Field Event Sales Coordinator
About Us
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
Our People
With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
Learn more about us on our YouTube Channel or Blog Posts
Who You Are:
Highly organized, detail-oriented, and dependable, with a natural ability to thrive in a sales-supported, event-driven environment where relationships and follow-through are everything.
Comfortable managing multiple deadlines, owning workflows, and communicating proactively in fast-paced settings. Building genuine relationships with external partners and internal teams comes naturally, with a real commitment to ensuring every exhibitor and sponsor interaction reflects the HighLevel standard.
A self-starter who works independently in a remote environment while staying fully accountable to the team, with the people-first mindset and organizational instincts to keep things moving even when priorities shift.
What You'll Be Doing:
Manage the exhibitor and sponsor email inbox, responding to all inbound inquiries in a timely manner
Handle inbound site inquiries and reactive leads, triaging and routing them appropriately
Support the onboarding of new exhibitors and sponsors using standard templates and guidelines
Set discovery and follow-up appointments on behalf of the Senior Manager, Field Event Sales
Provide on-site operational support for exhibitors and sponsors at internal HighLevel events
Track and follow up on unsigned contracts promptly to keep deals moving forward
Ensure deposits are collected in accordance with agreed upon payment timelines
Maintain accurate records of contract status and payment activity across all accounts
Own the deliverable tracking cadence to ensure all exhibitor and sponsor assets are collected well in advance of each event
Maintain dashboards and trackers to provide visibility into outstanding items
Escalate issues and risks to the Senior Manager when needed
Attend regular one-on-ones with the Senior Manager and recurring meetings with the Events team
Coordinate with internal stakeholders including Events, Marketing, and Billing teams as needed
Support vendor and sponsor communication and documentation in partnership with the Senior Manager
Maintain accurate internal documentation and exhibitor and sponsor records in HighLevel CRM
Document recurring challenges and share observations to support process improvements
Follow established compliance guidelines and ensure required approvals are completed
Exhibitor & Sponsor Support
Contract & Invoice Management
Deliverable Tracking & Coordination
Cross-Functional Collaboration
Operations & Process Support
What You’ll Bring:
- Experience supporting sales, events, or operational activities in a fast-paced environment
Strong attention to detail in managing timelines, deliverables, and follow-up cadences
Excellent written and verbal communication with a warm, professional tone
Comfort working independently in a fully remote setting while staying proactive and accountable
Strong interpersonal skills when working with external partners and internal teams
Organized and reliable approach to managing multiple priorities without things falling through the cracks
Familiarity with Google Workspace, Zoom, Slack, HighLevel CRM, and AI tools such as ChatGPT and Claude
1 to 3 years of experience in a sales support, account coordination, or administrative sales role
Experience in event coordination, hospitality, or a customer-facing environment is a plus
High school diploma or equivalent required; Bachelor's degree in Event Management, Communications, Marketing, or Hospitality Management strongly preferred
Experience in SaaS or high-growth environments is a plus
Some travel required to support internal HighLevel events throughout the year
Experience/Education/Certifications Required: