{"id":801433,"url":"https://alion.io/job/gokenko-customer-success-manager","title":"Customer Success Manager","company":{"id":680433,"name":"Kenko","domain":"gokenko.com","url":"https://alion.io/company/gokenko","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":14000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshworks","optional":false},{"name":"GitLab","optional":false}],"status":"live","first_seen_at":"2026-09-02T09:04:49Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-21T11:35:39Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"About Kenko\nKenko is an AI-first SaaS company transforming how fitness and wellness businesses operate and grow.\nWe're backed by industry leaders from Meta, GitLab, and Freshworks and have raised $3.2M in venture funding. We're building in a large, rapidly evolving industry-and we're still early enough that every great hire can have a meaningful impact.\nAbout the Role\nAs an Account Manager / Customer Success Manager, you will be a highly customer-facing role, owning the journey from successfully live → successful, retained, and growing.\nYou'll work directly with business owners and operators to understand their businesses, help them get more value from Kenko, identify risks and opportunities, and proactively drive better outcomes.\nYou'll combine customer relationships, data, product knowledge, and commercial thinking to help customers succeed.\nYou'll also work closely with Product, Engineering, Support, Sales, and Marketing to represent the customer's voice and drive action internally.\nThis is a role for someone who enjoys customers, data, software, problem-solving, and making an impact.\nRole Details\nLocation: Bengaluru, India - In-office\n\nWorking hours: 8:00 PM - 5:00 AM IST, aligned with US/PST hours\n\nRole type: Full-time\n\nFunction: Post-Sales / Customer Success\n\nWhat You'll Own\nOwn the long-term relationship and success of a portfolio of customers.\n\nBuild trusted, consultative relationships with business owners and operators.\n\nMonitor customer health, adoption, engagement, and business outcomes.\n\nIdentify churn risks and proactively create plans to address them.\n\nUse customer and product data to identify risks, opportunities, and areas for improvement.\n\nHelp customers discover new ways to use Kenko and drive deeper product adoption.\n\nTranslate customer feedback into clear, actionable insights for Product and other teams.\n\nWork cross-functionally to solve customer problems and drive initiatives to completion.\n\nIdentify patterns across customers and turn them into better processes and playbooks.\n\nWhat We're Looking For\n2+ years of experience in Customer Success, Account Management, or another consultative customer-facing role, preferably in SaaS.\n\nExperience working in a fast-paced environment with meaningful ownership.\n\nStrong customer-facing and consultative communication skills-you can uncover problems, challenge assumptions, influence decisions, and build trust.\n\nStrong analytical skills and genuine comfort with data and metrics.\n\nGenuine curiosity about AI, SaaS, and software. You enjoy learning products deeply and understanding how they create value.\n\nStrong commercial awareness and an understanding of the relationship between customer value and retention.\n\nExcellent cross-functional communication and the ability to influence without authority.\n\nA customer-first mindset, high ownership, and a bias toward action.\n\nAbility to manage multiple customers and priorities while staying proactive.\n\nWhat You'll Get at Kenko\nReal ownership: You're responsible for customer outcomes, not just account management.\n\nAI + SaaS exposure: Work at the intersection of AI, SaaS, and a rapidly evolving industry.\n\nDirect customer impact: Work closely with entrepreneurs and business owners and help them build better businesses.\n\nA voice in the product: Your customer insights will help shape what we build.\n\nFast growth: Take on larger customers, strategic initiatives, and broader responsibilities as you grow.\n\nBuild, don't just maintain: We're early, so you'll have the opportunity to create processes, test ideas, and shape how Customer Success works at Kenko.\n\nPerformance bonus tied to your impact and performance.\n\nNight shift allowance for our US-aligned working hours.\n\nPlenty of paid leave, including dedicated period leave for women employees.","description_format":"text","description_chars":3796,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fitness","Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-09-12T07:59:26Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.45,"p_room":0.36,"age_days":48,"expected_fill_days":28,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/gokenko-customer-success-manager","json_url":"https://alion.io/job/gokenko-customer-success-manager.json","meta":{"generated_at":"2026-10-21T14:38:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20833,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":680433},"rest":"https://alion.io/mcp/rest/get_company?id=680433"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgokenko-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgokenko-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgokenko-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gokenko-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgokenko-customer-success-manager"}]}