{"id":4159585,"url":"https://alion.io/job/gohighlevel-customer-support-representative-i","title":"Customer Support Representative I","company":{"id":426,"name":"GoHighLevel","domain":"gohighlevel.com","url":"https://alion.io/company/highlevel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":81,"open_postings":20,"ghost_share":0,"stale_share":0.75,"repost_share":0.05,"time_to_fill_p50_days":40,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"YouTube","optional":true}],"status":"live","first_seen_at":"2026-11-12T10:42:04Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T11:52:34Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\nRoles, Responsibilities & Requirements - What will you do?\nToday:\nProvide exceptional customer service inclusive of excellent communication, responsive follow-through, and advocacy for customer issues within internal departments\nUse judgment within defined practices and procedures\nWork directly with other support team members of all levels, as needed\nMaintain solid customer relationships by handling their questions and concerns with speed and professionalism\nBe accessible and available to multiple customers\nEstablish priorities and communicate rationale and time-frame clearly to customers\nSuggest articles to the knowledge base in an effort to promote self-help for our customers\nBe readily available with camera on to assist customers via Zoom video calls and address their questions or concerns\nSoon:\nReceive and record incident-related information over the phone, chat, email (and other) channels using a variety of tools, techniques, and procedures.\nConduct analysis, gather information (i.e. click steps, logs, screenshots), and troubleshoot customer issues\nResolve issues that require a broad range of troubleshooting skills related to software functionality/configuration, the Internet, hardware, networking, and general technical issues pertaining to HighLevel’s software solution\nWork directly with team members to resolve customer issues and request enhancements for our products\nActively contribute to a growing knowledge network that improves the effectiveness of our team and the information available to our customers.\nParticipate in the testing of new product releases\nEventually:\nResolve or recommend resolutions to customer problems\nOther duties may be assigned and/or modified as business needs change\nWhat You’ll Bring:\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions\nExperience/Education/Certifications Required:\n2+ years of prior technical support experience in a product based organization preferably B2B SaaS fielding and resolving technical enquiries in a well-structured professional manner\nStrong technical aptitude, analytical and troubleshooting skills\nDemonstrated ability to maintain self-control while defusing stressful customer situations\nExcellent customer service attitude and ability to be a team player as well as work independently\nExcellent note-taking skills\nExperience with ticketing systems\nExperience working with a combination of inbound calls, chats, and follow-up emails to the customer for exceptional customer service\nFluent in English, demonstrated verbal and written communication skills","description_format":"text","description_chars":4458,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Marketing Automation","Email Marketing","Website Builders"],"lifecycle":[{"event":"open","at":"2026-11-12T11:52:34Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":40,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-11-12T12:51:56Z"},"pay":null,"html_url":"https://alion.io/job/gohighlevel-customer-support-representative-i","json_url":"https://alion.io/job/gohighlevel-customer-support-representative-i.json","meta":{"generated_at":"2026-11-12T12:51:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26592,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":426},"rest":"https://alion.io/mcp/rest/get_company?id=426"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgohighlevel-customer-support-representative-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgohighlevel-customer-support-representative-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgohighlevel-customer-support-representative-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gohighlevel-customer-support-representative-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgohighlevel-customer-support-representative-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4159585}},{"tool":"search_jobs","arguments":{"company":"gohighlevel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4159585},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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