{"id":2792704,"url":"https://alion.io/job/gogoair-manager-technical-solutions","title":"Manager, Technical Solutions","company":{"id":97205,"name":"Gogoair","domain":"gogoair.com","url":"https://alion.io/company/gogoair","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":108000,"max":135000,"currency":"USD","period":"year","gross":null,"usd_annual":135000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T00:43:03Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We will be accepting applications through November 9, 2026 or until filled.--- --- ---\nManager, Technical Solutions\nBring Gogo technology to life for customers by delivering the technical expertise, training, and support that create an outstanding connectivity experience.\nAt Gogo, we’re transforming how people connect in the sky. Our Technical Solutions team helps ensure customers and partners have the knowledge and support they need to successfully use Gogo products and services.\nAs our Manager, Technical Solutions, you’ll provide technical training and support to new and existing customers while coordinating initiatives designed to improve customer responsiveness and experience. You’ll work closely with Sales, Customer Support, Original Equipment Manufacturers (OEMs), and regional teams to align customer-facing activities throughout the sales, delivery, and support experience.\nIf you’re someone who combines deep aviation and technical knowledge with strong presentation skills, customer focus, and the ability to manage multiple priorities, we’d love to meet you.\nWhat You’ll Do\nDeliver on-site instruction, training, and technical support for new and existing customers to help create the best possible experience with Gogo products and services\nPartner with OEMs to provide pre- and post-delivery connectivity training\nOrganize and coordinate international training efforts while working closely with the North American team\nPartner with Sales and Customer Support to align customer-facing processes and support a consistent experience across the business\nPlan and coordinate project schedules, goals, and milestones, including making project assignments as needed\nManage projects within established budgets, timelines, and specifications\nCreate technical documentation and provide updates on project progress\nSupport company-wide strategies and initiatives designed to improve customer responsiveness and achieve business objectives\nDemonstrate Gogo’s mission, values, and customer service philosophy through effective customer interactions and collaborative teamwork\nWhat You’ll Bring\nBachelor’s Degree in a related discipline and/or an aviation-related certification\n5+ years of aviation experience or an equivalent combination of education and sales experience\nExtensive knowledge and/or experience with satellite communications, aircraft avionics, and aviation communications\nExperience with computer networks, network topology, and cybersecurity best practices\nOutstanding presentation skills with the ability to communicate technical concepts effectively\nMust be located in the Northeastern region of the United States\nEven Better If You Have\nYou don’t need to check every box below. If you bring experience in some of these areas, we’d especially like to hear from you:\nExperience delivering technical or connectivity training within the aviation industry\nHas supported OEM customer relationships before and after aircraft delivery\nExposure to international customer training or support programs\nKnowledge of aviation connectivity technologies and customer environments\nAbility to coordinate technical projects across multiple teams or regions\nStrong time management and organizational skills\nProficiency with Microsoft Word, Excel, PowerPoint, Outlook, Visio, and CRM tools\nAbility to work cross-functionally with Sales, Customer Support, OEMs, and geographically dispersed teams\nWhy Gogo?\nAt Gogo, we’re transforming how people connect in the sky.\nOur teams build and support technology that powers connectivity aboard business aircraft around the world. That means the work you do here has a destination beyond a screen, spreadsheet, or meeting; it becomes part of an experience happening thousands of feet above the ground.\nYou’ll work alongside people who know their craft, challenge ideas, solve difficult problems, and care about building what comes next.\nReady to help shape the future of connected aviation? Come aboard.\n Equal Pay Disclosure(s)\nBase Pay:\n108,000.00 - 135,000.00 USD AnnualTarget Annual Short-Term Incentive:\nBonus Plan at 10% (% of Annualized Base Pay)Eligible for Incentive Stock Program:\nNoBenefits:\nGogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information atwww.gogoair.com/careers.\n--- --- ---\nGogo is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity.\nQualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.\nThe EEO is the law and is available here. Gogo participatesin E-Verify (English and Spanish). Right to Work Statement (English and Spanish).","description_format":"text","description_chars":5027,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Satellite Communications","Enterprise Networks"],"lifecycle":[{"event":"open","at":"2026-10-17T20:37:38Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":22,"reasons":["conf:9","win:early"],"computed_at":"2026-10-18T10:37:04Z"},"pay":{"stated_usd_annual":135000,"is_top_pay":false},"html_url":"https://alion.io/job/gogoair-manager-technical-solutions","json_url":"https://alion.io/job/gogoair-manager-technical-solutions.json","meta":{"generated_at":"2026-10-18T10:37:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15726,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":97205},"rest":"https://alion.io/mcp/rest/get_company?id=97205"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgogoair-manager-technical-solutions"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgogoair-manager-technical-solutions"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgogoair-manager-technical-solutions"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gogoair-manager-technical-solutions\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgogoair-manager-technical-solutions"}]}