{"id":801432,"url":"https://alion.io/job/gokenko-implementation-manager-customer-success","title":"Implementation Manager (Customer Success)","company":{"id":680433,"name":"Kenko","domain":"gokenko.com","url":"https://alion.io/company/gokenko","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":38000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":347},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GitLab","optional":false}],"status":"live","first_seen_at":"2026-09-03T11:34:52Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-09-30T08:08:27Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"About Kenko\nKenko is an AI-first SaaS company transforming how fitness and wellness businesses operate and grow.\nWe're backed by industry leaders from Meta, GitLab, and Freshworks and have raised $3.2M in venture funding. We're building in a large, rapidly evolving industry-and we're still early enough that every great hire can have a meaningful impact.\nAbout the Role\nAs an Implementation Manager, you will be a highly customer-facing role, owning the journey from signed customer → successfully live.\nYou'll work directly with business owners and operators to understand how their business works, configure Kenko around their needs, train their teams, and make sure they are set up to get value from the platform.\nYou'll also work closely with Sales, Product, Engineering, Support, and Customer Success to solve problems and keep implementations moving.\nThis is a role for someone who loves customers, software, problem-solving, and getting things done.\nRole Details\nLocation: Bengaluru, India - In-office\n\nWorking hours: 8:00 PM - 5:00 AM IST, aligned with US/PST hours\n\nRole type: Full-time\n\nFunction: Post-Sales / Customer Success\n\nWhat You'll Own\nOwn the end-to-end implementation of new customers from handoff to launch.\n\nWork directly with customers to understand their business, goals, workflows, and requirements.\n\nBuild implementation plans, manage timelines, and keep customers and internal teams aligned.\n\nConfigure and train customers on Kenko and ensure they are confident using the platform.\n\nIdentify risks and blockers early and drive them to resolution.\n\nBecome a deep product expert and help customers get the most from Kenko.\n\nPartner with Product, Engineering, Support, Sales, and Customer Success to solve customer problems.\n\nIdentify recurring challenges and turn them into better processes, playbooks, and product feedback.\n\nWhat We're Looking For\n2+ years of experience in SaaS implementation, onboarding, project management, Customer Success, or a similar customer-facing role\n\nExperience working in a fast-paced environment with high ownership.\n\nStrong project management and organizational skills\n\nExcellent customer-facing communication with a consultative approach-you know how to ask the right questions, uncover needs, and guide customers.\n\nStrong analytical and problem-solving skills\n\nGenuine curiosity about AI, SaaS, and software. You enjoy learning how products work and becoming an expert\n\nStrong cross-functional communication skills\n\nA customer-first mindset and a bias toward action\n\nAbility to manage multiple customers and priorities without losing attention to detail\n\nWhat You'll Get at Kenko\nReal ownership: Help shape how we implement customers as Kenko scales\n\nAI + SaaS exposure: Work deeply with an AI-first SaaS product and learn how AI is changing a real-world industry\n\nDirect customer impact: Work closely with business owners and see the impact of your work firsthand\n\nA voice in the product: Your customer insights can directly influence how we improve Kenko\n\nFast growth: Take on more responsibility as you develop and as the company grows\n\nPerformance bonus on top - tied to your impact and performance\n\nNight shift allowance for our US-aligned working hours\n\nPlenty of paid leave, including dedicated period leave for women employees","description_format":"text","description_chars":3295,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-09-12T07:59:26Z"}],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.659,"p_room":0.75,"age_days":26,"expected_fill_days":30,"reasons":["conf:22","win:late","comp:junior"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/gokenko-implementation-manager-customer-success","json_url":"https://alion.io/job/gokenko-implementation-manager-customer-success.json","meta":{"generated_at":"2026-10-01T00:49:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":565,"day_limit":5000,"remaining_today":4435,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}