{"id":4321208,"url":"https://alion.io/job/gofluent-account-manager-3","title":"Account Manager","company":{"id":672900,"name":"goFLUENT","domain":"gofluent.com","url":"https://alion.io/company/gofluent","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":86,"open_postings":69,"ghost_share":0,"stale_share":0.565,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-14T17:44:28Z","employer_posted_date":null,"last_verified_at":"2026-11-14T17:44:28Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Join a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite.As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products.We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET\n3+ years of customer relationship or account management experience working in software as a service (SaaS)\n\nSolutions and results-oriented mindset\n\nExperienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities\n\nHighly organized with strong project management and time management skills\n\nHands-on experience with product training to external customers\n\nProven experience delivering value-based communications\n\nStrong ability to facilitate meetings with customers and users of various levels of seniority\n\nEmpathy for customers\n\nExperience with opportunity identification for account expansion and revenue growth\n\nPassion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customers\n\nWithin 1 MONTH, YOU'LL:\nAttend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos\n\nMaster Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently\n\nOn a regular basis\n\nConduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings.\n\nPerform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact\n\nDevelop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy\n\nWITHIN 3 MONTHS:\nTake ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits\n\nIdentify the current hiring practices and internal business goals of your customer accounts\n\nSuccessfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI)\n\nShadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team\n\nTeach customers best practices for using the Lever product suite through webinars and targeted training sessions\n\nBegin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products\n\nEducate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes\n\nTake a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines.\n\nPartner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience\n\nBe proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals\n\nTransition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal dat\n\nWITHIN 6 MONTHS YOU'LL\nUtilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever.\n\nProvide feedback for process improvements which improves our abilities to better serve both external and internal customers\n\nHave the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals\n\nIdentify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally\n\nGet involved in hiring and growing the team by helping to interview candidates\n\nAdvocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services\n\nConfidently handle high-stakes, time sensitive issues with customers\n\nEnsure Lever’s success based on the customers specific business case across a 12-month account lifecycle\n\nIdentify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment\n\nHelp train new Customer Success Managers by participating in team on-boarding sessions\n\nAll qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.Originally posted on Himalayas","description_format":"text","description_chars":7008,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Corporate Training","Language Learning"],"lifecycle":[{"event":"open","at":"2026-11-14T20:28:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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