{"id":3805057,"url":"https://alion.io/job/gogox-operations-manager-gogox","title":"Operations Manager - GoGoX","company":{"id":180279,"name":"GoGoX","domain":"gogox.com","url":"https://alion.io/company/gogox","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-05T13:04:25Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T15:00:13Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Description - Operations Manager (B2B Enterprise Business - Pan India)\nJob Title: Operations Manager - B2B Enterprise Business\nDepartment: Enterprise Business / Operations\nLocation: Chennai, India (Responsible for Pan-India Operations)\nEmployment Type: Full-Time\nIndustry: Transportation, Logistics & Supply Chain\nExperience: 6-10 Years (Preferred)\n1. Job Summary\nWe are looking for an experienced, commercially driven and result-oriented Operations Manager to manage and grow GoGoX's B2B Enterprise Business across India.\nThe candidate will be responsible for managing the complete enterprise business lifecycle, starting from identifying business opportunities, receiving RFI (Request for Information) and RFQ (Request for Quotation), preparing and submitting commercial proposals, participating in tenders and bidding processes, winning enterprise contracts, and ensuring successful implementation and execution of transportation and logistics services.\nThe role will involve managing enterprise customer relationships, supporting business development and sales activities, handling key accounts, coordinating vehicle sourcing and allocation, overseeing Pan-India transportation operations, managing employees and logistics partners, and ensuring excellent service delivery.\nThe candidate will work closely with enterprise customers, internal sales and business teams, city operations teams, transport vendors, fleet owners, finance and senior management to achieve business growth, operational efficiency, customer satisfaction and profitability.\n2. Key Job Responsibilities\nA. B2B Enterprise Business Development & Sales\nIdentify and develop new B2B enterprise business opportunities in the transportation and logistics industry.\n\nIdentify potential corporate customers and build strong business relationships to generate new business.\n\nDrive enterprise business growth through customer acquisition, business expansion and strategic account development.\n\nUnderstand customer transportation and logistics requirements and propose suitable service solutions.\n\nCoordinate with the sales and business development teams to acquire new enterprise customers.\n\nParticipate in client meetings, business presentations, commercial discussions and negotiations.\n\nPrepare business proposals, quotations, pricing structures and commercial offers in coordination with internal teams.\n\nIdentify upselling, cross-selling and additional business opportunities within existing enterprise accounts.\n\nDevelop long-term relationships with corporate customers to increase business volume and revenue.\n\nTrack business opportunities, sales pipelines, customer conversions and revenue targets.\n\nB. RFI, RFQ, Tender & Bid Management\nReceive and manage RFI (Request for Information) and RFQ (Request for Quotation) opportunities from existing and prospective enterprise customers.\n\nIdentify and track tender opportunities and enterprise transportation requirements.\n\nReview customer requirements, including vehicle categories, vehicle quantities, transportation routes, service locations, deployment timelines and operational expectations.\n\nAnalyse customer requirements and coordinate with internal operations, sales, finance and management teams to prepare competitive commercial proposals.\n\nPrepare and submit RFIs, RFQs, technical proposals, commercial quotations and tender documentation within the specified deadlines.\n\nCoordinate the preparation of pricing, transportation rates, cost estimates and commercial terms.\n\nParticipate in customer tender processes, bidding activities, presentations, clarification meetings and commercial negotiations.\n\nEnsure timely follow-up with customers regarding submitted proposals, quotations and bids.\n\nTrack bid status, submission deadlines, customer feedback, negotiations and final outcomes.\n\nCoordinate with management and relevant stakeholders to improve bid competitiveness and increase the chances of winning contracts.\n\nMaintain proper records of all RFIs, RFQs, quotations, tenders, bid submissions and customer communications.\n\nManage the complete bidding lifecycle, from opportunity identification and RFI/RFQ receipt to proposal submission, negotiation and contract award.\n\nC. Contract Award, Customer Onboarding & Implementation\nCoordinate with customers following successful bid submissions and contract awards.\n\nEnsure proper understanding of awarded contracts, agreed commercial terms, vehicle requirements and service delivery commitments.\n\nCoordinate the transition of new enterprise accounts from the business development and bidding stage to the operations team.\n\nDevelop implementation plans for newly awarded enterprise transportation contracts.\n\nEnsure customer onboarding, operational documentation, service agreements and SOP implementation are completed.\n\nPrepare vehicle deployment and mobilisation plans based on customer requirements.\n\nCoordinate with regional operations teams and transport partners to ensure timely commencement of services.\n\nEnsure all contractual commitments, operational requirements and service-level agreements are communicated and implemented.\n\nMonitor initial service execution and resolve implementation-related challenges.\n\nD. Enterprise Client & Key Account Management\nManage and maintain relationships with existing B2B enterprise customers across India.\n\nAct as the primary point of contact for key enterprise accounts and customer escalations.\n\nUnderstand customer requirements, transportation volumes, service expectations and business priorities.\n\nEnsure smooth customer onboarding, account implementation and ongoing operational coordination.\n\nDevelop customer-specific operating procedures (SOPs) and service delivery plans.\n\nConduct regular customer review meetings and business performance discussions.\n\nMonitor customer satisfaction, service quality, retention and account profitability.\n\nHandle customer complaints, operational escalations and service-related issues within agreed timelines.\n\nCoordinate with internal teams to ensure timely resolution of customer concerns.\n\nIdentify opportunities to increase business volumes and expand existing customer accounts.\n\nMaintain strong relationships with decision-makers, procurement teams and key stakeholders of enterprise customers.\n\nE. Pan-India Transportation & Logistics Operations\nManage and oversee end-to-end B2B transportation and logistics operations across India.\n\nEnsure efficient execution of enterprise transportation requirements across multiple cities and regions.\n\nCoordinate vehicle sourcing, allocation, deployment, pickup, transportation and delivery operations.\n\nMonitor daily order volumes, vehicle availability, shipment movement and service execution.\n\nCoordinate with regional operations teams, city-level employees, transport partners and vendors.\n\nEnsure timely vehicle placement and fulfilment of customer transportation requirements.\n\nEstablish standard operating procedures and ensure consistent operational processes across locations.\n\nMonitor service performance and ensure compliance with customer-specific SLAs.\n\nIdentify operational bottlenecks and implement corrective actions to improve efficiency.\n\nEnsure proper coordination between central operations, regional teams and enterprise customers.\n\nHandle critical operational escalations and ensure business continuity.\n\nMonitor operational performance and take ownership of service delivery across India.\n\nF. Vehicle Allocation, Fleet & Deployment Management\nPlan and manage vehicle allocation for enterprise customers based on their transportation requirements.\n\nEnsure the availability of appropriate vehicle categories, quantities and specifications as per customer contracts.\n\nCoordinate with fleet owners, transport vendors and regional operations teams for vehicle sourcing and deployment.\n\nAllocate vehicles across different cities and regions based on customer demand and business requirements.\n\nEnsure timely mobilisation and deployment of vehicles for newly awarded contracts and existing accounts.\n\nMonitor vehicle utilisation, availability, deployment status and operational performance.\n\nEnsure backup and replacement vehicles are arranged to avoid service disruptions.\n\nCoordinate vehicle allocation for additional customer requirements, new projects and business expansions.\n\nEnsure vehicle deployment is completed within agreed timelines and contractual commitments.\n\nMonitor vehicle-related costs and ensure commercially viable and efficient fleet utilisation.\n\nG. Team & Employee Management\nLead, manage and supervise enterprise operations employees and account management teams across different locations.\n\nAllocate responsibilities and ensure effective coordination among team members.\n\nManage manpower planning based on customer requirements and business volumes.\n\nMonitor employee productivity, attendance, performance and overall team efficiency.\n\nSet individual and team performance targets and conduct regular performance reviews.\n\nProvide guidance, training and support to improve employee performance and operational capabilities.\n\nEnsure employees understand customer requirements, operational processes and service delivery expectations.\n\nBuild a responsible, customer-focused and performance-driven team.\n\nCoordinate with HR for recruitment, employee onboarding, performance management and other employee-related matters.\n\nEnsure effective communication and coordination between central and regional teams.\n\nH. Vendor & Transport Partner Management\nDevelop and maintain strong relationships with transporters, fleet owners and logistics service providers across India.\n\nIdentify, evaluate and onboard reliable transportation partners in different cities.\n\nNegotiate transportation rates and commercial terms to ensure cost-effective service delivery.\n\nMonitor vendor performance, vehicle availability and service quality.\n\nEnsure vendors meet customer-specific operational requirements and service-level commitments.\n\nMonitor vendor compliance with company policies and operational procedures.\n\nResolve vendor-related operational issues and maintain a reliable transportation partner network.\n\nIdentify opportunities to expand the vendor network to support new enterprise business requirements.\n\nI. Revenue, Cost & Commercial Management\nMonitor enterprise account revenue, operational expenses and profitability.\n\nEnsure appropriate pricing and cost structures for transportation services.\n\nCoordinate with internal teams to prepare competitive and commercially viable quotations.\n\nEvaluate account-wise costs and margins before submitting commercial proposals.\n\nIdentify opportunities to improve contribution margins and reduce operational expenses.\n\nCoordinate with Finance for customer billing, invoice reconciliation, payment follow-ups and outstanding receivables.\n\nMonitor customer credit exposure and coordinate the resolution of billing disputes.\n\nTrack account-wise revenue, transportation costs and contribution margins.\n\nEnsure commercial commitments and approved pricing are followed during service execution.\n\nJ. MIS, Reporting & Performance Management\nPrepare and review daily, weekly and monthly business and operational performance reports.\n\nMaintain MIS for enterprise customers, RFI/RFQ opportunities, tender submissions, bid status and contract wins.\n\nTrack new business opportunities, bid conversion rates and enterprise revenue growth.\n\nMonitor vehicle allocation, deployment, utilisation and availability.\n\nTrack customer order volumes, pickup and delivery performance and SLA compliance.\n\nMonitor employee productivity, vendor performance and operational efficiency.\n\nPrepare account-wise revenue, cost and profitability reports.\n\nPresent business performance, operational challenges and improvement plans to senior management.\n\nUse operational data and reports to identify business opportunities and improve decision-making.\n\n3. Key Performance Indicators (KPIs)\nThe candidate will be evaluated based on the following...","description_format":"text","description_chars":15733,"description_truncated":true,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Logistics"],"lifecycle":[{"event":"open","at":"2026-11-05T13:04:25Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.623,"p_room":0.45,"age_days":3,"expected_fill_days":2,"reasons":["conf:2","win:tail","comp:attention"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/gogox-operations-manager-gogox","json_url":"https://alion.io/job/gogox-operations-manager-gogox.json","meta":{"generated_at":"2026-11-09T15:09:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21232,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":180279},"rest":"https://alion.io/mcp/rest/get_company?id=180279"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgogox-operations-manager-gogox"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgogox-operations-manager-gogox"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgogox-operations-manager-gogox"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gogox-operations-manager-gogox\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgogox-operations-manager-gogox"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3805057}},{"tool":"search_jobs","arguments":{"company":"gogox.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3805057},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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