{"id":1201083,"url":"https://alion.io/job/gogoprint-intern-production-coordination","title":"Intern, Production Coordination","company":{"id":674685,"name":"Gogoprint","domain":"gogoprint.com","url":"https://alion.io/company/gogoprint-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petaling Jaya, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":14000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":263},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-24T10:47:08Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-28T15:24:45Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Gogoprint\nGogoprint is a regional online printing company serving businesses across Malaysia, Singapore and Thailand. We handle the full journey from order to doorstep: business cards, booklets, stickers, large format banners and promotional items, produced through our network of print partners and our own in-house team.\nOur Malaysia Operations team keeps that engine running every day. It is a small, hands on team where interns do real work and own real outcomes.\nRole overview\nAs our Production Coordinator Intern, you will run the daily flow of print jobs from order to finished product for around four months. You will step into a live coordination role: sending jobs to print partners, keeping production on schedule, and helping resolve customer complaints alongside the Operations Team Lead.\nThis is not a shadowing internship. After a structured handover in your first weeks, you will own key tasks yourself, with guidance and backup from the team. You will report directly to the Operations Team Lead and work closely with our production, warehouse and logistics colleagues.\nWhat you will learn\nYou will leave with practical, hands on experience of how a regional ecommerce supply chain actually runs.\nHow print production works across offset, digital, large format and promotional products, from file to finished item.\n\nProduction planning in practice: SLAs, job prioritisation and capacity trade offs under real deadlines.\n\nSupplier management with external print partners and 3PL providers across three countries.\n\nStructured problem solving through complaint investigation and root cause analysis.\n\nDirect mentorship from the Operations Team Lead, plus an internship completion letter and reference on successful completion.\n\nKey responsibilities\nYour core focus is production coordination: getting the right jobs to the right printers, on time, every day.\nProduction job dispatch\nPrepare and send print jobs to our trade printer partners, checking files, specifications, quantities and due dates before release.\n\nBuild manual gang imposition layouts for offset jobs, grouping compatible orders onto shared press sheets to reduce cost and turnaround time. Full training on our imposition software is provided.\n\nBack up job sending across our other production streams: same day orders, custom jobs, offset booklets, single jobs, and promotional items for Malaysia, Singapore, Thailand and large format.\n\nCheck that automated job sends have gone through correctly, and resolve any that fail or need manual handling.\n\nProduction SLA and job priority\nMonitor production progress against our service level agreements (SLAs) every day and flag jobs at risk of delay early.\n\nPrioritise and resequence jobs based on due dates and urgent or same day orders.\n\nFollow up with print partners on job status and escalate issues to the Operations Team Lead when needed.\n\nSupplier coordination\nManage top ups of prepaid supplier accounts so that jobs are never held up by an empty balance.\n\nBuild good day to day working relationships with our print partners.\n\nComplaint handling (shared with the Operations Team Lead)\nInvestigate customer complaints about production quality, delivery by our third party logistics (3PL) partners, and in house process errors.\n\nGather the facts, such as photos, job files and tracking history, and recommend a resolution for approval.\n\nCoordinate agreed fixes with partners and internal teams, and follow through until the customer's issue is closed.\n\nLog each case and its root cause so the team can prevent repeats.\n\nOther\nKeep job trackers and records accurate and up to date.\n\nSupport other operational tasks as assigned by the Operations Team Lead.\n\nRequirements\nRequirements\nWe are looking for an organised, detail focused student who stays calm when deadlines are tight.\nMust have\nCurrently pursuing a Diploma or Bachelor's Degree, preferably in Logistics and Supply Chain Management. Operations Management, Business Administration, Industrial Engineering or related fields are also welcome.\n\nAvailable full time for the whole internship period, including the handover weeks at the start.\n\nComfortable working with Microsoft Excel or Google Sheets.\n\nStrong attention to detail: a wrong quantity or specification means a costly reprint.\n\nGood written and spoken communication in English and Bahasa Malaysia.\n\nAble to juggle several time sensitive tasks and follow up persistently.\n\nInternship details:\nJob title: Production Coordinator Intern\nDepartment: Operations\nReports to: Operations Team Lead\nDuration: About 4 months, mid November 2026 to mid March 2027 (exact dates to be confirmed)\nEmployment type: Full time internship, on site\nWorking hours: Monday to Friday, 09:00 to 18:00\nLocation\nPhileo Damansara 1\nUnit F206, Block F, No.9, Jalan 16/11,\nOff Jalan Damansara,\n46350 Petaling Jaya, Selangor","description_format":"text","description_chars":4848,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T20:53:01Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":49,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/gogoprint-intern-production-coordination","json_url":"https://alion.io/job/gogoprint-intern-production-coordination.json","meta":{"generated_at":"2026-09-29T04:20:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4081,"day_limit":5000,"remaining_today":919,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}