{"id":3165434,"url":"https://alion.io/job/gohighlevel-product-solution-engineer","title":"Product Solution Engineer","company":{"id":426,"name":"GoHighLevel","domain":"gohighlevel.com","url":"https://alion.io/company/highlevel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":84,"open_postings":14,"ghost_share":0,"stale_share":0.643,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":35000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":519},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-23T13:07:58Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-24T22:58:35Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About HighLevel:\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts.\nAbout the Role:\nOur dynamic team is committed to delivering top-notch customer experiences and innovative solutions. We are seeking a dedicated Product Solution Engineer I to join our team and bridge the gap between our development and support teams, ensuring seamless resolution of customer issues.\nKey Responsibilities:\nOwn and resolve complex L4 support escalations within assigned product areas.\nInvestigate, reproduce, and troubleshoot customer-reported technical issues.\nPerform root cause analysis and collaborate with Engineering and Product teams on defect resolution.\nDocument technical findings, reproduction steps, and resolution details accurately.\nCreate, maintain, and improve support articles, SOPs, and troubleshooting documentation.\nAnalyze ticket trends to identify recurring issues, product gaps, and customer pain points.\nProvide actionable insights and recommendations to improve product quality and customer experience.\nConduct technical training sessions for Support and Customer Success teams.\nDevelop onboarding materials, knowledge-sharing content, and walkthrough videos.\nEngage directly with customers to troubleshoot complex issues and provide technical guidance.\nIdentify opportunities to automate repetitive support processes and improve operational efficiency.\nDrive continuous improvements in support workflows, documentation, and self-service resources.\nEnsure adherence to SLAs, quality standards, and escalation processes.\nContinuously build expertise in assigned products and emerging technologies.\nRequirements:\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.\n2-4 years of experience in Technical Support, Product Support, Solutions Engineering, or a similar technical role.\nStrong troubleshooting and root cause analysis skills.\nExperience working with APIs, REST services, Web technologies, and HTTP protocols.\nWorking knowledge of SQL and databases for investigation purposes.\nExperience using browser developer tools, logs, API testing tools (e.g., Postman), and debugging utilities.\nExcellent written and verbal communication skills.\nStrong documentation and technical writing abilities.\nAbility to collaborate effectively with Engineering, Product, and Customer Success teams.\nExperience analyzing support data and identifying trends.\nAbility to manage multiple priorities while meeting SLAs.\nCustomer-first mindset with strong ownership and accountability.\nPreferred Qualifications:\nExperience with additional programming languages or frameworks.\nFamiliarity with customer support tools and ticketing systems.\nPrevious experience in a customer-facing 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