{"id":3200050,"url":"https://alion.io/job/gohighlevel-customer-support-representative-csr-i-apprentice","title":"Customer Support Representative (CSR I) Apprentice","company":{"id":426,"name":"GoHighLevel","domain":"gohighlevel.com","url":"https://alion.io/company/highlevel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":84,"open_postings":14,"ghost_share":0,"stale_share":0.643,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":13000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":829},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false}],"status":"live","first_seen_at":"2026-10-24T06:28:49Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-27T23:51:16Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About HighLevel:\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organisation built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts.\nAbout the Role:\nWe're looking for a Customer Support Representative (CSR I) Apprentice to join our customer support team for a 12-month apprenticeship. This is a full-time, hands-on role designed for individuals looking to build a career in customer support and SaaS technology.\nYou'll work alongside experienced support professionals to troubleshoot customer issues, deliver exceptional customer experiences, and develop strong technical and problem-solving skills.\nMentorship: Guided by experienced customer support professionals and team leads throughout the programme.\nLearning: Hands-on product training, customer interaction, technical troubleshooting, and potential conversion to a full-time role based on performance and business requirements.\n\nProgramme Details:\nWork Type: Apprenticeship\n\nDepartment: Customer Support\n\nDuration: 12 months\n\nShift Timings:\n\n8 AM-5 PM CST, Monday-Friday\n\n4 AM-1 PM CST, Monday-Friday\n\nMonthly Stipend: 32,000\n\nLocation: Remote - India\n\nProgramme Start: November 2026\n\nWhat you will do:\nHandle customer queries through chat, email, Zoom, and calls.\n\nTroubleshoot and resolve common 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