{"id":3308983,"url":"https://alion.io/job/gokaldas-exports-limited-information-technology-technical-support","title":"Information Technology Technical Support","company":{"id":4466787,"name":"Gokaldas Exports Limited","domain":"gokaldasexports.com","url":"https://alion.io/company/gokaldas-exports-limited","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-27T00:26:46Z","employer_posted_date":null,"last_verified_at":"2026-10-27T00:26:46Z","board_verified":false,"closed_at":null,"days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"IT Support Engineer\n\nDepartment: Information Technology\nFunction: IT Infrastructure & Support\nLocation: Yeshwantpur\nEmployment Type: Full-time\n\nJob Purpose\nTo ensure effective IT service delivery across factory and office operations at Gokaldas Exports by maintaining IT infrastructure, network and wireless connectivity, CCTV systems, Microsoft 365 services, Active Directory and end-user computing. The role requires hands-on technical support, incident management and strict adherence to defined service-level agreements (SLAs).\n\nKey Responsibilities\n1. Factory IT Infrastructure & Network Support\nProvide on-site IT support for factory operations, ensuring uninterrupted availability of IT services.\nTroubleshoot LAN/WAN connectivity, network switches, routers, access points and wireless networks.\nInstall, configure and maintain network infrastructure and connected devices.\nMonitor and troubleshoot CCTV cameras, recording systems and associated network connectivity.\nCoordinate with IT infrastructure teams and external vendors for installations, maintenance and fault resolution.\n2. Active Directory & Microsoft 365 Administration\nManage Active Directory user accounts, access permissions, password resets and group policies.\nProvide technical support for Microsoft 365 applications, Outlook, Teams and Microsoft Office Suite.\nTroubleshoot email access, configuration, synchronisation and delivery issues.\nSupport user onboarding, offboarding and access provisioning in accordance with IT policies.\n3. End-User Computing & Service Desk\nProvide L1/L2 support for desktops, laptops, printers, peripherals, operating systems and business applications.\nDiagnose and resolve hardware, software, connectivity and user-access issues.\nLog, track, prioritise and resolve incidents and service requests within agreed SLAs.\nEscalate complex issues to the relevant technical teams and follow through until closure.\nMaintain IT asset inventories, support documentation and incident records.\n4. IT Service Management & SLA Compliance\nMonitor service desk tickets, resolution timelines and recurring incidents.\nConduct root cause analysis and implement corrective actions to minimise repeat issues.\nCoordinate with internal stakeholders and service providers to ensure timely service delivery.\nSupport IT audits, infrastructure reviews and compliance with company IT policies.\nProvide field support across factory and office locations as required.\nRequired Skills & Competencies\nStrong hands-on troubleshooting skills in IT infrastructure and end-user support.\nKnowledge of networking, wireless connectivity and CCTV systems.\nWorking experience in Active Directory and Microsoft 365 administration.\nProficiency in desktop support, email troubleshooting and Microsoft Office applications.\nUnderstanding of IT service management, ticketing systems, incident management and SLA monitoring.\nStrong problem-solving, communication and stakeholder coordination skills.\nAbility to work in a manufacturing or factory environment and provide on-site technical support.\n\nEducational Qualification\nDiploma or Bachelor's degree in Information Technology, Computer Science, Electronics or a related discipline.\n\nExperience\n\n4 - 11 years of relevant experience is preferred \nRelevant experience in IT infrastructure support, factory IT operations, network administration or end-user computing. The required experience level will be aligned with the approved designation and compensation band.\n\nKey Performance Indicators\nCompliance with agreed SLAs and ticket resolution timelines.\nAvailability and reliability of factory IT infrastructure.\nTimely resolution of network, wireless and CCTV incidents.\nEffective support for Active Directory, Microsoft 365 and end-user computing.\nReduction in recurring incidents and operational downtime.\nUser satisfaction and adherence to IT service management processes.","description_format":"text","description_chars":3883,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-27T02:09:45Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.845,"p_room":0.945,"age_days":9,"expected_fill_days":23,"reasons":["seen:9","win:mid"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/gokaldas-exports-limited-information-technology-technical-support","json_url":"https://alion.io/job/gokaldas-exports-limited-information-technology-technical-support.json","meta":{"generated_at":"2026-11-05T20:53:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":511,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4466787},"rest":"https://alion.io/mcp/rest/get_company?id=4466787"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgokaldas-exports-limited-information-technology-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgokaldas-exports-limited-information-technology-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgokaldas-exports-limited-information-technology-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gokaldas-exports-limited-information-technology-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgokaldas-exports-limited-information-technology-technical-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3308983}},{"tool":"search_jobs","arguments":{"company":"gokaldasexports.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3308983},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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