{"id":760776,"url":"https://alion.io/job/gogoprint-senior-product-specialist-e-commerce-operations","title":"Senior Product Specialist (E-commerce Operations)","company":{"id":674685,"name":"Gogoprint","domain":"gogoprint.com","url":"https://alion.io/company/gogoprint-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petaling Jaya, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":45000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2468},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-06T11:52:07Z","employer_posted_date":"2026-08-06","last_verified_at":"2026-09-25T13:34:07Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"Gogoprint is Asia Pacific's leading online printing company, operating across Malaysia, Singapore, and Thailand. We're looking for a Senior Product Specialist to join our small, high-ownership Product team in KL.\nThis is a hands-on, high-impact role. You'll own the end-to-end product lifecycle - launches, maintenance, pricing, and performance - and work cross-functionally with Tech, Marketing, and Supply Chain. You'll be the most knowledgeable person in the company about how our webshop works, and that knowledge will have a direct effect on revenue.\nYou'll work alongside one other team member and report to the interim Team Lead, who currently also oversees our Supply Chain team. This means you'll need to operate with a high degree of autonomy, strong judgment, and the ability to hold things together without constant oversight. There is a realistic path to Team Lead for the right person.\nWhat You'll Do\nProduct Operations & Website\nOwn day-to-day product and website operations: resolve issues, run functionality checks, manage configurations, and handle ad-hoc stakeholder requests.\n\nSet up, maintain, and sunset products and categories on the ecommerce website - including price calculations, margin settings, and page configuration.\n\nKeep the webshop current: pricing, lead times, product information, and promotional content.\n\nInvestigate pricing discrepancies and other website issues - identify root causes, and implement fixes.\n\nInvestigate and suggest ways to optimize conversion rate\n\nBack up website pricing and lead-time configurations on a regular cadence.\n\nProduct Launches & Projects\nExecute end-to-end product and feature launches, coordinating across design, marketing, and development.\n\nLiaise with the design team to brief, track, and sign off on assets ahead of each launch.\n\nPlan and execute promotional campaigns in collaboration with marketing.\n\nTake ownership of assigned workstreams on larger team projects and deliver against milestones.\n\nAnalysis & Optimisation\nMonitor and track the performance of active products, surfacing insights to guide priorities.\n\nResearch and evaluate new product opportunities based on revenue and margin potential - keep track of competitors and general market trends.\n\nCollaborate with Sales and Customer Service to identify optimisations that improve conversion and revenue.\n\nContribute to OKR-aligned projects, with increasing ownership over time.\n\nTeam & Leadership (as you grow into the role)\nProvide day-to-day guidance and task direction to the junior team member; help prioritise the team's workload in coordination with the TL.\n\nFlag blockers, risks, and priorities proactively - this team runs lean, and things need to surface quickly.\n\nOver time, take on broader ownership of team output and team management, with a view to stepping into a Team Lead role.\n\nRequirements\nWhat we’re looking for\nMust-haves\n3-6 years of experience in e-commerce, product operations, business analytics, or marketplace management.\n\nStrong analytical skills - advanced Excel / Google Sheets is required; SQL is a strong plus.\n\nProven ability to operate independently: you manage your own priorities, you don't wait to be told what to do next.\n\nDetail-oriented and diligent - mistakes on a live webshop have real consequences, and you take that seriously.\n\nStrong written and spoken English.\n\nGood grasp of ecommerce fundamentals: how product pages, pricing logic, and conversion fit together.\n\nStrong pluses\nExperience informally leading or mentoring others - you don't need a formal TL title, but we want to see evidence of leadership instincts.\n\nPractical experience with HTML.\n\nFamiliarity with online marketing concepts.\n\nExperience in a fast-moving, cross-functional environment where you had to coordinate across teams without formal authority.\n\nWhat We Offer\nA high-ownership role with real impact on company revenue from day one.\n\nA realistic path to Team Lead for the right person - we promote from within.\n\nHybrid work model (mix of WFH and office), centrally located near MRT Phileo Damansara.\n\nA small, ambitious team with a direct line to senior management.\n\nInternational mindset - close collaboration across KL, Bangkok, and Singapore.\n\nFun and casual working atmosphere with high expectations.","description_format":"text","description_chars":4265,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Malaysia","iso":"MY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-09-11T18:27:01Z"}],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.573,"p_room":0.55,"age_days":49,"expected_fill_days":42,"reasons":["conf:2","win:tail"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/gogoprint-senior-product-specialist-e-commerce-operations","json_url":"https://alion.io/job/gogoprint-senior-product-specialist-e-commerce-operations.json","meta":{"generated_at":"2026-09-26T02:47:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2942,"day_limit":5000,"remaining_today":2058,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}