scalable, and aligned across teams.\nHelp delivery leaders move operational initiatives from discussion through documentation, implementation, adoption, and ongoing maintenance, addressing team-level practices that create unnecessary inconsistency or conflict with agency standards.\nCross-Functional Process Design and Implementation\nTranslate delivery-team needs and leadership decisions into clear workflows, responsibilities, timelines, SOPs, and measures of success.\nLead cross-functional initiatives and working sessions that align client strategy, project management, service teams, sales, finance, and operations around clear decisions, owners, and next steps.\nIdentify and resolve root causes, handoff gaps, duplicated effort, and unclear ownership while balancing team-specific needs with agency-wide consistency and scalability.\nLead rollout, communication, training, adoption, and ongoing refinement of new or revised processes.\nClient Lifecycle and Handoff Governance\nOwn the quality and effective facilitation of the sales-to-services handoff, client onboarding, offboarding, service changes, and other significant client transitions.\nEstablish reporting and accountability structures that surface transition risks, delays, and recurring breakdowns.\nEnsure lessons from onboarding issues, client escalations, and post-mortems result in concrete operational improvements.\nProcess Governance and Accountability\nEstablish and govern clear standards, ownership, controls, documentation, reporting, and escalation paths for client-delivery processes.\nReinforce accountability and continuous improvement by monitoring adoption, addressing noncompliance, and leading retrospectives that resolve recurring operational issues.\nTeam Leadership and Operational Execution\nBuild an Operations function known for responsiveness, credibility, judgment, and follow-through.\nManage and develop the Operations Manager by setting clear priorities, expectations, deadlines, and quality standards.\nDelegate day-to-day execution while remaining accountable for the accuracy, timeliness, and effectiveness of the team’s work across onboarding, systems administration, data quality, SOPs, operational support, and recurring audits.\nMaintain a clear distinction between high-value operational ownership and lower-value administrative support.\nSystems, Data, and AI Enablement\nOversee the governance, accuracy, and effective use of ClickUp, Salesforce, SCOPE, and other core platforms, ensuring appropriate controls are in place to support reliable data and process compliance.\nEnsure systems support client-delivery workflows, reliable handoffs, consistent documentation, and useful reporting.\nIdentify opportunities to simplify workflows, improve integrations, and reduce unnecessary manual work.\nLead the thoughtful adoption of AI and automation across client-delivery and operational workflows, designing well-governed solutions that improve quality, efficiency, consistency, and team capacity.\nProfitability and Performance\nEvaluate client-delivery processes through the combined lens of client experience, efficiency, scalability, risk, and margin.\nSupport reporting and improvement efforts related to client profitability, scope adherence, utilization, churn, account growth, and delivery quality.\nIdentify operational breakdowns that create rework, missed revenue, excess labor, delays, or inconsistent client experiences.\nPartner with finance, client strategy, project management, and service leadership to improve operational and financial outcomes.\nEstablish measurable success criteria for significant operational initiatives.\nEnsure process improvements result in practical business value rather than documentation alone.\nWhat You Bring\nOperational and Agency Experience\nApproximately eight or more years of experience in operations, client services, project management, business operations, or a related field.\nMeaningful experience in a marketing agency, professional-services organization, or similarly complex client-delivery environment.\nStrong understanding of how account management, project management, service teams, sales, and finance work together.\nDemonstrated success improving cross-functional client-delivery processes.\nExperience taking loosely defined initiatives and moving them through implementation and adoption.\nProcess and Project Leadership\nTranslate broad goals and competing needs into clear, practical plans, workflows, responsibilities, and measures of success, using strong facilitation and project leadership to address root causes and move work forward.\nExperience developing SOPs, playbooks, standards, and rollout plans.\nStrong follow-through and a willingness to remain involved until a process is functioning consistently.\nLeadership and Accountability\nAt least three years of experience managing and developing people.\nSet priorities, delegate and inspect work, provide direct feedback, and hold stakeholders accountable while maintaining productive relationships.\nStrong judgment when ownership is unclear, needs compete, or leaders disagree.\nAbility to partner with functional leaders without taking over their strategic or people-management responsibilities.\nSystems, Data, and AI Fluency\nStrong working knowledge of CRM, project-management, workflow, and reporting platforms.\nPractical experience designing AI-enabled workflows or business automations.\nUse operational data to identify risks and guide action, evaluating potential solutions for business value, complexity, scalability, adoption, and risk.\nComfort learning new tools and helping others use them effectively.\nCommunication and Change Leadership\nCommunicate complex discussions through clear written documentation, decisions, expectations, and actions, while leading effective process rollouts, training, adoption, and change management.\nAbility to communicate effectively with executives, functional leaders, managers, and individual contributors.\nA calm, direct, practical communication style.\nWhy Join Us\nYou'll work alongside talented people who are passionate about solving problems, helping clients grow, and delivering meaningful results. We're a collaborative, fast-moving team where curiosity is encouraged, ideas are welcomed, and great work is recognized.\nWe believe the best work happens when people are trusted to take ownership, supported in their growth, and empowered to bring their unique perspectives to the table. Whether you're just getting started or bringing years of experience, you'll have the opportunity to make an impact while continuing to learn and grow.\nBenefits & Compensation\nWe believe great people deserve great support. Our company offers competitive compensation and a comprehensive benefits package designed to support your health, well-being, and career growth, including:\nCompetitive compensation \nFlexible work environment \nMedical, dental, and vision insurance \nUnlimited paid time off \n401(k) with company match \nCompany-paid life and disability insurance \nPaid parental leave \nA collaborative culture with autonomy and ownership \nEmployee wellness programs and additional perks \nAdditional Information\nNo agencies, please.\nWe are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone feels respected, valued, and empowered to succeed. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.\nPlease note that this job description is intended to describe the general nature and level of work being performed. It is not intended to be a comprehensive list of all responsibilities, duties, or qualifications, which may change based on business needs.\nAt this time, we are unable to sponsor or transfer employment visas for this position.","description_format":"text","description_chars":11559,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave","Vision insurance","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Search Engine Optimization (SEO)","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-09-11T00:12:28Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.668,"p_room":0.28,"age_days":88,"expected_fill_days":36,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/gofishdigital-director-operations","json_url":"https://alion.io/job/gofishdigital-director-operations.json","meta":{"generated_at":"2026-11-03T10:20:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14343,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673274},"rest":"https://alion.io/mcp/rest/get_company?id=673274"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgofishdigital-director-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgofishdigital-director-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgofishdigital-director-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gofishdigital-director-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgofishdigital-director-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":685413}},{"tool":"search_jobs","arguments":{"company":"gofishdigital.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":685413},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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