{"id":2631022,"url":"https://alion.io/job/gohighlevel-sr-product-enablement-specialist","title":"Sr. Product Enablement Specialist - White Label Mobile App","company":{"id":426,"name":"GoHighLevel","domain":"gohighlevel.com","url":"https://alion.io/company/highlevel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":82,"open_postings":15,"ghost_share":0,"stale_share":0.733,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Firebase","optional":false},{"name":"Google Sheets","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Push Notifications","optional":false},{"name":"YouTube","optional":true}],"status":"live","first_seen_at":"2026-10-15T13:12:22Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-03T01:18:29Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"About Us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our or YouTube Channel or Blog Posts\nAbout the Role\nThe Senior Product Enablement Specialist serves as a subject-matter expert for the White Label Mobile App operation, handling high-complexity cases, major customer escalations, new platform challenges, and process improvements, billing and subscription related concerns.\nIn addition to independently managing complex apps, the Senior PES helps improve team performance through coaching, documentation, root-cause analysis, and collaboration with Product and Engineering.\nKey Responsibilities\nAdvanced App & Escalation Management\nOwn complex and high-priority White Label Mobile App cases.\n\nHandle advanced Apple and Google rejection scenarios.\n\nLead investigation of recurring submission, build, account, and platform issues.\n\nManage sensitive or escalated agency owner cases through resolution.\n\nIdentify root causes and determine whether issues require operational, product, or engineering solutions.\n\nCoordinate directly with Product and Engineering on high-impact issues.\n\nServe as the central point of contact to align support and billing departments on related customer issues\n\nSubject-Matter Expertise\nServe as an escalation point for PES I and PES II specialists.\n\nMaintain advanced knowledge of Apple App Store and Google Play requirements.\n\nInvestigate new rejection types and establish repeatable resolutions.\n\nCreate and improve SOPs, troubleshooting guides, and internal documentation.\n\nHelp ensure processes remain current as Apple, Google, and the White Label Mobile App product evolve.\n\nLeverage AI tools and platforms to streamline troubleshooting, accelerate SOP creation, and optimize internal documentation workflows.\n\nCoaching & Team Enablement\nCoach and mentor PES I and PES II specialists.\n\nAssist specialists with complex cases and troubleshooting.\n\nShare best practices and recurring learnings with the team.\n\nSupport onboarding and training of new specialists.\n\nHelp identify knowledge and process gaps across the team.\n\nProcess & Operational Improvement\nAnalyze recurring blockers, rejection trends, customer issues, and operational inefficiencies.\n\nRecommend opportunities for automation and process improvements.\n\nPartner with Product and Engineering to reduce manual work and recurring issues.\n\nHelp improve operational SLAs, customer communication, tracking, and reporting.\n\nParticipate in pilots and testing of new White Label Mobile App processes and features.\n\nProvide operational feedback based on customer and team experience.\n\nRequired Technical Skills\nAdvanced working knowledge of the Apple and Google mobile app ecosystems, including submission, review, release, transfer, and account-management processes.\n\nStrong understanding of Apple Developer, App Store Connect, Google Play Console, certificates, identifiers, provisioning, API keys, APNs, and Firebase.\n\nAdvanced troubleshooting of build failures, submission failures, store rejections, account/configuration issues, and mobile app integrations.\n\nAbility to investigate technical issues across multiple systems and determine whether the root cause is related to configuration, platform/store requirements, product behavior, customer setup, or Engineering.\n\nStrong understanding of APIs, JSON/configuration files, authentication/access concepts, logs, and developer tools sufficient to support technical investigation.\n\nAdvanced Google Sheets/Excel skills and ability to build or improve operational trackers, reporting, data validation, and workflow automation.\n\nExperience designing and improving SOPs, technical workflows, troubleshooting guides, and escalation processes.\n\nAbility to identify opportunities for automation and reduction of manual operational work.\n\nAbility to reproduce technical issues and provide Engineering/Product teams with clear reproduction steps, evidence, expected behavior, and business impact.\n\nAbility to coach PES I and PES II team members on technical troubleshooting and complex app cases.\n\nQualifications\nStrong experience in product enablement, technical operations, SaaS support, mobile app operations, or a related field.\n\nAdvanced troubleshooting and root-cause analysis skills.\n\nStrong knowledge of Apple and Google mobile app submission processes.\n\nExperience managing complex customer escalations.\n\nAbility to coach and support other team members.\n\nStrong written, verbal, and cross-functional communication skills.\n\nAbility to identify patterns and turn recurring problems into scalable solutions.\n\nStrong ownership and ability to operate independently.\n\nTypical Experience: 4-7 years\n\nWhat Success Looks Like\nComplex and escalated cases are resolved efficiently.\n\nPES I and PES II specialists become increasingly self-sufficient.\n\nNew Apple and Google issues are quickly understood, documented, and operationalized.\n\nRecurring problems result in process, product, or automation improvements.\n\nOperational bottlenecks and unnecessary manual work are reduced.\n\nProduct and Engineering teams receive clear, actionable operational feedback.\n\nAgency owners receive consistent and high-quality support throughout the app lifecycle.\n\nThe Senior PES is an individual contributor with leadership responsibilities through expertise, coaching, escalation management, and operational improvement rather than direct people management.","description_format":"text","description_chars":6923,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["MVNO","CRM Software","Marketing Automation","Website 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